Guest Service Administrator
Dexterra · Abilene, TX
Job description(tap to read)
Company Description WHO ARE WE? We've been serving clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together - offering both experience and regional expertise so companies can operate their day to day, confidently and successfully. Job Description WHAT'S THE JOB? Based in a world-class Dexterra camp facility, the Guest Service Administrator plays a critical role in both guest experience and site administration. This position goes beyond check-in and check-out and serves as a key support function to site operations through accurate guest data management, occupancy tracking, forecasting, and reporting. You will act as an ambassador for the site, providing outstanding customer service to guests while ensuring administrative accuracy related to guest names, dates of stay, room allocations, and occupancy levels. You will work closely with the Site Managers and operational teams to ensure guest information supports planning, forecasting, and reporting requirements. YOUR WORK WILL INCLUDE • Welcoming guests and providing introductory information about the site • Serving as the first point of contact for guest and client inquiries via phone and email • Allocating guest rooms and issuing room keys and access cards as required • Managing the check-in and check-out process for all guests • Maintaining accurate records of guest names, room assignments, and dates of stay • Ensuring accurate and timely data entry into occupancy and property management systems • Forecasting occupancy levels based on bookings and client schedules • Running and distributing occupancy, arrival/departure, and utilization reports • Supporting site planning through accurate guest and occupancy reporting • Ensuring database accuracy for room bookings, payments, and multiple data sources • Providing guests with information on camp rules, policies, and services while gathering feedback • Assisting with administrative review of safety documentation, time sheets, and maintenance records • Supporting the preparation of reports using MS Excel and documentation in MS Word • Assisting the Site Manager with day-to-day administrative and operational support tasks Qualifications WHO ARE WE LOOKING FOR? • Completion of post-secondary education in Hospitality, Business Administration, or a related field • Minimum 1 year of logistics, or hotel guest services and/or administrative experience • Minimum 1 year of accounting or administrative experience, which can include (but not limited to): • Receiving reports • Work orders • Payroll data entry • Invoicing and billing • Strong attention to detail with the ability to maintain accurate guest and occupancy records • Intermediate proficiency with Microsoft Office (Excel, Word) • Experience with Property Management Systems or hospitality software is considered an asset • Strong customer service skills with a professional, organized, and responsive approach Additional Information Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans' status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request. #IND 3 Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans' status, Indigenous status, or any other legally protected factors. Special needs accommodation is available at all stages of the application process upon request. Videos To Watch
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Pentagon Technologies is an elite service provider in the critical and controlled environment arena with a primary focus in the Semiconductor, Data Center, and Pharma/Healthcare Industry. Our Technical Site Services group specializes in cleanroom performance testing, certification services, protocol management, world class cleaning and construction management services. We are seeking an experienced Cleaning Technician to join our team. Job Summary: The ideal candidate will be responsible for maintaining cleanliness and hygiene in various controlled environments, ensuring that all spaces are welcoming and safe for occupants. This role requires a strong work ethic, attention to detail, and the ability to work independently or as part of a team. Key Responsibilities: • Perform thorough cleaning of assigned areas, including offices, restrooms, buildings, and common areas. • Dust, vacuum, and mop floors to maintain cleanliness. • Clean windows, walls, and surfaces using appropriate cleaning products and techniques. • Dispose of waste in accordance with company policies and environmental regulations. • Clean below raised metal frames, and small spaces. • Report any maintenance issues or safety hazards to management promptly. • Follow established cleaning procedures and safety protocols to ensure a safe working environment. • Maintain inventory of cleaning supplies and notify management when stock is low. • Provide excellent customer service by addressing any specific cleaning requests from clients. • Specialized training for handling showerhead through the cleanroom. • Perform all aspects of the cleanroom process including incoming cleanroom inspection, part placement in the cleanroom oven post process of inspection for final packaging. • Availability to work from 6:00PM - 4:30AM (Night Shift) • Previous experience in a cleaning or janitorial role is preferred but not required. • Strong attention to detail and ability to follow instructions accurately. • Ability to work independently with minimal supervision as well as collaboratively in a team environment. • Good time management skills to complete tasks efficiently within designated timeframes. • Physical stamina to perform repetitive tasks such as lifting, bending, and standing for extended periods • Knowledge of cleaning chemicals and supplies is a plus. • Able to pass criminal background check • Able to pass 9 panel drug tests • Able and willing to wear a coverall suit when required • Able to stand, walk, bend, and go up and down through building(s) stairs. • Steel toed boots Perks of Working at Pentagon Technologies. At the end of the day, our strength comes from our people, and we are determined to recognize and promote your wellbeing-be it professionally, financially, physically, or mentally. • Generous PTO • 401K program with employer matching contribution • Health, dental, vision Insurance (with generous employer contribution) • Long-Term Disability (LTD) Insurance (fully employer paid) • Life and AD&D (employer paid & voluntary option) • Employee Assistance Plan (EAP) Be advised that Pentagon Technologies does not offer relocation assistance for this position. Candidates who do not reside near the posted location will be responsible for covering all relocation costs. By applying for this position, candidates acknowledge and agree that they will be solely responsible for any expenses incurred in relocating to the area if selected for the role. Pentagon Technologies is proud to be an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion, or other employment of associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. To all recruitment agencies: Pentagon Technologies does not accept agency resumes. Please do not forward resumes to our job's alias, Pentagon Technologies employees or any other company location. Pentagon Technologies is not responsible for any fees related to unsolicited resumes. In the absence of a signed Recruitment Fee Agreement, Pentagon Technologies will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Pentagon Technologies explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. #IND123