$16–$29/hr
Customer Care | , |
UnitedHealthcare At Home · Slaton, TX
Job description
Job Title This position is National Remote. You'll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction anddrive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 5:30 pm CST. It may be necessary, given the business need, to work occasional overtime. We offer on-the-job training. The hours of training will be aligned with your schedule. Primary Responsibilities • Answer 60 - 90 incoming phone calls per day and identify the type of assistance needed • Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems • Research complex issues across multiple databases and work with support resources to resolve caller issues and / or partner with others to resolve escalated issues You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications • High School Diploma / GED OR equivalent work experience • Must be 18 years of age OR older • Customer service experience analyzing and solving customer problems OR experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties • Ability in customer service problem resolution and relationship building • Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications • Ability to work Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 5:30 pm CST. It may be necessary, given the business need, to work occasional overtime Telecommuting Requirements • Ability to keep all company sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information privacy. • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills • Ability to multi-task including ability to understand multiple products and multiple levels of benefits within each product • Ability to demonstrate compassion in support of patient satisfaction *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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Product Training Specialist
Carrier · Slaton, TX
About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier. At Automated Logic, we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets. Carrier i-Vu® BAS is well known throughout the industry and the world as a best-in-class product. The i-Vu® Building Automation System (BAS) provides a 360° view of your building's entire operation. It's everything you need to maintain a healthy, comfortable environment for occupants, while optimizing energy usage, and resolving problems faster. About this role As a Product Training Specialist, you will be responsible for providing training and support to develop and grow Carrier distribution throughout North America. This position will require travel (1-2 weeks a month) to Carrier Distributors to educate their employees and customers on the design, installation, and maintenance of the i-Vu® solutions we offer. There will also be training that is conducted at the Training Center in Kennesaw, GA for the Carrier channel. The ideal candidate will be located in Kennesaw, GA ,but this position can be located anywhere in the United States. Key Responsibilities • Perform training for various levels of users, installers, and engineers of Carrier's i-Vu® control system, hardware, and software. • Create an open learning atmosphere for students of all HVAC, DDC, and energy management levels • Comprehend and develop task-based exercises around highly technical content Basic Qualifications • High School or GED • 3+ years of experience in presenting, educating, or training in a technical industry or 3+ year's of experience with Carrier i-Vu, Automated Logic WebCTRL, or other control systems, • 1 week travel per month within the United States • Valid Driver License Preferred Qualifications • Training experience in HVAC, Building Automation Systems, or DDC (Direct Digital Controls) field • Understand the equipment used in a control system i.e., Hardware, Networks and Software and comfortable with technical subject matter • Understand mechanical, electrical, and lighting systems that commercial controls would interact with • Demonstrated experience in hosting complex learning solutions • English written and verbal communication skills • Spanish or French will be an advantage • Professionalism and credibility • Problem-solving and business acumen skills • Consulting capability with solid interpersonal, presentation and facilitation skills • Coaching and mentoring others and challenge/influence peers and customers • Understand instructional design theories, methodologies and best practices; i.e., interactive teaching methods and speak proficiently to an audience • Proficiency in Microsoft Office (Word, PowerPoint, Excel, SharePoint) • Project management skills and deadline orientated • Utilize Learning Management Systems (LMS) for eLearning distribution • Carrier i-Vu® or Automated Logic WebCTRL® product specific knowledge and application knowledge • Ability to take lessons and show a "real world" correlation to the task and be hands-on Pay Range The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. Other Compensation This position may be entitled to short-term cash incentives, subject to plan requirements. Benefits Employees are eligible for benefits, including: • Health Care Benefits: Medical, Dental, Vision; Wellness incentives • Retirement Benefits • Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation • Disability: Short-term and long-term disability • Life Insurance and Accidental Death and Dismemberment • Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account • Tuition Assistance To learn more about our benefits offering, please click here Work with us | Carrier CorporateThe specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements. Carrier EEO Statement and Accommodations Process Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws. Application Deadline Applications will be accepted for at least 3 days from Job Posting Date: 25 June 2026 Job Applicant's Privacy Notice Please click on the link to review the Job Applicant Privacy Notice. Use of AI Technology-enabled tools may support parts of the recruitment process, with oversight by people.