Centralized Intake Specialist
Panacea Health · Slaton, TX
Job description(tap to read)
Centralized Intake Specialist – Part Time Panacea Health Corp is seeking a dynamic and detail-oriented Centralized Intake Specialist to join our healthcare team. In this vital role, you will serve as the first point of contact for patients and clients, managing incoming referrals and inquiries, and coordinating initial assessments with efficiency and compassion. Your energetic approach will ensure a seamless intake process, setting the tone for positive patient experiences. The ideal candidate will possess strong communication skills, a solid understanding of Medicare requirements, and a passion for delivering exceptional customer service. This paid position offers an exciting opportunity to contribute to a well-organized healthcare environment dedicated to patient-centered care. Qualifications • Must possess a current, unencumbered, active license to practice as an RN or LPN in the state of Pennsylvania • Proven experience in admission coordination, preferably with skilled nursing facilities • Proficiency in Microsoft Office applications such as Word, Excel, and Outlook • Strong knowledge of health regulation policies, medical terminology, and health insurance processes • Experience with patient management software and electronic health records (EHR/EHR) systems • Excellent customer service skills with the ability to communicate clearly via phone and referral correspondence • Knowledge of medical administrative support functions including appointment scheduling and record keeping • Familiarity with maintaining patient confidentiality according to HIPAA or relevant privacy standards Duties • Act as the primary point of contact for incoming referral calls, emails, and inquiries, providing friendly and professional assistance • Collect and verify patient information accurately using electronic health records (EHR) and PointClickCare • Screen and triage initial patient needs based on health regulation policies and medical terminology knowledge • Schedule follow-up visits, and coordinate with skilled nursing facilities to ensure smooth patient flow • Maintain strict confidentiality of all patient records in compliance with health privacy regulations • Assist with verifying insurance details and supporting medical administrative support tasks • Document all interactions thoroughly in electronic health records (EHR) systems, ensuring data accuracy and completeness Join us in making a difference by providing outstanding intake services that enhance patient experiences from the very first contact! Panacea Health Corp is an equal opportunity employer and complies with applicable Federal, State and Local civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, and protected veteran status.
ROI Medical Records Specialist - Remote (After Hours - Evening Shift)
Sharecare · Slaton, TX
Job Description: Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform - including benefits navigation, care management, home care resources, health information management, and more - Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com . After Hours Schedule: • Evening Shift: Saturday - Wednesday 3:00 PM - 11:30 PM EST **This role includes working holidays. Job Summary: This position is responsible for processing all release of information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. Essential Functions: • Completes release of information requests including retrieving patient's medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity. • Date stamps all requests and highlights pertinent data to facilitate processing. • Validates requests and authorizations for release of medical information according to established procedures. • Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing. • Maintain equipment in excellent operating condition (inside and out). • Provides excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems. • May receive incoming requests including opening mail, telephone inquiries, and retrieving facsimile inquiries, depending on the needs to the client. • Maintains a neat, clean, and professional personal appearance and observes the dress code established. • Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area. • Maintains working knowledge of the existing state laws and fee structure • Works within scope of position and direction; willingly accepts assignments and is available to take on additional facilities or help out during backlogs • Carries out responsibilities in accordance with client/site policies and procedures, including HIPAA, state/federal regulations related to operations, and labor regulations. • Maintains confidentiality, security and standards of ethics with all information. • Work with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner. Qualifications: • High School Diploma (GED) required • A minimum of 2 years prior experience in a medical records department or like setting preferred • Must have strong computer software experience -- general working knowledge of Microsoft Word and Excel required • Excellent organizational skills a must • Must be able to type 50 wpm • Must be able to use fax, copier, scanning machine • Must be willing to learn new equipment and processes quickly. • Must be self-motivated, a team player • Must have proven customer satisfaction skills • Must be able to multi-task Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.
