Customer Service Specialist
HF Sinclair · Tulsa, OK
Job description(tap to read)
BASIC FUNCTION: Based on-site in Tulsa, Oklahoma, this position supports Industrial Oils Unlimited, LLC within the Lubricants & Specialties division. Reporting to the Team Lead Customer Service, the Customer Service Representative is accountable for order management and customer service excellence. They are responsible for customer communication from order to fulfillment while working with Sales and Global Supply Chain to fulfill customer orders. They are the primary point of contact for customers. The Customer Service role is progressive in nature where new employees will start learning more fundamental skills and eventually develop the more complex expertise required to offer a superior customer experience and personal development opportunities. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: • Act as the primary point of contact, providing strong service for key accounts. • Receive, expedite and accurately process to completion all sales orders in SAP or internal web-based ordering system to meet customer expectations. • Work with customers, sales representatives, production and distribution to effectively fulfill customer requirements, including completion of all appropriate documentation • Run daily open order reports along with monthly billing due list processing to ensure we are capturing all pending orders and invoices • Resolve order and delivery problems, including return coordination on behalf of the customer in a professional and timely manner • Provide customers with technical information, technical data sheets, promotional materials and safety data sheets as necessary • Promote and enforce internal quality policies and procedures, including reporting of issues into our internal tracking systems. • Make appropriate packaging recommendations based on customer queries • Manage accounts with special requirements to ensure strong customer experience • Provide peer training and onboarding of new team members through shadowing and coaching • Provide training to external customers on our web-based ordering system. • Month end Reporting responsibilities for certain desks • Ensure compliance in our training documentation and programs. • Support IT enhancements and projects through user acceptance testing as required Special assignments or tasks assigned to the employee by their supervisor, as determined from time to time in their sole and complete discretion REQUIRED EXPERIENCE: • 1-3 years of experience in a customer-facing role, account management, or project coordination. PREFERRED EXPERIENCE: • Experience in end-to-end order management role in a manufacturing business environment. EDUCATION: • H.S. Diploma or equivalent. Post-secondary education preferred. REQUIRED SKILLS: • Fluent verbal and written English • Excellent time management and organizational skills to manage a workload in a fast paced, high-volume environment • Strong communication skills, both verbally (for over the phone communication) and written (for email communication) • Exceptionally strong customer service focus, with an ability to translate customer requests into actionable results • Ability to work independently and as part of a team, with a strong sense of urgency. • Adhere to process and strive for operational efficiency • Collaborate and solve problems effectively with external and internal partners • Process improvement mindset • Work well under pressure and in a fast-paced environment PREFERRED SKILLS: • Knowledge of lubricant product applications is an asset SUPERVISORY/MANAGERIAL RESPONSIBILITIES: N/A WORK CONDITIONS: • This is an office-based role BENEFITS HF Sinclair offers a comprehensive benefits package designed to support the well-being of our employees and their families. Our benefits include, but are not limited to, the following: • Medical Insurance • Vision Insurance • Dental Insurance • Paid Time-Off • 401(k) Retirement Plan with match • Educational Reimbursement • Parental Bonding Time • Employee Discounts We are committed to fostering a supportive and inclusive work environment, ensuring our employees have the resources needed to thrive professionally and personally. Benefit eligibility is governed by official plan documents, for more