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Job Summary As an Emergency Department team member at Corewell Health, you'll play a vital role in providing top-quality care to our patients. Under the supervision of an RN, you'll perform delegated patient care tasks and be expected to meet all established competencies. You'll be a vital part of our team, making a real difference in the lives of our patients and their families. Essential Functions • Performs routine bedside nursing activities including ambulating, moving and turning patients, assisting patients with bedpans or urinary devices, making patient beds. Responsible for bagging and labeling all patient belongings and completing the patient property record on all admitted patients. • Performs higher level of patient care tasks as prescribed by established competencies, and as delegated by the supervising professional Registered Nurse in accordance with departmental policies and procedures which includes starting saline locks, simple suture removal (excluding face or complex lacerations) splinting, phlebotomy which includes (children draws over the age of 2), vital sign measurement, records intake and output and restraint application. • Reinforces the patient teaching plan by providing clarification, explanation and/or demonstration to patients/substitute decision-makers regarding treatments, procedures and aftercare. • Applies and changes sterile and non-sterile dressing using appropriate techniques. Applies ace bandage or elastic stockings as required. Assists in performing catheterizations, gives enemas, urine and stool testing, glucometer and EKG functions. • Gathers subjective and objective patient care data; gathers information from primary and secondary source such as direct observation/measurement, patient/significant other interviews, and the medical record. • Documents accurate, complete and precise patient information, interventions and responses in the patient's medical record. Performs discharge function under the direct supervision of the Registered Nurse. • Performs technical skills such as (not all inclusive): collecting blood samples, obtaining vital signs, performing ECG's, sets up and assists with wound care, sets up and assist with pelvic exams; and assisting with procedures as directed by the nurse and physician. • Utilizes and understands sterile technique. • Effectively communicates with patients / significant others and other members of the health care team supporting patient and family centered care. • Stocks and maintains adequate equipment and supplies in the patient care areas. Ensures vehicle and equipment are ready for response at all times. • Performs safe movement/transporting of patients; removes waste materials, sanitizing tools, delivers meals to patients. • Completes documentation and records according to department policy. • Demonstrates a high degree of professional conduct. • Attends all required Safety Training programs and can describe his/her responsibilities related to general safety. • Follows the Hospital Exposure Control Plans/Bloodborne and Airborne Pathogens. • Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible and courteous environment. • Promotes effective working relations and works effectively as part of a department team inter- and intra-departmentally to facilitate the department's ability to meet its goals and objectives. Qualifications Required • High School Diploma or equivalent. • A minimum six months' exhibited performance as a nursing assistant or other inpatient caregiver experience, paramedic, EMT, urgent care caregiver experience or a Nursing Student (preferred completion of a Medical Surgical rotation). • CRT-Basic Life Support (BLS) - AHA American Heart Association Upon Hire Or • CRT-Basic Life Support (BLS) - ARC American Red Cross Upon Hire Preferred • LIC-Emergency Medical Technician (EMT) - STATE_MI State of Michigan. About Corewell Health As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence. How Corewell Health cares for you • Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here. • On-demand pay program powered by Payactiv • Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! • Optional identity theft protection, home and auto insurance • Traditional and Roth retirement options with service contribution and match savings • Eligibility for benefits is determined by employment type and status Primary Location SITE - Royal Oak Hospital - 3601 W 13 Mile Rd - Royal Oak Department Name Emergency Center - Royal Oak Hosp Employment Type Full time Shift Day (United States of America) Weekly Scheduled Hours 38 Hours of Work 10:00 a.m. to 6:00 p.m. Days Worked Monday to Friday Weekend Frequency Every third weekend CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only. Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. You may request assistance in completing the application process by calling 616.486.7447.

Job Description: Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform - including benefits navigation, care management, home care resources, health information management, and more - Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com . Job Summary: The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly "routine", but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.? Essential Job Functions: • Identify, evaluate and prioritize caller?needs, questions and concerns.? • Formulate plans of resolution and respond?appropriately and efficiently.? • Maintain and restore customer satisfaction and partner with other teams as needed.? • Perform problem analysis, problem determination and recommended resolutions to the?callers in accordance with standard protocol.? • Proactively educate caller on program benefits.? • Meet or exceed established call center metrics, attendance standards and quality levels.? • Use computer tools to accurately process and document information.? • Develop rapport with callers and appropriately adjust communication style.?? • Provide accurate information about?Sharecare programs and services.? • Escalate issues internally and follow up on escalated issues.? Qualifications: • High School Diploma? • Prior experience in a customer?service related?field preferred • Great communication skills? • Must be able to multi-task? • Must have medical records experience and knowledge of key elements of a valid ROI request • Understanding of HIPAA regulations preferred • General working knowledge of Microsoft Word &?Outlook? • Computer keyboard proficiency?and internet navigation skills?required? • Have the ability to?work effectively with others in a team?environment?? • Ability to thrive in a fast-growing always changing?environment • Bilingual in Spanish and English preferred Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.