$14/hr
Customer Service Mon-Fri
Five Star Solutions · Slaton, TX
Job description
Music lovers keep reading! We're hiring customer service agents to support J.W. Pepper, the largest US sheet music and accessory retailer. You will help bands, choirs, and orchestras build upcoming concerts in schools, churches, and community groups. Join us and help keep our communities filled with song as you support customers who appreciate a helpful attitude and enthusiasm for music. You will support them on the phone and through email and chat. This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY Qualifications • 1 year of previous call center or office background experience required • 1 year of customer service or customer support experience • A high school diploma or GED is preferred • Technical savvy (able to toggle between multiple browsers & systems using dual monitors) • Previous experience using Outlook, Word & Excel preferred • Knowledge of CRM systems a plus • Previous remote work from home experience a plus • Quick learner and able to work independently • Strong phone and verbal communication skills along with active listening • Must be at least 18 years of age • A background check and drug screen applicable with state and federal laws is required • Must be able to speak, read, write and understand English Responsibilities • In this role, you'll take the lead in addressing customer questions and concerns on all products and services through communication channels such as phone, email and chat • Manage large amounts of inbound calls in a timely manner • Able to work without a script and maintain call control • Identify customers' needs, clarify information, research and provide solutions and/or alternatives • Access company and client resources provided to accurately handle the call • Identify upsell/cross-sell opportunities • Actively participate in efforts to support customer satisfaction and maintain quality • Skillfully change from one task to another without loss of efficiency or composure • Ability to multi-task using multiple system pending the clients working environment • Successfully complete all training sessions • Effectively communicate with patience and understanding to build rapport • Remain positive and professional in all customer interactions • Be available at your desk, maintaining punctuality and attendance at all scheduled times • Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas • Flexibility to cross train as requested • Maintain the utmost confidentiality and security as it pertains to Five Star Solutions policies • Perform other duties as assigned* Required Skills/Abilities • Strong phone and verbal communication skills along with active listening through multiple channels • Customer focus and adaptability to different personality types • Maintaining composure in challenging and complex situations • Ability to use technology effectively and productively independently • Regularly required to sit • Regularly required to use hands to feel, handle and control objects • Occasionally required to reach, stoop, kneel, or crouch • Occasionally required to lift and/or carry loads of up to 30 lbs • All standard vision abilities are required • All standard hearing abilities are required Equipment Provided Option • Equipment will be shipped to you. • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment $14 - $14 an hour • Starting pay - $14/hr plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance • Shifts between 9:00am-6:00pm (EST) ; Work Days - M-F • Paid Training - typically 3 weeks in length from 9:00am-6:00pm Mon-Fri (EST) • Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
More jobs in Slaton, TX
Dedicated CDL-A Truck Drivers CDL-A Dedicated runs offer high earnings, weekly home time, unique benefits, and more! It's an exciting time for CDL-A truck drivers to join USA Truck's Dedicated division because we offer high earning potential and weekly home time plus unique benefits when you join the USA Truck team. Learn more and apply today! Why choose USA Truck CDL-A dedicated truck driver jobs? • Earn up to $114,000 per year • Earn up to $2,190 per week • 1st year earnings $80,000 - $90,000 average • Dedicated account; weekly home time • 5.5-day work schedule Benefits • Paid time off (PTO) • Paid orientation • 7 paid holiday opportunities annually • Comprehensive healthcare coverage including Medical, Dental, and Vision • Company-paid Life and AD&D insurance • Access to a wide range of voluntary benefits • CDL Defender, Family Defender, and Identity Defender coverage options • 401(k) retirement plan • HSA and FSA benefit options • Rider and pet policy • Parking reimbursement program Bonus Opportunities • Long Haul Tenure Reward • Quarterly bonus - earn an additional $0.05 CPM every quarter! • Earn up to $3,000 in driver referral bonuses for qualified referrals Equipment & Technology • Late-model trucks equipped with 1500-1800 watt inverters and 100% automatic transmissions • Advanced in-cab technology including electronic logging and GPS navigation systems CDL-A Dedicated Truck Driver Job Requirements: • Must be at least 21 years of age • 6+ months CDL A driving experience required • No DUI, DWI, or moving violations involving drugs or alcohol in the last 3 years • Stable work history • Valid CDL-A and Medical Card A more positive driver experience starts at USA Truck. Fill out our short form today! Call 844-579-0850 or Apply Online!
