Customer Service Associate I

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Gameday Monitor, MLB MLB is currently seeking part-time seasonal Gameday Monitors for the upcoming 2026 Major League Baseball season to provide quality assurance for live video and audio streams on MLB.TV. Ideal candidates will be available to work a minimum of 25 hours per week and mustpossess MLB's core competencies in areas such as collaboration, communication, critical thinking and relationship management. Please note, Gameday Monitors will work remotely and must have a keen attention to detail, strong writing skills and will need to be actively engaged with their teammates during each shift. Responsibilities • Monitor assigned home and away broadcast feeds in accordance to the daily gameday schedule. These feeds include but are not limited to pre and post game shows, audio streams and regional broadcasts for each designated game • Adhere to quality control guidelines and procedures without frequent supervision • Communicate gameday related issues immediately to the appropriate teams • Provide detailed reports that recap any issues that occurred during the game. Requirements • A flexible schedule tied to the Major League Baseball season with availability on nights, weekends, and holidays is a must • A minimum of 25 hours per week is required for this position, no exceptions • Reliable WiFi, stable hardwire and home broadband network connection is essential • Ownership of at least 3 streaming devices such as a smart television, tablet, computer (PC and/or Mac), Apple or Android phone, Xbox, Playstation 5, Chromecast, etc. is preferred • Excellent communication skills to relay any issues or troubleshooting concerns to the appropriate channels is required • Ideal candidates are comfortable working in highly visible positions Desired • Familiar with MLB.com, MiLB.TV, MLB.TV, MLB At Bat and other streaming services • Experienced with providing quality assurance in digital media roles • Avid baseball viewers with a strong knowledge of the game are encouraged to apply • Prior sports industry experience is a plus Pay Rate: $18.00 per hour The actual offer will carefully consider a wide range of factors, including your work experience, education, skills, and any other factors MLB considers relevant to the hiring decision. Why MLB? Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada. Employees love working at MLB because of the culture of growth, teamwork, and professionalism. Employees who are most successful at MLB take initiative, know how to identify problems and provide solutions, and always put the Team first. For those ready to step up to the plate and join the major leagues, MLB takes the same approach as teams do with their players: empowering our "workforce athletes" to be at their best by engineering experiences that put employees in the best position to succeed. Major League Baseball is looking for candidates who are passionate about growing America's pastime to best serve its fans for decades to come.

