Customer Service Rep - Remote Data Entry Clerk

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Virtual Medical Assistant Salvo Health is looking for experienced Medical Assistants to join the team! We are searching for MA's that are experienced in working remotely and making outbound calls to patients. We are seeking a highly organized and detail-oriented Virtual Medical Assistant to provide administrative support to our care team. This position is ideal for a self-motivated individual with strong communication skills and the ability to efficiently manage tasks in a remote work environment. The Virtual Medical Assistant will be responsible for making out-bound calls to patients to conduct intake meetings, will manage documentation in electronic health records (EHRs) including orders and monthly notes, triaging patient messages, and scheduling patient appointments, all while maintaining a high level of confidentiality and professionalism. Our ideal candidate is someone who enjoys the challenges of an early-stage start up, is eager to learn, process oriented, and has a patient-first mindset. What You Will Do • Conduct outbound calls to patients to complete patient intake calls • Manage patient scheduling, appointments, and follow-ups • Handle medical records, data entry, and documentation in EHR systems • Monitor, triage, and respond to incoming member messages • Ensure all patient records are accurately entered into the EHR system and update them as needed • Ensure compliance with HIPAA regulations and maintain patient confidentiality • Provide general administrative support to care team and patients • Manage patient tasks to ensure timely documentation and communication for all patients Qualifications • Proven experience as a medical assistant, virtual medical assistant, or administrative support role in a healthcare setting • Experience working with GI conditions preferred • Experience working in a remote setting • Experience making out-bound calls to patients • Strong familiarity with electronic health records (EHR) systems (e.g., Epic, eCW, gGastro) • Experience in message triaging, charting, or medical documentation • Excellent communication and interpersonal skills, both written and verbal • Strong organizational and time management abilities • Ability to work independently and handle multiple tasks efficiently • Familiarity with telemedicine platforms is a plus. $18 - $22 an hour Salvo is a new approach to help millions of Americans facing chronic health conditions, centered on chronic gut health and metabolic conditions from IBS to obesity. Our patients are assigned a "whole patient" care team and have seven day a week access to app-based care, using Remote Patient Monitoring ("RPM") to bill under the patient's insurance. This is a major step forward to go beyond episodic appointments to continuous care at home, and deliver interdisciplinary wraparound care in partnership with the patient's existing local doctor. Salvo is backed by leading health care investors from innovators like Livongo, Ro, Ginger, Forward, Brightline, Tia, and others. Salvo care draws on expertise from Board-certified specialty physicians, registered dietitians, nurses, psychologists, and therapists who have developed our evidence-based protocols, for a personalized, multi-month journey to better health. Salvo is the first to bring a scalable and tech-enabled, more integrative approach to these chronic conditions, going beyond treating only the symptoms in order to identify and address the root causes of chronic illness. Salvo offers a competitive salary and health benefits, a remote work environment, flexible time-off, a larger sense of mission, and professional development and entrepreneurial opportunities. Working alongside a bunch of super talented and friendly people, in a culture that likes to drive constant innovation, and marked by relentless curiosity and a sense of empathy. Salvo is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

United States Suitability/Public Trust Fully remote Information Technology Overview GovCIO is currently hiring for an Operations Research Analyst / DataLead to support program management, data analytics, and reporting activities at Department of Homeland Security (DHS) Immigration and Customs Enforcement (ICE). This role will be responsible for providing lead support to a team of analysts to provide mission specific knowledge, execute government taskings, status reports, data calls, analytics and dashboard development, customer relationship management and various other programmatic needs. This will be a fully remote position. Responsibilities • Facilitate the needs, issues, and challenges faced by the clients; perform gap analysis and recommend solutions. • Lead support to cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. • Ability to align data with data analytic tools such as Power BI, Tableau, and Qlik Dashboards. • Provide trade-off analyses on technical solutions to determine the best tools and methodologies to solve complex data requests. • Create project deliverables, including artifacts to ensure adherence to team compliance and quality standards. • Use source data to assess the effectiveness of projects and business processes. • Develop, gather and disseminate information and documentation among both business and technical customers in support of the Project Managers. • Work with all team members to analyze changes in requirements and recommend the most expedient solutions in a timely manner. • Leverage advanced writing skills to translate complicated issues from multiple information sources into a clear point of view to create a compelling, concise, and well-written narrative. • Leverage excellent presentation development skills to prepare meeting agendas and synthesize complex information into succinct visualizations using tools such as PowerPoint. Qualifications Required Skills and Experience • Bachelor's with 8 years (or commensurate experience) in dynamic customer delivery environments (2 years of experience may be removed for a masters degree) • 2+ years of experience in data exploration, data cleaning, visualization, and overall data analytics Clearance Required : Ability to attain and maintain DHS clearance (US citizenship required) Preferred Skills and Experience: • Experience in distributed data and computing tools including Databricks • Experience with data modeling, mapping data flows and data design. • Excellent data analytic and communication skills. • Strong analytical, problem-solving, and organizational abilities. • Ability to work independently in an extremely fast-paced environment. • Be flexible to change direction on a moment's notice while also tracking/executing tasks in progress. • Ability to think "outside of the box" while communicating or dealing with a variety of situations. Posted Salary Range USD $120,000.00 - USD $130,000.00 /Yr. Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here's what you can expect: • During the Interview Process • Virtual video interview conducted via video with the hiring manager and/or team • Camera must be on • A valid photo ID must be presented during each interview • During the Hiring Process • Enhanced Biometrics ID verification screening • Background check, to include: • Criminal history (past 7 years) • Verification of your highest level of education • Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: • Employee Assistance Program (EAP) • Corporate Discounts • Learning & Development platform, to include certification preparation content • Training, Education and Certification Assistance* • Referral Bonus Program • Internal Mobility Program • Pet Insurance • Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.