$19/hr
FULLY REMOTE - Helpdesk Technician in Michigan
ProtoCall Services · Slaton, TX
Job description
Job Details Job Location: PCR (ProtoCall Remote) MI – Anywhere, MI 48201Salary Range: $19.00 – $19.00 HourlyThe Helpdesk Technician I (HTI) serves as the first point of contact for employees seeking technical assistance. This role provides frontline technical support, resolves routine hardware, software, and account issues, and appropriately escalates complex incidents to other members of the IT team. The Helpdesk Technician I is responsible for delivering timely, professional customer service while supporting the organization's technology environment. This position reports to the Assistant IT Director.Typical Duties:Process Service Requests to resolution or escalation to other IT team members using Freshservice within required timelines.Record events/problems and their resolution in Freshservice.Document all end‑user communication in Freshservice.Answer queries on basic technical issues and offer advice to solve them.Provide helpdesk and technical support either by phone or remote access.Respond to IT issues – hardware maintenance, software, networking, etc. within required timelines.Assist in troubleshooting for system errors.Assist with the implementation and support of new software and features.Identify and suggest possible improvements on procedures.Support and administer all IT‑related systems and databases.May have inadvertent access to PHI in the course of performing IT support and administration functions.Detailed standards and expectations are listed in the Helpdesk Standards document, provided at time of employment.Performs other duties as requested.This position will require excellent communication and time management skills; the ability to hold several on‑going projects and tasks in varying degrees of priority; awareness of the channels of escalation and when to consult. Work will vary from long‑term projects to quick and effective tasking. The ability to both work independently and in collaboration with others, as well as comfort with ambiguity, will serve this position well.Requirements for the Helpdesk Technician:High school degree or equivalent; bachelor's degree in computer science, information systems, or behavioral health related field preferred.Proven experience as a help desk technician or other customer support role.Tech‑savvy with working knowledge of office automation products, databases and remote control.Good understanding of computer systems, mobile devices and other tech products.Ability to diagnose and resolve basic technical issues.Excellent written and verbal communication skills.Work at Protocall is inherently stressful given the nature of our mission. It is the basic responsibility of each employee to manage their stress in a way that sustains our commitment to the highest level of client care, customer service, professional conduct, and a supportive work environment.Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different.#J-18808-Ljbffr
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Energy Customer Care Agent (Work From Home) Location: New Jersey (Remote), must reside in the state of New Jersey Schedule: Monday-Friday 8:00 am-5:00 pm Pay Rate: $17.66 an hour Position Overview We are seeking detail-oriented and customer-focused Energy Customer Care Agents to join our dedicated energy team. In this work-from-home role, you will support utility customers by delivering exceptional service in a specialized, technical environment. Our team plays a critical role in helping customers and program participants successfully navigate energy efficiency programs. Key Responsibilities • Review and process energy efficiency incentive applications for accuracy and eligibility • Finalize approved energy applications and ensure accurate payment processing • Provide inbound and outbound customer support via phone and online chat • Assist applicants and program participants with program questions and application status • Perform back-office processing support for utility clients and their customers • Maintain a high level of accuracy while managing repetitive data and detailed information Required Skills & Qualifications • Strong attention to detail and ability to focus on repetitive data-driven tasks • Excellent customer service and communication skills (verbal and written) • Ability to work independently in a remote environment • Comfort working in a technical or regulated setting • Basic computer proficiency and ability to navigate multiple systems Preferred Qualifications • Previous customer service, call center, or data processing experience • Experience in utilities, energy efficiency programs, or technical customer support • Familiarity with CRM systems or application processing platforms Work Environment • Fully remote (work from home) • Structured, process-driven role with consistent daily tasks • Supportive team focused on accuracy, service quality, and customer satisfaction Why Join Us? • Make a meaningful impact by supporting energy efficiency initiatives • Stable remote work opportunity • Be part of a knowledgeable and dedicated energy services team Pay Details: $17.66 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.