Location: Remote (U.S.) Employment Type: Flexible Remote Position Industry: Travel & Hospitality About the Role We are expanding its remote travel division and seeking detail-oriented individuals to assist guests with hotel reservations, itinerary coordination, and high-level client support. You'll help clients select accommodations, manage reservations, and ensure every travel experience is smooth from start to finish. Key Responsibilities Process and confirm hotel bookings through preferred travel partners Communicate with clients regarding rates, availability, and details Provide professional customer service via phone, email, or chat Research properties and destination amenities to match client needs Maintain accurate records of reservations and client preferences What You'll Bring Exceptional communication and organization skills Enthusiasm for travel, hotels, and guest satisfaction Self-discipline and accountability in a remote environment Basic computer proficiency and comfort learning new systems What We Provide 100 % remote structure with flexible scheduling Access to professional travel training and certification paths Mentorship and advancement opportunities within Destination Knot Access to industry discounts after completion of onboarding Start your remote career in travel with a team that values service, growth, and professionalism. $45,000 - $65,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Call Center Agent - Customer Service
Talkdesk · Slaton, TX
Company Description Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more. Our secure cloud-based systems allow team members to perform their duties from their designated workspace while contributing to a modern, environmentally conscious support model. As a W2 employer, we provide structured onboarding, real support, and real opportunities for advancement. Job Description We are hiring service-focused individuals to join our team as Customer Service Agents. In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support. You will use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment. This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential. Qualifications • High school diploma or GED • Must be at least 18 years of age • Authorized to work in the United States • U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI) • Ability to follow detailed processes and meet performance expectations • Strong communication and active listening skills • Comfortable navigating computer applications and web-based tools • Ability to work independently and remain accountable to schedules Preferred: • Prior call center or customer service experience • Bilingual (Spanish/English) preferred but not required • Familiarity with phone-based or computer-based support environments Additional Information • Flexible scheduling options after certification • Paid training following successful client certification • W2 employment structure with payroll, protections, and stability • Paid time off and optional supplemental insurance (Aflac) • Household telehealth access through MDLive • Access to performance-based incentives • Career advancement pathways into support, QA, and leadership roles • All applicant information is kept confidential under EEO guidelines Please Note: This role requires completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins. Follow us on Facebook at: Videos To Watch
Project Manager / Instructional Design Coordinator
Leading Utilities Organization · Slaton, TX
Project Manager / Instructional Design Coordinator Location: Remote (USAA – San Antonio, TX)Contract Length: 4 MonthsEmployment: ContractClient: USAA Overview We are seeking a Junior Project Manager with an Instructional Design background to support enterprise learning and training initiatives. This role combines project coordination with training content development, partnering closely with Senior Instructional Designers and business leaders to manage project timelines, facilitate meetings, organize project documentation, and update learning materials. The ideal candidate has experience managing multiple projects, excellent organizational and communication skills, and hands-on experience with instructional design tools and learning content development. Responsibilities • Manage project timelines, milestones, and deliverables from initiation through completion. • Coordinate multiple learning and instructional design projects simultaneously. • Lead project status meetings and provide regular updates to leadership and stakeholders. • Maintain and update Jira project boards. • Track project progress, risks, and dependencies. • Create executive presentations and project status reports using PowerPoint. • Revise and develop training materials, job aids, presentations, and documentation. • Maintain project documentation and organize files within Box. • Partner closely with Senior Instructional Designers and Learning Performance Consultants (LPCs). • Support change management and training readiness activities. • Ensure documentation follows established processes and organizational standards. Required Qualifications • 4+ years of project coordination or project management experience. • At least 1 year of Instructional Design or Learning & Development experience. • Excellent organizational, communication, and interpersonal skills. • Experience coordinating multiple projects and stakeholders. • Strong analytical and problem-solving skills. • Experience creating and revising training materials. Required Tools • Jira • Microsoft Excel • Microsoft PowerPoint • Microsoft Word • Box • Articulate Preferred Experience • Learning Performance Consultant (LPC) • Corporate Learning & Development • Training Development • eLearning • Adult Learning • Change Management • Learning Content Development • Training Program Coordination Ideal Candidate The ideal candidate is a highly organized Project Manager or Project Coordinator with an Instructional Design or Learning & Development background. They are comfortable balancing project management responsibilities with training content development and thrive in a collaborative environment supporting enterprise learning initiatives.