details visit Total Rewards. PHYSICAL REQUIREMENTS: Job conditions require standing, walking, sitting, twisting, stooping, crouching, kneeling, talking or hearing, making precise hand and finger movements, reaching or grasping. Job conditions may require making visual inspections, lifting and/or carrying up to 25lbs, pushing and/or pulling up to 25lbs, climbing up to 3ft, ability to operate and drive all assigned company vehicles at company standard insurance rates, with valid state driver's license and proof of insurance, working in confined spaces, and perceiving color differences. Our One HF Sinclair Culture: At HF Sinclair, we are united through our One HF Sinclair Culture, which is underpinned by our five core values of Safety, Integrity, Teamwork, Ownership and Inclusion. Developed to empower our people, our five core cultural values are at the heart of everything we do and extend to how we engage our stakeholders. These values influence our decisions, shape our behaviors and keep us connected across the entire organization. We maintain a true Safety culture for our employees, communities, environments and customers. Our goal is to make sure everyone returns home safely each day. We have a long-standing commitment to Integrity and ethical behavior and do what is right for our employees, investors, communities and the environment. We encourage employees to Step Up and Stand Out by championing a culture of Teamwork and Ownership. We foster a culture of Inclusion by encouraging diversity of experiences, viewpoints and backgrounds. What makes each of us different, together makes us stronger. About HF Sinclair Corporation HF Sinclair Corporation, headquartered in Dallas, Texas, is an independent energy company that produces and markets high-value light products such as gasoline, diesel fuel, jet fuel, renewable diesel and lubricants and specialty products. HF Sinclair owns and operates refineries located in Kansas, Oklahoma, New Mexico, Wyoming, Washington and Utah. HF Sinclair provides petroleum product and crude oil transportation, terminalling, storage and throughput services to our refineries and the petroleum industry. HF Sinclair markets its refined products principally in the Southwest U.S., the Rocky Mountains extending into the Pacific Northwest and in other neighboring Plains states and supplies high-quality fuels to more than 1,750 branded stations and licenses the use of the Sinclair brand to more than 350 additional locations throughout the country. HF Sinclair produces renewable diesel at two of its facilities in Wyoming and also at its facility in New Mexico. In addition, subsidiaries of HF Sinclair produce and market base oils and other specialized lubricants in the U.S., Canada and the Netherlands, and export products to more than 80 countries. Equal Opportunity Employer HF Sinclair Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other prohibited ground of discrimination. About HF Sinclair Corporation HF Sinclair Corporation, headquartered in Dallas, Texas, is an independent energy company that produces and markets high-value light products such as gasoline, diesel fuel, jet fuel, renewable diesel and other specialty products. HF Sinclair owns and operates refineries located in Kansas, Oklahoma, New Mexico, Wyoming, Washington and Utah and markets its refined products principally in the Southwest U.S., the Rocky Mountains extending into the Pacific Northwest and in other neighboring Plains states. HF Sinclair supplies high-quality fuels to more than 1,500 branded stations and licenses the use of the Sinclair brand at more than 300 additional locations throughout the country. In addition, subsidiaries of HF Sinclair produce and market base oils and other specialized lubricants in the U.S., Canada and the Netherlands, and export products to more than 80 countries. Through its subsidiaries, HF Sinclair produces renewable diesel at two of its facilities in Wyoming and also at its facility in Artesia, New Mexico. HF Sinclair provides petroleum product and crude oil transportation, terminalling, storage and throughput services to its refineries and the petroleum industry. Equal Opportunity Employer HF Sinclair Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other prohibited ground of discrimination.
