Call Center Representative - Remote
Trinity Health · Slaton, TX
Job description
Employment Type: Part timeShift: Description: Call Center Representative I - Medical Group - Remote Part time M-F 8:00am-2:00pm If you are looking for a high-volumeCall Center position, this could be your opportunity. Here at St. Peter's Health Partner's, we care for more people in more places. Call Center experience highly preferred. Medical Office experience highly preferred. Position Highlights: Quality of Life: Where career opportunities and quality of life converge Advancement: Strong orientation program, generous tuition allowance and career development Work/Life: Office Hours, Monday - Friday What you will do: Serves as a first point of contact for customers by phone, as well as a liaison between external customers and medical staff. Answers incoming calls, assesses the urgency of the call, appropriately triages and directs all calls according to established procedures to ensure optimal quality patient care. Schedules patient appointments, communicates and coordinates scheduling with clinical personnel to optimize patient care and efficiency. Provides a high level of customer service to all internal and external customers. ESSENTIAL JOB FUNCTIONS: 1. Answers incoming calls, assesses the urgency of the call, appropriately triages and directs all calls according to established procedures to ensure optimal patient care; schedules appointments by protocol, communicates and coordinates scheduling with clinical personnel to optimize patient care and efficiency. 2. Obtains necessary patient registration information, verifies patient insurance eligibility, prepares charts for visits in accordance with SPHPMA protocols and notifies clinical staff of patient's arrival, if applicable. 3. Answers telephone in accordance with SPHPMA telephone etiquette guidelines, taking and relaying messages in a timely manner. 4. Schedules and confirms patient appointments; obtains appropriate information, enters preliminary account data into computer and confirms appointments based on office protocols. 5. May collect payment(s) and ensures timely and accurate posting of payment. 6. Records messages for physician and staff accurately, with complete information required, and ensures that it is routed appropriately through Trinity Health SPHPMA Medical Group EMR system. 7. Assists patients with MyChart-related questions. Keeps current on updates, changes and FAQ's. 8. Accurately documents into SPHPMA systems. 9. Maintains familiarity with physician office, Billing Department and all extended care location basic services and hours of operation to respond to customer requests accurately and promptly. 10. Assists patients and facilities with questions related to referrals, authorizations and requisitions per established protocols. 11. Accurately completes patient forms. ESSENTIAL QUALIFICATIONS: EDUCATION: High School Diploma or GED required. Course work in insurance/billing, medical practice education or seminars are all preferred. MINIMUM EXPERIENCE: Previous experience in a combination of patient services, medical reception, call/customer Call Center (medical environment) or other customer service environment. Pay Range: $18.50-23.90 Pay is based on experience. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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Medical Assistant II - Remote Patient Monitoring (On-Site)
MaineGeneral Health · Slaton, TX
Medical Assistant II Remote Patient Monitoring (On-Site) Under the supervision of medical staff, supports patient care through remote monitoring services, equipment management, and administrative support. Position: Medical Assistant II Remote Patient Monitoring (On-Site) Location: Ballard Center, Augusta, ME Schedule: 40 hours | Full-time Shift: Days Clinical Responsibilities • Gather and document patient data received through remote patient monitoring programs. • Monitor incoming patient information and ensure accurate and timely documentation in the medical record. • Assist patients with remote monitoring equipment setup and usage. • Troubleshoot remote patient monitoring devices and resolve basic technical issues. • Communicate patient concerns or abnormal findings to the appropriate clinical team members. Administrative & Support Duties • Maintain remote patient monitoring equipment and medical supplies, including stocking, cleaning, troubleshooting, and reordering as needed. • Perform a variety of administrative and clerical duties, including scheduling, patient registration, reception, filing, data entry, and prior authorization support. • Ensure accurate documentation and completion of required records and reports. • Support departmental workflows to promote efficient patient care and operations. • Operate a motor vehicle to conduct MaineGeneral Health business when required. What We're Looking For • Graduate of an accredited Medical Assistant program or equivalent combination of education and experience. • Current Medical Assistant certification preferred, or ability to obtain within an established timeframe. • Strong organizational, communication, and customer service skills. • Comfortable working with technology and troubleshooting patient monitoring equipment. • Ability to manage multiple priorities while maintaining attention to detail. • Proficiency with electronic medical records and standard office software. • Valid driver's license and acceptable driving record, if required for job duties. Why This Role Stands Out • Be part of an innovative care model that helps patients stay connected to their healthcare team from the comfort of their own home. • Combine direct patient support, technology, and administrative coordination in a dynamic role. • Make a meaningful impact on patient outcomes by supporting proactive monitoring and intervention. • Join a collaborative team dedicated to improving access, convenience, and quality of care. Why MaineGeneral? At MaineGeneral Health, we're committed to enhancing the health of our communities while supporting the growth and well-being of our team members. Scheduled Weekly Hours: 40 Scheduled Work Shift: Day (United States of America) Job Exempt: No Benefits: Supporting all aspects of our employees' wellness physical, emotional and financial is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future. Physical Wellness: • We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs. • Employees have access to industry-leading leave for new parents. • A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves. Emotional Wellness: When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household. Financial Wellness: • Access the wages you've already earned before payday with Payactiv, giving you greater flexibility over your finances. • Tuition Reimbursement is available to all employees to further develop skills and career. • We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan. • Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident. • We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time. Career Mobility: Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource they're how we grow our business and care for our community. Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440.
Remote Medical Support Assistant (Medical Receptionist)
Ansible Government Solutions · Slaton, TX
Remote Medical Support Assistant Ansible Government Solutions, LLC (Ansible) is currently recruiting remote medical support assistants (medical receptionist) to support the Sheridan VA Medical Center located at 1898 Fort Road, Sheridan, WY 82801. This is a remote position; however, candidates must be willing and able to work onsite if required. Working hours are Mon-Fri, 7am-6pm (8-hour shifts within this window). If you accept employment with Ansible, you must also acknowledge that any assigned schedule is subject to change at the direction of either Ansible or its customers. Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers' success as if it is their own. Responsibilities • Scheduling appointments • Coordinating veteran care with community providers. • Communicating with internal providers regarding VA community care processes. • Validating and updating patient demographic information. • Processing health records into CPRS and VISTA systems. • Managing community care consults via HSRM and PPMS. • Handling phone calls and inquiries professionally. • Using Microsoft Office tools and VA systems daily. • Performing pre- and post-appointment tasks. • Supporting patient aligned care teams. • Monitoring and reporting VetLink kiosk performance. • Ensuring compliance with HIPAA, VA privacy, and security standards. • Participating in team huddles and maintaining workflow efficiency. • Completing mandatory and remedial training. • Maintaining infection control compliance (e.g., TB testing, immunizations). • Responding to security incidents and cooperating with investigations. • Managing records per VA and federal guidelines. Qualifications • Citizen of the United States of America. • High school diploma or GED. • Must live within 50 miles of the facility • Ability to speak clearly, hear and write English. • Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 50 wpm with minimum errors. • No health restrictions affecting job performance. • Basic medical terminology • Minimum 6 months of customer service experience. • No sponsorship available All candidates must be able to: • Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift • Lift up to 50 lbs from floor to waist • Lift up to 20 lbs • Carry up to 40 lbs a reasonable distance • Push/pull with 30 lbs of force All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.