Cashier/Runner

Job description

Cashier/RunnerThe Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef, and a food trailer to now operating restaurants nationwide.Here's what we need:At Torchy's, every guest's visit is an opportunity to create lasting memories. As a member of the Hospitality Team, you're not just taking orders and running food - you're the heart and soul of our guest's experience, greeting them with a smile, and ensuring they leave happier than when they arrived.What you'll be doing:* Point of Sale: Greet guests, ask questions to understand their needs, offer suggestions, and ensure each transaction is fast and accurate.* Guest Experience: Deliver outstanding hospitality, making each guest feel welcomed and valued from the moment they step into Torchy's.* Menu Mastery: Learn the menu and maintain knowledge of current promotions to make personalized recommendations that delight our guests and cater to their preferences and dietary needs.* Dining Room: Run food to tables, ensuring that every guest receives their order correctly and with speed. Proactively offer refills on chips and drinks and identify opportunities to exceed guests' expectations.* Cleanliness: Ensure all guest-facing areas of the restaurant are neat, clean, organized, and inviting.* Teamwork: Work collaboratively with managers, the kitchen, and the rest of the Hospitality Team to ensure problems are resolved and guests receive smooth and efficient service that keeps them coming back.* Additional Support: Perform other duties as assigned.How you'll do it:* Outgoing & Friendly: Use your natural charm and cheerful personality to connect with each guest, creating a friendly and inviting atmosphere.* Active Listening: Listen attentively to guests, understanding their needs and preferences to enhance their dining experience. Ask follow-up questions to confirm understanding.* Communication: Communicate clearly, ensuring guests understand their options while feeling welcomed and valued.* Adaptability: Swiftly adapt to changing situations, whether it's a sudden rush of customers or an unexpected challenge.* Attention to Detail: Focus on the little things that make a big difference, from accurately taking orders to noticing and responding to the specific needs of each guest.QUE-SO…here's what you'll need:Minimum Qualifications:* Strong verbal communication skills.* Availability to work a flexible schedule.* Must meet state and local requirements for Food Handler's and Alcohol Server certifications* Certification(s) must be obtained by your first day or within the timeline required by your locationPreferred Qualifications:* 2 years of work experience providing customer service in the restaurant, hospitality, or retail industry.* 2 years of experience using POS (point-of-sale) systems.Physical Requirements:* Must be able to lift, push, pull or carry objects up to 40 lbs.* Must be able to stand for several hours and walk for long periods of time.* Must be able to bend, stretch, twist, or reach for objects on shelves of varying heights.Let's TACO 'bout why it pays to be a Torchy's Team Member:* $14.00 to $16.00 per hour, based on experience, plus pooled tips that increase your total take-home pay.* Flexible schedules.* Damn Good food discount card for you AND your spouse.* Access to all benefits including medical, dental, and vision for full-time Team Members after 1 year of employment, plus 401(k) after 6 months.* Paid Time Off (PTO) after 1 year of employment.* Torchy's Family Foundation supports our fellow Team Members in times of need and crisis.