Delivery Driver - Onboarding / Onboard
DoorDash · Tulsa, OK
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th
Delivery Driver - Flexible Schedule
DoorDash · Tulsa, OK
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th
Remote Call Center Customer Service Representative Join the Conduent Customer Service Team and grow with a team of people who will challenge and inspire you to be the best. Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. Working for you: • $16.50 per hour pay rate (bi-weekly pay) • Paid Training with Equipment provided. • Full-time schedule (40 hrs. a week) • Career Growth Opportunities • Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. About the Role: Call center representatives answer multiple call types focused on assisting KY residents with a variety of different health benefits (such as SNAP, Medicaid and TNAF). Call types include password resets, application status, application intake/updates and our customer also need help navigating the government's online application tool. It also includes dealing with multiple systems to input and read/interpret data back to the caller. These calls can be difficult as we handle SNAP and other benefits (Supplemental Nutrition Assistance Program) and deal with callers who are missing/denied benefits. Requirements: • Required 1 year minimum experience in High Volume Call Centers • Required 1 year minimum Customer Service Experience • High School diploma or GED • Background and drug screening required. • Ability to adhere to a break and lunch schedule • Excellent typing and grammar skills • Ability to navigate a computer • Excellent customer service skills. • Excellent phone etiquette skills • Reliable internet access • Quiet work environment, free of distractions • Must reside in the State of Kentucky for this position Job Track Description: Kentucky Health Benefits Exchange CSRs answer multiple call types focused on assisting Kentucky Citizens with a variety of different health benefits (such as SNAP, Medicaid and TNAF). Call types include password resets, application status, application intake/updates and our customer also need help navigating the government's online application tool. This position consists of taking back-to-back calls often, without follow up or time between calls for the duration of your shift. It also includes dealing with multiple systems to input and read/interpret data back to the caller. The ideal candidate needs to be able to answer questions fully and capture data into a client system and responsible for memorizing several scripts verbatim per our client's policy. CSR's must answer all calls that come into their station (ie, not hanging up, not responding so that the caller hangs up, and not abusing hold time as it is closely monitored) and maintain professionalism throughout the call regardless of how difficult it may become. As stated calls can be difficult as we handle SNAP and other benefits (Supplemental Nutrition Assistance Program) and deal with callers who are missing/denied benefits. CSR's are held accountable for goals such as valid transfers (valid as defined by the transfer reasons and departments in our knowledgebase), Quality Assurance (guidelines set forth by the client and reported on weekly), Customer Satisfaction Surveys (Again, guidelines set forth by the client and reported on weekly). CSR's are responsible for following a break and lunch schedule daily that is set by our global Workforce team. Our internal department can accurately forecast how many calls we are going to take every 30 minutes, that being said, since we are good at forecasting that call volume, we also know how many CSRs we need to answer all of those citizen calls. So being here is critical. • Performs business support or technical work, using data organizing and coordination skills. • Performs tasks based on established procedures. • In some areas, requires vocational training, certifications, licensures, or equivalent experience. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $16.50 base pay plus ABC incentives. About the Team Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Clerk
Tulsa County, OK · Tulsa, OK
Pay $17.59Pay Frequency Monthly Full Time / Part Time Full timeJob Summary Under general supervision, performs administrative/clerical duties for the Sheriff's Office.Job Details EXAMPLES OF WORK PERFORMED • Performs clerical functions, some specific to the department assigned, for the Sheriff's Office • Composes and prepares routine correspondence for signature • Prepares reports • Answers phone • Maintains a large variety of files and records, operates computer, copier and other office machines. • Performs other duties as assigned Qualifications QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and have a working knowledge of basic computer systems. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES: Skill in: • Basic office operations • Basic math functions Knowledge of: • Maintaining records and files • Performing a variety of general clerical duties Ability to: • Organize and comprehend detailed data • Precisely perform detailed work • Type proficiently • Exercise tact, patience and courtesy in dealing with others • Maintain confidentiality • Multi-task multiple projects at the same time • Complete a project from start to finish • Work all shifts, (days, evenings and midnights), weekends, and all holidays SUPERVISORY RESPONSIBILTIES: None EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED). Proficient in typing and data entry and one year experience in clerical work preferred. CERTIFICATES, LICENSES, REGISTRATIONS Valid Oklahoma Driver's License PHYSICAL DEMAND: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and balance; walk; use hands to finger, handle, grip, or feel; reach with hands and arms; talk or hear; and taste and can smell three odors associated with danger. The employee is occasionally required to sit; run; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds. The employee must occasionally lift and/or move 50 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, outside weather conditions, and risk of electrical shock. The noise level in the work environment is usually moderate. EEO STATEMENT: Tulsa County Sheriff does not discriminate against any individual because of race, color, sex, age, religion, national origin, ancestry, marital status, disability or political affiliation (except when such person advocates or belongs to an organization which advocates the overthrow of our constituted government by force or violence) with regard to all terms, conditions, eligibilities, and privileges of employment for all positions in the County. NOTE: Job descriptions are subject to change based on changing business needs and conditions.