Customer Service Representative

Driver The responsibilities include but are not limited to being responsible for collecting customer information regardless of media type. Additionally, this position, while operating company vehicles, will use the utmost care and discretion by adhering to federal and state transportation laws and any related company policies. Essential functions: • Drive vans or box trucks to customer locations for service needs. • Report to work on time prepared to perform the duties of the position. • Meet department productivity and quality standards. • Receive, comprehend, and respond appropriately to direction. • Work with customers to fulfill customer service requests. • All other duties as assigned by supervisor or Director of Operations. • In the event of inclement weather, report to work two hours before regularly scheduled time to allow for delays and to budget time to put tire chains on company vehicles, if necessary. Competencies: • Has a positive and respectful attitude • Able to accept change in directions as customer needs change. • Well organized and detail oriented • Able to work both in a team environment and as an individual contributor. • Able to follow all company policies and procedures. • Self-motivated • Works well under pressure. • Good knowledge of city streets or able to read a city map. • Ability to use handheld device, electric pickers, drive van or box truck. Work environment: Must be able to tolerate heat in the summer and cold in the winter. Physical demands: While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to sit, climb/balance, stoop, kneel, or crouch. Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs. While performing job duties, the employee is regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material. Education and eligibility requirements: • High School Diploma or equivalent • Valid driver's license • MVR Check • Background check • Must be able to pass random drug screens. • Must be able to carry a cell phone to be in constant communication with the Records Center • Strong commitment to accuracy and quality • Must be able to work overtime and available around the clock including holidays • Strong directional awareness and navigational skills • Commercial Driver's License, if applicable Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the applicant for this job. Activities, duties, and responsibilities may change at any time with or without notice. VRC is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, disability, medical condition, genetic information, military and veteran status, marital status, age, or any other basis protected by applicable federal, state, or local laws. We also consider qualified applicants with arrest and conviction records consistent with the Fair Chance Ordinance.

Shuttle Driver (Non-CDL) | Morning, Afternoon, and Evening | On-Call With more than 25 years in business, The Parking Spot has grown into the largest near-airport parking company in the United States with over 2,000 valued team members spread across over 40 locations nationwide. We are proud to offer an Employee Ownership Program, allowing every team member the opportunity to receive a direct financial stake in The Parking Spot's success. As employee owners, every one of us plays a part in providing exceptional service to our guests across the country. Our professional Shuttle Drivers play an important role in our operation in providing safe and courteous transportation of customers between the parking facility and airport. If you share our values for team, people, and service, we encourage you to apply with us! Pay Rate: $13 per hour (plus tips - cash and mobile) with regular bonus opportunities What We Offer: • Participation in and financial benefit from our shared employee ownership program • Instant offers – standout candidates can receive conditional offers immediately after their interview • Great tips featuring both cash and mobile tipping, and regular bonus opportunities for those who are eligible • Consistent schedules • For those who are eligible to enroll: Medical, Vision, Dental, and 401(k) plan benefits • For those who are eligible: Paid Time Off, Vacation Pay, and Paid Holidays • Training and professional development opportunities Key Responsibilities of Shuttle Drivers: • Safely transport up to 15 passengers to and from the airport terminal and TPS parking locations while adhering to all safe driving practices • Perform the appropriate pre-trip and post-trip inspections • Greet each customer with a smile, offering to assist with their luggage • Provide pleasant customer service • Demonstrate knowledge of the facility and airport terminals • Cooperate with all team members to provide the best possible service • May cross-train for other frontline positions as directed by management • Comply with all applicable regulations and requirements governing operation of commercial vehicles • Perform additional duties as reasonably requested by Management Knowledge, Skills, & Experience of Shuttle Drivers: • Must be at least 21 years of age • High school education or equivalent • Previous driver and/or customer service experience preferred • Currently holds and is able to maintain a satisfactory driving record in accordance with the Employee Handbook • Currently holds the applicable licenses or badges as required by governing authorities to operate a commercial vehicle • Must be willing to pass a physical as part of the selection process as required by airport, federal DOT and/or state regulations • Can read and speak the English language sufficiently to converse with the general public, to understand highway traffic signs and signals in the English language, to respond to official inquiries, and to make entries on reports and records in compliance with the DOT regulations that require these skills • Ability to safely lift up to 50 pounds to assist with luggage with or without an accommodation At The Parking Spot, we don't just accept difference - we celebrate and seek it. We believe a diverse, inclusive, and equitable company is one where all employees, partners, and customers are welcome, supported, and valued. As a company in the travel industry, we witness the power of bringing individuals from different backgrounds and communities together. We treat all others with dignity and respect and stand firmly against racism and discrimination in any form. We intentionally develop diverse teams and relationships to ensure all voices are heard and to foster equal opportunity for all. We are committed to listening, learning, and growing because we know that our work is never done.

