Remote - Healthcare Call Center Representative

Border Patrol Agent (BPA) Entry Level NEW RECRUITMENT AND RETENTION INCENTIVES! IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations. U.S. Border Patrol determines duty assignments at the time of offer based on...

Mayo Clinic Sales Position Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights • Medical: Multiple plan options. • Dental: Delta Dental or reimbursement account for flexible coverage. • Vision: Affordable plan with national network. • Pre-Tax Savings: HSA and FSAs for eligible expenses. • Retirement: Competitive retirement package to secure your future. Responsibilities • Responsible for promoting Mayo Clinic's core values and supporting community-based health care and integrated delivery systems through the sale of Mayo Medical Laboratories (MCL) tests. In alignment with the MCL sales process and the clients they are assigned to work with in collaborative selling. • Accountable for generating new business revenue and co-developing with our clients their specific account and/or test selling and promotional strategies. • In collaboration with the CSR Director, Regional Director of Sales, Regional Managers and their clients, project annual sales growth, market dynamics and economic conditions. Co-develop and implement business plans for territory/accounts with the CSR Director, Regional Director of Sales, Regional Managers and their clients. • Effectively sell and compel buying influences to move testing to Mayo and their clients by differentiating from competing interests. Coordinate appropriate resources, develop presentations and participate in the bid process for new and upsell opportunities. • In collaboration with Product Managers and the CSR Director, Regional Director of Sales, Regional Managers identify specific tests or groups of tests that are differentiated in the market and pursue upsells to targeted clients. With regional manager, negotiate pricing, coordinate contract development and execution and monitor the accurate lock-in of prices. • Field based sales position and an occasional overnight is required/expected • Bachelor's and three years' experience in sales (preferably within the market segment they will be representing (e.g., Neurology), physician/client facing contact or negotiating contracts within a hospital or laboratory setting. • This position requires incumbent to work from an office in their home located with territory of support, relocation is not offered for this position: Downtown Chicago This position is not eligible for visa sponsorship/we will not sponsor or transfer a visa for this role. Also, Mayo Clinic DOES NOT participate in the F1 STEM OPT extension program. 2-year commitment to the position required. Qualifications • Bachelor's and three years' experience in sales (preferably within the market segment they will be representing (e.g., Neurology), physician/client facing contact or negotiating contracts within a hospital or laboratory setting. • This position requires incumbent to work from an office in their home located with territory of support: This position is not eligible for visa sponsorship; Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program. This position requires a 2-year commitment to the role • Master's in business, medical technology, or sciences preferred. Must have excellent human relations, management, and communications skills. • Must be accountable, adaptable, flexible, creative, dependable, responsible, and able to perform well within multifunctional environments, and be customer focused. • Ability to manage several projects or tasks simultaneously and to exercise appropriate judgment when prioritizing projects. Decision-making and problem-solving ability, adherence to Mayo Clinic and MCS policies and procedures. • Ability to function and work in a diverse work environment while selling MCS Services and providing direction to clients in a concise, sensitive, informative, and professional manner. Keeping a positive and courteous tone, particularly in adversarial discussions. Keeping abreast of regulatory issues, reimbursement issues, and service requirements. License or Certification: • Valid driver's license and a good driving record are required, along with the ability to travel extensively on all forms of major public transportation. • FACHE certification preferred. Candidate must live within the listed territory to be considered for this position. Exemption Status Exempt Compensation Detail Education, experience and tenure may be considered along with internal equity when job offers are extended.; $155,600 - $192,416 / annually Benefits Eligible Yes Schedule Full Time Hours/Pay Period 80 Schedule Details This opportunity requires extensive travel and hours outside of normal business hours. This position requires the incumbent to live within the territory: Downtown Chicago Weekend Schedule This opportunity requires extensive travel and hours outside of normal business hours. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Job Overview Assists specialty patients, family, and health care providers within the specialty service line with all scheduling and appointment coordination needs. Scheduling can include initial evaluations, consult visits, follow-up visits, pre visits, post visit evaluations, and specialty specific procedures. This position is responsible for processing internal and external referrals to the specialty service line. Coordinates care/information with care team and/or administration. Location: At this time, this position will be working remote (MN residents only) Hours: 40 hours/week, Monday - Friday, 8:0 AM - 4:30 PM Responsibilities • Coordination of care/information with care team and/or patient • Completes intake with as much data/facts/information as possible to assure appropriate registration and scheduling; obtain insurance coverage to contribute to the process or enablement of collecting expected payment. • Collaborates with multiple supervisors, managers, operations directors, and service line leaders to maintain knowledge of, and comply with, all relevant laws, regulations, policies, procedures, and standards. • Works closely and effectively with clinic team and various departments to ensure patients are scheduled appropriately, in the correct timeframe, and have a seamless experience. • Contacts providers and care team regarding urgent issues that need to be addressed in a timely manner. • Creates and maintains documentation • Documents scheduling and/or referral process in Epic for Care Team and providers to view. Required Qualifications • 1 year experience in patient scheduling and registration in a healthcare setting • 2 years of customer service experience Benefit Overview Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: Compensation Disclaimer An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored. EEO Statement EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

Customer Care Representative I - Lenexa, KS Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc. Start date: August 17th Training: Must be able to attend training onsite for 5 weeks in Renner Blvd. Lenexa, KS. Schedule is Monday- Friday, 7:00AM - 4:00PM Central. Work Schedule: Remote, Monday - Friday, 9:30AM - 6:00PM Central. Pay Range: $17.25 - $18.50 per hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: • Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours • Best-in-class well-being programs • Annual, no-cost health assessment program Blueprint for Wellness® • HealthyMINDS mental health program • Vacation and Health/Flex Time • 6 Holidays plus 1 "MyDay" off • FinFit financial coaching and services • 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service • Employee stock purchase plan • Life and disability insurance, plus buy-up option • Flexible Spending Accounts • Annual incentive plans • Matching gifts program • Education assistance through MyQuest for Education • Career advancement opportunities • and so much more! Responsibilities Supports assigned client group(s) performing routine complexity health related customer excellence activities. • Handles routine Outbound and Inbound Full Service calls in a timely manner following set scripts and procedures, as applicable. • Maintains complete customer/patient confidentiality for all health, personal and other customer information. • Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information. • Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service. • Supports all client group(s) based on business needs. Qualifications Required Work Experience: • 1-year related customer service excellence experience. Preferred Work Experience: • Health care and laboratory related experience. • Experience delivering customer service excellence and achieving productivity/accuracy/quality standards. Physical and Mental Requirements: • Consistent exceptional customer service, accuracy and quality focus required. Knowledge: Align to Quest Culture & How We Work: • CUSTOMER FIRST - We serve the needs of our patients and customers first and foremost. • CARE - We show each person they matter. • COLLABORATION - We commit teamwork - inside and outside of Quest. • CONTINUOUS IMPROVEMENT - We challenge ourselves to make each day better than the last. • CURIOUSITY - We ask vital questions in search of richer answers. • FOUNDATIONAL REQUIREMENTS: Good performance & productivity, good attendance, good conduct, good teamwork. Skills: • Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI. • Continuous Improvement: Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital About the Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.