Job Title: Customer Service Travel Representative | Work From Home About Us: We are a trusted travel planning company specializing in unforgettable vacations, cruises, all-inclusive resorts, and group travel experiences. We pride ourselves on delivering exceptional client service and creating seamless, memorable trips tailored to every traveler's dreams. Position Overview: We are looking for enthusiastic, detail-oriented individuals to join our team as Customer Service Travel Representatives. This remote role is perfect for those who love travel, enjoy helping others, and excel at providing excellent customer care. You'll assist clients with planning and booking travel arrangements while ensuring outstanding service and personalized attention. Training and support are provided to help you succeed in this rewarding role. Key Responsibilities: Engage with clients to understand their travel needs, preferences, and budgets Research travel options, including accommodations, cruises, tours, and packages Prepare and present customized travel proposals and itineraries Manage travel reservations and ensure accuracy of booking details Provide timely, professional communication and follow-up with clients Stay current on travel trends, destinations, and preferred supplier offerings Participate in virtual team meetings and training sessions Requirements: Strong interest in travel and delivering exceptional customer service Excellent communication, interpersonal, and problem-solving skills Self-motivated, organized, and capable of working independently Comfortable with using online tools and technology for research and booking Reliable internet connection and basic computer proficiency Previous experience in customer service, hospitality, or sales is a plus but not required What We Offer: Flexible, remote work environment Full training and access to industry tools and resources Supportive team culture and ongoing mentorship Income-earning possibilities based on performance Exclusive travel discounts and perks through industry partners Opportunities for personal and professional growth $40,000 - $70,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Service Center Associate
Eteam · Slaton, TX
Job Title: Service Center Associate Location: Seven Hills, OH REMOTE Duration: 9 months Duties: CANDIDATES WILL WORK REMOTE, PREFERRED CENTRAL OR EASTERN TIME ZONE. Training Schedule Starting Monday August 17th, 2026 Monday through Friday 8am-5pm EASTERN 2-week training After Training Hours of Operation: 10am-8pm EST, 7 days a week Rep will work 5 days (1 day will be a weekend day) 8 hour shifts including a 30 minute lunch. Possible Schedules: 10:00am-6:30pm EST 10:30am-7:00pm EST 11:00am-7:30pm EST 11:30am-8:00pm EST Weekends are required - has one weekend day off, one day off during the week Equipment will be provided (desktop, monitors, keyboard, mouse, headset) but they may need to use a personal device to attend at the start of training. This will depend on arrival of equipment. Must have broadband internet service. Must be able to have client computer, telephone and VPN devices plug directly into the router within their home. Must not work over WIFI connection in their home regardless of upload or download speed. Pre Screening Questions Have you ever worked in a call center before? What experience do you have working from home? How comfortable are you using the elements of Microsoft office and using multiple systems at once? If yes, can you give an example from your past experience? What do you like/dislike about your current work environment? Are you able to work a weekend day Have you worked with client before? Provide name of manager, duration, reason behind leaving? QUALIFICATIONS Education & Licensing High school diploma or GED required. Experience One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred. Skills & Knowledge Excellent oral and written communication PC literate, including Microsoft Office products Good customer service skills Strong organizational skills Good interpersonal skills Ability to work in a team environment Ability to meet or exceed Performance Competencies PRIMARY PURPOSE: To expedite the Customer Service claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions. ESSENTIAL FUNCTIONS and RESPONSIBILITIES Assigns new claims to the appropriate claims handler. Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the claims management system. Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status. Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process. Participates in and maintains a quality service culture within the Customer Service Team. Attendance during scheduled work hours is required. ADDITIONAL FUNCTIONS and RESPONSIBILITIES Performs other duties as assigned. Supports the organization's quality program(s).
Process Lead-Warehousing
TireHub, LLC · Slaton, TX
Process Lead – Warehousing The Process Lead plays an integral role in streamlining and enhancing the efficiency of business operations. This position involves overseeing the development, implementation, and adherence to processes that improve workflow and reduce operational bottlenecks. By closely monitoring performance metrics and collaborating with various departments, the Process Lead ensures that the organization's standards are met and that continuous improvement strategies are in place. The Process Lead expertise in process management enables them to identify areas for improvement, recommend solutions, and facilitate the adoption of best practices across the organization, ultimately supporting the achievement of business objectives with a focus on efficiency, quality and safety. The individual must exhibit the following core TireHub commitments: · Approachable - If a company could smile, we would. Instead, we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships. · Adventurous - What TireHub is set up to do is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique. · Relentless - We tackle our work with energy. We deliver on our commitments with enthusiasm. And we don't give up until we get to the end. · Speedy - Speed is the currency in the tire industry. When we commit to a job, we get the job done – and we do it fast. Role Specifics: • Oversees the development and implementation of new processes to enhance productivity and efficiency within the organization. • Analyzes existing workflows and identify areas for improvement, recommending changes to minimize bottlenecks and streamline operations. • Facilitates cross-functional team meetings to ensure alignment on process improvement initiatives and gather input from various stakeholders. • Documents all process changes and updates, creating comprehensive manuals and guidelines for staff training and reference. • Implements quality control measures to ensure that all processes meet the required standards and comply with industry regulations. • Monitors the performance of implemented processes, using metrics and KPIs to assess their effectiveness and make adjustments as necessary. • Coordinates with the IT department to ensure that technological tools and systems are aligned with process requirements, optimizing software and hardware to support workflow enhancements. • Leads the transition management for process changes, ensuring that all staff are adequately trained on new procedures and that changes are smoothly integrated into daily operations. • Stays up to date on industry trends and best practices. Competencies: • Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on safety and continuous improvement. • Manages Ambiguity: Operating effectively, even when things are not certain, or the way forward is not clear. • Drives Results: Consistently achieving results, even under tough circumstances. • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives • Optimizes Work Processes: Knows the most effective and efficient processes to get things done. Focuses on continuous improvement ensuring safe work practices are followed. Experience: · 5+ years of applicable work experiences with a heavy focus on warehouse operations and warehouse management systems · Experience leading diverse project teams with a proven track record. · Experience with KPI management • Experience with Process improvement and an understanding of lean methodologies. · BS/BA in Industrial Engineering, Process Management, Logistics, Business administration or related field preferred Knowledge, Skills, and Abilities: • Strong leadership and team-building skills • Demonstrated people skills including influencing skills, listening and the ability to communicate effectively to diverse groups. • Lead, motivate, influence and support RDC team within a time-sensitive and demanding environment. • Strong planning and organizational skills, including the ability to coordinate a variety of different projects and individuals and to adapt to unforeseen and unexpected requests or changes in priorities required • Ability to collaborate with business leaders and peers across the organization to anticipate, identify, recommend, and implement creative operational and customer service solutions. • Proven track record of process improvement and operational excellence • Excellent communication, problem-solving, and decision-making skills • Highly analytical with a keen eye for detail Location: This position is remote. Candidates must reside on the Western side of the United States. Salary Range: $105,000 to $110,000 TireHub will consider the employment of all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. TireHub maintains a drug-free workplace in accordance with state and federal law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.