Customer Associate

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Mayo Clinic Sales Position Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights • Medical: Multiple plan options. • Dental: Delta Dental or reimbursement account for flexible coverage. • Vision: Affordable plan with national network. • Pre-Tax Savings: HSA and FSAs for eligible expenses. • Retirement: Competitive retirement package to secure your future. Responsibilities • Responsible for promoting Mayo Clinic's core values and supporting community-based health care and integrated delivery systems through the sale of Mayo Medical Laboratories (MCL) tests. In alignment with the MCL sales process and the clients they are assigned to work with in collaborative selling. • Accountable for generating new business revenue and co-developing with our clients their specific account and/or test selling and promotional strategies. • In collaboration with the CSR Director, Regional Director of Sales, Regional Managers and their clients, project annual sales growth, market dynamics and economic conditions. Co-develop and implement business plans for territory/accounts with the CSR Director, Regional Director of Sales, Regional Managers and their clients. • Effectively sell and compel buying influences to move testing to Mayo and their clients by differentiating from competing interests. Coordinate appropriate resources, develop presentations and participate in the bid process for new and upsell opportunities. • In collaboration with Product Managers and the CSR Director, Regional Director of Sales, Regional Managers identify specific tests or groups of tests that are differentiated in the market and pursue upsells to targeted clients. With regional manager, negotiate pricing, coordinate contract development and execution and monitor the accurate lock-in of prices. • Field based sales position and an occasional overnight is required/expected • Bachelor's and three years' experience in sales (preferably within the market segment they will be representing (e.g., Neurology), physician/client facing contact or negotiating contracts within a hospital or laboratory setting. • This position requires incumbent to work from an office in their home located with territory of support, relocation is not offered for this position: Downtown Chicago This position is not eligible for visa sponsorship/we will not sponsor or transfer a visa for this role. Also, Mayo Clinic DOES NOT participate in the F1 STEM OPT extension program. 2-year commitment to the position required. Qualifications • Bachelor's and three years' experience in sales (preferably within the market segment they will be representing (e.g., Neurology), physician/client facing contact or negotiating contracts within a hospital or laboratory setting. • This position requires incumbent to work from an office in their home located with territory of support: This position is not eligible for visa sponsorship; Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program. This position requires a 2-year commitment to the role • Master's in business, medical technology, or sciences preferred. Must have excellent human relations, management, and communications skills. • Must be accountable, adaptable, flexible, creative, dependable, responsible, and able to perform well within multifunctional environments, and be customer focused. • Ability to manage several projects or tasks simultaneously and to exercise appropriate judgment when prioritizing projects. Decision-making and problem-solving ability, adherence to Mayo Clinic and MCS policies and procedures. • Ability to function and work in a diverse work environment while selling MCS Services and providing direction to clients in a concise, sensitive, informative, and professional manner. Keeping a positive and courteous tone, particularly in adversarial discussions. Keeping abreast of regulatory issues, reimbursement issues, and service requirements. License or Certification: • Valid driver's license and a good driving record are required, along with the ability to travel extensively on all forms of major public transportation. • FACHE certification preferred. Candidate must live within the listed territory to be considered for this position. Exemption Status Exempt Compensation Detail Education, experience and tenure may be considered along with internal equity when job offers are extended.; $155,600 - $192,416 / annually Benefits Eligible Yes Schedule Full Time Hours/Pay Period 80 Schedule Details This opportunity requires extensive travel and hours outside of normal business hours. This position requires the incumbent to live within the territory: Downtown Chicago Weekend Schedule This opportunity requires extensive travel and hours outside of normal business hours. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Mayo Clinic Job Opportunity Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights • Medical: Multiple plan options. • Dental: Delta Dental or reimbursement account for flexible coverage. • Vision: Affordable plan with national network. • Pre-Tax Savings: HSA and FSAs for eligible expenses. • Retirement: Competitive retirement package to secure your future. Responsibilities • Responsible for promoting Mayo Clinic's core values and supporting community-based health care and integrated delivery systems through the sale of Mayo Medical Laboratories (MCL) tests. In alignment with the MCL sales process and the clients they are assigned to work with in collaborative selling. • Accountable for generating new business revenue and co-developing with our clients their specific account and/or test selling and promotional strategies. • In collaboration with the CSR Director, Regional Director of Sales, Regional Managers and their clients, project annual sales growth, market dynamics and economic conditions. Co-develop and implement business plans for territory/accounts with the CSR Director, Regional Director of Sales, Regional Managers and their clients. • Effectively sell and compel buying influences to move testing to Mayo and their clients by differentiating from competing interests. Coordinate appropriate resources, develop presentations and participate in the bid process for new and upsell opportunities. • In collaboration with Product Managers and the CSR Director, Regional Director of Sales, Regional Managers identify specific tests or groups of tests that are differentiated in the market and pursue upsells to targeted clients. With regional manager, negotiate pricing, coordinate contract development and execution and monitor the accurate lock-in of prices. • Field based sales position and an occasional overnight is required/expected • Bachelor's and three years' experience in sales (preferably within the market segment they will be representing (e.g., Neurology), physician/client facing contact or negotiating contracts within a hospital or laboratory setting. • This position requires incumbent to work from an office in their home located with territory of support, relocation is not offered for this position: Eastern Pennsylvania. This position is not eligible for visa sponsorship/we will not transfer or sponsor a visa for this role. Also, Mayo Clinic DOES NOT participate in the F1 STEM OPT extension program. 2-year commitment to the role is required. Qualifications • Bachelor's and three years' experience in sales (preferably within the market segment they will be representing (e.g., Neurology), physician/client facing contact or negotiating contracts within a hospital or laboratory setting. • This position requires incumbent to work from an office in their home located with territory of support, relocation is not offered for this position: Eastern Pennsylvania. This position is not eligible for visa sponsorship; Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program. This position requires a 2-year commitment to the role. • Master's in business, medical technology, or sciences preferred. Must have excellent human relations, management, and communications skills. • Must be accountable, adaptable, flexible, creative, dependable, responsible, and able to perform well within multifunctional environments, and be customer focused. • Ability to manage several projects or tasks simultaneously and to exercise appropriate judgment when prioritizing projects. Decision-making and problem-solving ability, adherence to Mayo Clinic and MCS policies and procedures. • Ability to function and work in a diverse work environment while selling MCS Services and providing direction to clients in a concise, sensitive, informative, and professional manner. Keeping a positive and courteous tone, particularly in adversarial discussions. Keeping abreast of regulatory issues, reimbursement issues, and service requirements. License or Certification: • Valid driver's license with a good driving record is required, along with the ability to travel extensively on all major forms of public transportation. • FACHE certification preferred.