FleetPride Job Opportunity FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. Partner with the best in the heavy-duty industry and apply today! Position Summary Provide customer service through the delivery and/or pick-up of parts and other products. Unload products from shipping vehicles and store at the appropriate storage area in the warehouse. Provide support to the warehouse operations of the branch. Delivery function accounts for about 50% of time. Essential Tasks • Pull and organize customer orders for delivery from warehouse by part number and quantity as directed by picking ticket in priority assigned. • Provide excellent customer service to all customers, ensuring the order being delivered is correct and maintaining professionalism in appearance and conduct. • Load materials into vehicle and install bracing or padding to prevent shifting or damage in transit. • Follow company delivery routes to ensure maximum efficiency of delivery run. • Pick up any and all applicable returns and cores, tagging appropriately and returning them to the branch. • Determine delivery vehicle is in an operative condition daily by completing daily inspection/log. Maintain a clean vehicle and operate vehicle in a safe manner daily. • Manually, load or unload materials onto or off pallets, skids, platforms or lifting devices. • Stock and maintain inventory items in designated warehouse storage areas. • Package, label and ship customer orders by UPS, US Mail, bus, motor freight and local truck deliveries. • Move controls, levers and devices to drive industrial forklifts to transport materials between loading, unloading, processing and storage areas. • Complete forklift operator training annually, provided by The Company. • Check all loadrelated documentation to ensure that it is complete and accurate. • Check vehicles before driving to ensure that mechanical, safety, and emergency equipment is in good working order. • Maintain cleanliness of warehouse by sweeping, dusting, mopping, and emptying trash as necessary. • Report vehicle defects, accidents, traffic violations, or damage to the vehicles immediately. • Maneuver trucks into loading or unloading positions, following signals from loading crew as needed; check that vehicle position is correct and any special loading equipment is properly positioned. • Maintain logs of working hours and of vehicle service and repair status, following applicable state and federal regulations. • Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations. • Examine and inspect stock items for wear or defects, reporting any damage to supervisors. Skills • Communicating: Conveying information to others in an effective manner. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. • Active Learning: Understanding the implication of new information for both current and future problem-solving and decision-making. Ability to follow instructions to completion. • Mathematics: Ability to solve simple equations; ability to use mathematics to solve problems. • Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. • Coordination: Adjusting actions in relation to others' actions. Attributes • Oral Expression: The ability to communicate information and ideas in speaking so others will understand. • Oral Comprehension: The ability to understand information and ideas presented through spoken words and sentences. • Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. • Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense. • Reaction Time: The ability to quickly respond (with the hand, finger or foot) to a signal (sound, light, picture) when it appears. • Static Strength: The ability to exert maximum muscle force to lift, push, pull, or carry objects. • Far Vision: The ability to distinguish details at a distance. • Response Orientation: The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot or other body part. • Spatial Orientation: The ability to know your location in relation to the environment or to know where other objects are in relation to you. Physical Demands Handling of normal stock will include lifting or carrying parts in excess of 60 lbs. up to 15% of the time. Majority of lifting and carrying will involve parts between 5 and 60 lbs. Environmental/ Atmospheric Conditions Inside/Outside Conditions, Varied Temperature Changes, Minimal Chemical Hazards, Vibration, Dust, Vehicle Noise Equipment • OSHA approved safety toed shoes required from the first day of this job. • Proper protective equipment (PPE) will be worn when required and necessary. Qualifications Education • High School Diploma (or GED or High School Equivalence Certificate) Professional Experience • Minimum of 1 year of general warehouse experience. • Forklift operator certification and 1 year experience operating a forklift highly desired. Certifications/Licenses • Valid drivers' license with clean driving record. This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor. FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Customer Service Representatives are responsible for resolving customer concerns, processing returns and refunds, tracking packages, updating customer accounts, documenting customer interactions, and providing professional and friendly customer service while meeting performance and quality standards