Service Center Associate
Eteam · Centralia, WA
Job description
Job Title: Service Center Associate Location: Seven Hills, OH REMOTE Duration: 9 months Duties: CANDIDATES WILL WORK REMOTE, PREFERRED CENTRAL OR EASTERN TIME ZONE. Training Schedule Starting Monday August 17th, 2026 Monday through Friday 8am-5pm EASTERN 2-week training After Training Hours of Operation: 10am-8pm EST, 7 days a week Rep will work 5 days (1 day will be a weekend day) 8 hour shifts including a 30 minute lunch. Possible Schedules: 10:00am-6:30pm EST 10:30am-7:00pm EST 11:00am-7:30pm EST 11:30am-8:00pm EST Weekends are required - has one weekend day off, one day off during the week Equipment will be provided (desktop, monitors, keyboard, mouse, headset) but they may need to use a personal device to attend at the start of training. This will depend on arrival of equipment. Must have broadband internet service. Must be able to have client computer, telephone and VPN devices plug directly into the router within their home. Must not work over WIFI connection in their home regardless of upload or download speed. Pre Screening Questions Have you ever worked in a call center before? What experience do you have working from home? How comfortable are you using the elements of Microsoft office and using multiple systems at once? If yes, can you give an example from your past experience? What do you like/dislike about your current work environment? Are you able to work a weekend day Have you worked with client before? Provide name of manager, duration, reason behind leaving? QUALIFICATIONS Education & Licensing High school diploma or GED required. Experience One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred. Skills & Knowledge Excellent oral and written communication PC literate, including Microsoft Office products Good customer service skills Strong organizational skills Good interpersonal skills Ability to work in a team environment Ability to meet or exceed Performance Competencies PRIMARY PURPOSE: To expedite the Customer Service claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions. ESSENTIAL FUNCTIONS and RESPONSIBILITIES Assigns new claims to the appropriate claims handler. Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the claims management system. Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status. Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process. Participates in and maintains a quality service culture within the Customer Service Team. Attendance during scheduled work hours is required. ADDITIONAL FUNCTIONS and RESPONSIBILITIES Performs other duties as assigned. Supports the organization's quality program(s).
More jobs in Centralia, WA
" "" Licensed Clinical Social Worker (LCSW) Wage: Up to $120.55/hour Licensed Clinical Social Worker — Are you ready to launch or expand your private practice? Headway is here to help you start accepting insurance with ease, increase your earnings with higher rates, and start taking covered clients sooner. It's all on one free-to-use platform, no commitment required. About you ● You're a fully-licensed Clinical Social Worker at a Master's level or above with LCSW, LICSW, or LCSCW licensure (accepted on a state by state basis), a valid NPI number, and malpractice insurance. ● You're ready to launch a private practice, or grow your existing business by taking insurance. About Headway Your expertise changes lives. Taking insurance makes it accessible to those who need it most. Every mental health provider who goes in-network with Headway supports people who'd otherwise be forced to choose between paying out of pocket, or not getting care at all. We make that process seamless — empowering you to accept insurance with ease, so you can do what you do best. So far, we've helped over 50,000 providers grow their practices, reaching countless people in need. How Headway supports providers - Start taking insurance, stress-free: Get credentialed for free in multiple states in as little as 30 days and start seeing covered clients sooner. - Built-in compliance: Stay compliant from day one with audit support and ongoing resources. - Expansive coverage: Work with the plans that most clients use, including Medicare Advantage and Medicaid. - Increase your earnings: Secure higher rates with top insurance plans through access to our nationwide insurance network. - Dependable payments: Build stability in your practice with predictable bi-weekly payments you can count on. - Built-in EHR features: Manage your practice in one place with real-time scheduling, secure client messaging, end-to-end documentation templates, built-in assessments, and more. - Free continuing education: Nurture your long-term professional goals and earn CEUs with complimentary courses on Headway Academy. How Headway supports your clients ● Increased access: Headway makes it easier for your clients to get the care they need at a price they can afford through insurance. ● Instant verification: Clients can easily check their insurance status and get the care they need without disruption. Please note: At this time, Headway can't support mental health professionals that aren't fully licensed. If your application was rejected for incomplete licensure, you're welcome to reapply once you have a valid license. "
Join Our Remote Customer Service Team (Up to $19/hour - No Degree Needed) Do you enjoy helping others and have a knack for problem-solving? We're seeking motivated individuals to join our growing team of remote customer service representatives. In this role, you'll provide exceptional customer support to a variety of clients, ensuring a positive experience for each interaction. Here's what you'll do: • Assist customers with inquiries and concerns. • Resolve issues efficiently and professionally. • Communicate clearly and effectively in writing and verbally. • Maintain a positive and helpful demeanor. You'll be a great fit if you have: • A strong desire to provide excellent customer service. • Excellent communication and interpersonal skills. • The ability to prioritize tasks and work independently. • Proficiency in using computers and navigating multiple software programs. The Perks: Work from anywhere: Enjoy the flexibility of a remote work environment. Flexible schedule: Create a schedule that fits your needs. Competitive pay: Earn up to $19 per hour. Opportunity for growth: Develop valuable customer service skills. Ready to take the next step? Additional Information: No prior experience or degree required. A quiet workspace and reliable internet connection are essential. Must pass a background check. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #ZR
RN Care Coordinator Lewis County
Optum · Centralia, WA