Job Summary Every day, people connect with the Pikes Peak Workforce Center at a crossroads — job seekers rebuilding after a layoff, veterans transitioning to civilian careers, first-time workers taking their shot. Serving El Paso and Teller Counties, we turn those turning points into launch points, and as our Workforce Coordinator, you'll be the voice that guides them — leading pre-scheduled phone appointments through the state unemployment office, walking clients through the requirements that keep their benefits active, and making sure every customer is met with respect, momentum, and real solutions. Our philosophy is simple: meet people where they are, not where we think they should be. This is phone-forward, calendar-driven work for someone who builds rapport in the first minute of a call and types accurate notes while they talk. You'll manage a full daily schedule of structured appointments, send clear email instructions, upload documents to MyUI+ to keep clients' unemployment claims on track, and coach customers on modern job search tools (AI experience is a plus!) — all while keeping the operational engine running with precise data, reporting, and compliance work behind the scenes. If you deliver exceptional customer service on the phones, embrace new technology, and thrive in a dynamic team environment, we want to meet you. Apply today! Hiring Range: $55,000.00 - $60,870.00 annually This position has an anticipated work schedule of Monday – Friday, 7:45am – 4:45pm, subject to change. Telework eligibility may be considered upon successful completion of a 6-month introductory period and will be limited to one day per week. Please be advised this position may close without advance notice, should we receive a sufficient number of qualified applications. Essential Duties/Responsibilities • Answers phones, and greets customers, including job seekers, businesses, board members, elected officials, and visitors: provides excellent customer service with the philosophy of meeting people where they are and not where we think they should be. • Responds to phone, e-mail, texts, and in-person requests for information from internal and external customers and outside agencies. • Maintains complex electronic filing systems and databases with responsibility for the integrity of data collected and entered into the appropriate system to ensure compliance with U.S. Department of Labor and Colorado Department of Labor and Employment rules and regulations. • Complete U.S. Department of Labor or Colorado Department of Labor and Employment grant-specific duties and assignments. May also complete other discretionary grant related activities. • Updates and maintains resource material for internal and external customers and outside agencies. • Composes and writes general correspondence, letters, and memos. Materials may be technical, complex, and confidential in nature. • Performs specialized functions for internal and external departments, community-based organizations, and groups and / or boards, which may be of a complex, technical, or sensitive nature. • Demonstrates the ability to help customers with the latest technology in job searching, resume building, transferable skills matching, labor marketing education, and more to assist with a quality job. • Provides exceptional customer service and technical support in a computer lab customer-driven environment. • Promote the benefits and opportunities available through PPWFC and the available grants and services. • Provides referrals as needed to other PPWFC resources, funding, and appropriate services. • Educate customers and businesses on job development, training, and post-employment services provided by PPWFC. • Identifies required resources and develops an effective customer-focused work plan, conferring with other PPWFC staff members and community-based organizations as appropriate. Serves as administrative or technical support under specific department and/or board-related activity. • Prepares statistical reports from various database systems. Compiles data and documentation for reporting. • Performs monitoring activities, ensuring that federal, state, and local regulations and laws are followed; monitor processes and resolve any problems should they arise. • Coordinates with external and internal businesses, educational institutions, and community-based organizations. • Performs other duties as required. Supervision Exercised: This classification does not have supervisory authority and requires no supervision or direction of others. Supervision Received: Receives intermittent supervision. This classification normally performs the job by following established standard operating procedures and/or policies. Regular direction, guidance, and coaching from supervisor is expected. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically. Qualifications Knowledge, Skills & Abilities • Knowledge of and the ability to use artificial intelligence preferred. • A flexible team player with the ability to work successfully in a changing environment. • Interpersonal skills: Awareness of others' reactions, empathy, and understanding. Handle sensitive and confidential situations and information from individuals with all backgrounds, life experiences, ages, ethics, disabilities, and more. • Ability to communicate effectively, both verbally and in writing, with government officials, colleagues, applicants, and the public. Ability to provide excellent customer service. • Ability to remain sensitive to cultural diversity, race, gender, and other individual differences with customers. • Conflict management: Familiarity with taking ownership of the handling of complaints and disputes, showing empathy and understanding to achieve resolution. • Ability to use standard office equipment including computer, fax machine, copier, etc. Proficient in Microsoft Office software: Sharepoint, Word, Excel, PowerPoint, Outlook, texting, etc. • Must be receptive to the adoption and application of new and innovative technologies and technological platforms. • Ability to perform all duties and responsibilities in a timely and effective manner in accordance with Workforce Innovation and Opportunity Act (WIOA), Wagner-Peyser, Workforce Development Board (WDB), discretionary grants, El Paso County and PPWFC policies, programs, and guidelines to achieve the overall objectives of the position. • Maintain regular and punctual attendance. Required Education & Experience • High school diploma or equivalent education. • Three years of experience in customer service, job seeker assistance, or related field. • Associate's degree in a related field may substitute for one year of the required experience. • Bachelor's degree in a related field may substitute for two years of the required experience. Preferred Education & Experience • Two years of experience in working with federal or state grants. • Experienced in working on special, detailed projects either independently or in a group setting. Licenses/Certificates • Must possess and maintain a valid driver's license. Pre-Employment Requirements • Must pass conditional post offer background investigation, motor vehicle record check, and drug screen. Work Conditions Duties are primarily performed in an office environment; some travel may be required. Will be required to work evenings and weekends as business needs dictate. The classification specification above is intended to describe the general nature of work, key responsibilities, and minimum qualifications. Minimum qualifications reflect the baseline experience required for the classification. Departments may establish additional or preferred qualifications to address operational needs, assignment complexity, and specialized functions, provided such qualifications are job-related, consistent with the intent of the classification, and as approved by the Human Resources department. Specific job assignments, duties, education, experience, licenses/certifications, and working conditions may vary based on the department or office's needs and the requirements of the assigned position. Changes to this classification specification may only be made by the Human Resources Department. El Paso County is an E-Verify and Equal Opportunity Employer. El Paso County adheres to Federal drug screening guidelines and requires a pre-employment drug screen.

Customer Service Representative, Work from Home The Customer Service team assists insureds, individuals, service providers, and adjusters with claim payments processed by One Inc. To do well in this role, you need to be a people-person who is detail oriented and has a strong interest inexceeding expectations. Responsibilities: • Maintain a positive, empathetic, and professional attitude toward customers at all times. • Respond promptly to customer inquiries. • Communicate with customers through various channels (i.e., phone, email, chat, etc.). • Resolve customer complaints and de-escalate situations or escalate to team lead or Manager and/or other internal resources necessary • Knowledgeable in our products and services • Keep records of customer interactions, transactions, comments, and complaints. • Communicate and coordinating with colleagues as necessary. • Providing feedback on the efficiency of the customer service process. • Ensure customer satisfaction and provide professional support. Requirements: • High school diploma or equivalent • At least 18 years of age • Customer orientation and ability to adapt/respond to different types of characters • Previous contact center experience • Excellent communication and presentation skills • 2 years of recent financial experience • Familiarity with CRM systems and practices • Ability to contribute in a fast paced, team-oriented environment • Aptitude to multi-task and adjust quickly to change in a busy financial service center Benefits: • 401(k) • Dental insurance • Referral program • Paid time off • Employee discount • Flexible schedule • Health insurance • Vision insurance