$7,500 Sign-on Bonus for External Candidates! M-F no nights, weekends or on-call! This position will be visiting patients in the Lewis County area. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. An RN functions as part of the primary care team, and reports to the Clinical Services Manager (CSM). The supports the APC and our members to coordinate care services. This role works in close collaboration with all of the team members and may support multiple providers. The RN works under the direction of the provider, and activities are delegated to the RN by the provider or the team CSM. The RN understands and supports the CPM models of care Institutional Special Needs Plan (ISNP), Institutional Special Needs Plan (IESNP) and Transitions to Skilled (TTS) and works in collaboration with the team to meet the goals of the program. This role will support our members telephonically and in- person in patient settings and home settings. Primary Responsibilities: • Establishes and maintains communication and a trusting collaborative relationship with the ICT, member/RP and primary caregiver staff in the ALC and APC? • Communicates with multiple organizations operational units for seamless coordination of benefits, i.e., utilization review staff, provider relations liaison, pharmacy, etc.? • Reviews member's status and assists to achieve progress toward goals; adjusts the ICP as necessary? • Performs administrative functions for or on behalf of the PCP and/or APC? • Participates in program effectiveness analysis and planning? • Performs member visits and rounding as established and directed by the APC? • Communicates status of member with APC for evaluation and ICP updates? • Communicates with member, family/RP, primary caregivers of the community and other members of the ICT with each member visit? • Assists with other clinical and quality responsibilities for member, e.g., gaps in care? • Attends meetings on behalf of the APC and communicates updates to the ICP with the ICT? • Provides clinical educational programs for facility staff? • Communicates information on behalf of the APC to the member, family/RP and primary caregiver staff at the ALC? • Coordinates and collaborates with the health plan/client? • Assists with ACP? • Performs collection of data including functional status, BMI, vital signs, urine test for proteinuria, IFOBT specimen collection, and other clinical data. Results are entered into EMR and reviewed by APC? • Performs care coordination activities within the ALC to ensure member needs are met. (i.e., member?external provider appointments, therapy needs, durable medical equipment (DME) and transportation)?? • Stays abreast of all Model of Care (MOC), documentation and policy updates communicated email, newsletters and team meetings? • Maintains an understanding of and utilizes clinical resources independently including but not limited to Resource1, iCoreCodeGenius, Sparq, Learnsource and other Optum internal sites.? • Maintains confidential health information according to state and federal regulations including HIPAA? You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • Current unrestricted Registered Nurse license in Washington state • 3+ years of RN experience • 1+ years of case management experience • Experience with using electronic medical records • Basic Microsoft Office skills with the ability to navigate in a Window's environment • Proven excellent communication and customer service skills • Valid driver's license and the ability to travel locally 75% of the time Preferred Qualifications: • BSN • Experience working in post- acute care, such as long term care or hospice and/or Case Management experience as an RN • Experience working with the geriatric population • Familiarity with the long-term care business environment Washington Residents Only: The salary range for this role is $58,300 to $114,300 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Clinic Nurse
University of Nebraska Medical Center · Centralia, WA
Requisition Details GENERAL REQUISITION INFORMATION EEO Statement: UNMC is an Equal Employment Opportunity Employer, including an equal opportunity employer of protected veterans and individuals with disabilities. Location Omaha, NE Requisition Number: Staff_14888 Department MMI Clinical Services 50000700 Business Unit Munroe-Meyer Institute Reg-Temp Full-Time Regular Work Schedule Monday - Friday, 8:00AM - 5:00PM; Hours May Vary Remote/Telecommuting No remote/telecommuting opportunity Position Summary The Clinic Nurse will provide and coordinate delivery of clinical resources to assure safe, high quality patient care and ensure continuity of care. This will be accomplished through collaboration with multidisciplinary teams, focused on providing exceptional care and making a meaningful impact in the community. Position Details Additional Information Posting Category Healthcare Working Title Clinic Nurse Job Title Nurse Clinical Salary Grade HC24S Appointment Type B1 - REG MGR PROF SALARY Salary Range $64,300 - $96,500/annual Job Requisition Begin Date 07/20/2026 Application Review Date 07/27/2026 Review Date Information: Initial application review will begin on the date provided in the field above. Applications received prior to this review date will be considered. Applications received after the review date may be considered. Required and Preferred Qualifications Required Education: Associate's degree If any degree major/training is required, please specify the type. (NOTE: Concentration and minors are not equivalent to a major) Nursing (ADN) (Will consider additional related post high school education in lieu of required experience) Required Experience 1 year If any experience is required, please specify what kind of experience: Clinical care nursing experience in an ambulatory care or inpatient facility (Will consider additional related post high school education in lieu of required experience) Required License Yes If yes, what is the required licensure/certification? - Unencumbered Registered Nurse licensure in the state of Nebraska or current compact state license. • Basic Life Support (BLS) certification within 30 days of hire required, must be from an American Heart Association (AHA) endorsed program Required Computer Applications: Microsoft Word Required Other Computer Applications: Required Additional Knowledge, Skills and Abilities: Preferred Education: Bachelor's degree If any degree/training is preferred, please specify the type: Bachelor of Science in Nursing (BSN) and/or Master of Science in Nursing (MSN) Preferred Experience: • Experience in primary care setting preferred. • Experience working with children and adults with intellectual and developmental disabilities across the lifespan and their caregivers. Preferred License: No If yes, what is the preferred licensure/certification?: Preferred Computer Applications: Preferred Other Computer Applications: EPIC, Microsoft Suite, Zoom Preferred Additional Knowledge, Skills and Abilities: Email to a Friend