Remote Customer Service Rep Up to 19/hour - No Degree Needed

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Position Summary: Who We Are: Guest Worldwide is a leading global manufacturer and distributor to the Travel and Leisure industry, providing products to over 25,000 hotels in 109 countries. We manufacture personal care amenities and a full range oftextiles, and, we distribute nearly everything else you find in the hotel public guest areas in the hotel room. Recently achieving a billion dollars in annual revenue, Guest Worldwide has grown its business by over 200% in the last 7 years. Guest Worldwide is also a wholly owned subsidiary of Sysco. Sysco is a 54 billion dollar, industry leading, global food and beverage distribution company, employing thousands of employees worldwide and home to the 13th largest sales organization in the world. The Customer Service Representative provides customer and Territory Managers (TMs) support with the sales of hotel and operational supplies. Primary Responsibilities: Customer & Territory Manager Support: • Answer incoming calls and emails from TMs. Research and provide information such as estimated time of arrival (ETA), customer history data, order tracking, delivery issues, proof of delivery, etc. • Provide customer with order history information (i.e., item #, quantity, etc.) and pricing. • Process orders (including new, cancellation or additions to current order), invoices, credits/returns and respond to customers' inquiries. • Enter and update vendor drop ship orders, including vendor manufacturer ID, cost of goods, color specifications, sizes, etc. • Back Orders - If item is out of stock, check ETA. If not readily available, check availability of stock to determine if shipment can wait, needs to be pulled from another Distribution Center or substituted with a replacement item. • Research and obtain ETA, proof of delivery, shipment tracking and information on returns and other request as needed. • Prepare and send customer order acknowledgments. • Inform TM and customer of standard procedures, order status and/or resolution of problems, if applicable. Follow up, either verbally or in writing to ensure proper customer satisfaction. Problem Resolution • Review and resolve issues with customer orders such as delivery issues, shipment discrepancy and back orders. Review and process Adjustment Request Form or Return Material Authorization following approval. Review any exceptions to Company's standard shipping policies with management. Training • Regularly participate in Sysco Interactive University (SIU), vendor and other company training programs. Communicate regularly with internal Departments : • Accounting - update on orders for Release on Hold. • Purchasing - tracking and proof of delivery, ETA on drop shipments, items discontinued for delivery replacement items Minimum Education, Including Degrees & Certifications: • High School diploma or GED required. College degree preferred. Minimum Experience (Years & Type of Experience): • 2 years' Customer Service experience, including working knowledge of shipping procedures and practices; inventory control processes, procedures and practices; and inventoried product line specifications (dimensions, weight, etc.). • Call Center experience a plus. Skills & Abilities (Years & Type of Experience): • Excellent communication (verbal and written), interpersonal and professional interactive skills are necessary to perform at a high degree of proficiency. Ability to effectively present information and respond to questions from suppliers, customers, management and inter-department staff. Capable of working with internal staff from other departments in a proactive and constructive manner. • Customer Service - Respond promptly to requests for service and assistance as needed. Follow up as needed. • Planning / Organization - Ability to prioritize and manage multiple priorities/deadlines and shift priorities as necessary. Uses time effectively. • Problem Solving - Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. • Judgment - Displays willingness to make decisions. Exhibits sound and accurate judgment. Makes timely decisions. • Professionalism - Approaches others in a tactful manner. Reacts well under pressure. Follows through on commitments. • Detail Oriented - Attention to details and accuracy. • Proficient use of MS Windows and Office (Word, Excel, PowerPoint, Access and Outlook) and familiarity in maintaining a customer database and Internet navigation. Physical Demands & Work Environment: The physical, mental, and environmental conditions in which the work is performed. The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job. • While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The employee is frequently required to sit and reach with hands and arms. The employee may occasionally lift and/or move up to 20 pounds. • This position primarily works in an office environment. The noise level in the work environment is usually moderate. • This position may require evening and weekend work depending on business needs. Guest Worldwide is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the rights to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between the Company and its employees. This job description supersedes prior job descriptions. AFFIRMATIVE ACTION STATEMENT: Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

Job Summary Every day, people connect with the Pikes Peak Workforce Center at a crossroads — job seekers rebuilding after a layoff, veterans transitioning to civilian careers, first-time workers taking their shot. Serving El Paso and Teller Counties, we turn those turning points into launch points, and as our Workforce Coordinator, you'll be the voice that guides them — leading pre-scheduled phone appointments through the state unemployment office, walking clients through the requirements that keep their benefits active, and making sure every customer is met with respect, momentum, and real solutions. Our philosophy is simple: meet people where they are, not where we think they should be. This is phone-forward, calendar-driven work for someone who builds rapport in the first minute of a call and types accurate notes while they talk. You'll manage a full daily schedule of structured appointments, send clear email instructions, upload documents to MyUI+ to keep clients' unemployment claims on track, and coach customers on modern job search tools (AI experience is a plus!) — all while keeping the operational engine running with precise data, reporting, and compliance work behind the scenes. If you deliver exceptional customer service on the phones, embrace new technology, and thrive in a dynamic team environment, we want to meet you. Apply today! Hiring Range: $55,000.00 - $60,870.00 annually This position has an anticipated work schedule of Monday – Friday, 7:45am – 4:45pm, subject to change. Telework eligibility may be considered upon successful completion of a 6-month introductory period and will be limited to one day per week. Please be advised this position may close without advance notice, should we receive a sufficient number of qualified applications. Essential Duties/Responsibilities • Answers phones, and greets customers, including job seekers, businesses, board members, elected officials, and visitors: provides excellent customer service with the philosophy of meeting people where they are and not where we think they should be. • Responds to phone, e-mail, texts, and in-person requests for information from internal and external customers and outside agencies. • Maintains complex electronic filing systems and databases with responsibility for the integrity of data collected and entered into the appropriate system to ensure compliance with U.S. Department of Labor and Colorado Department of Labor and Employment rules and regulations. • Complete U.S. Department of Labor or Colorado Department of Labor and Employment grant-specific duties and assignments. May also complete other discretionary grant related activities. • Updates and maintains resource material for internal and external customers and outside agencies. • Composes and writes general correspondence, letters, and memos. Materials may be technical, complex, and confidential in nature. • Performs specialized functions for internal and external departments, community-based organizations, and groups and / or boards, which may be of a complex, technical, or sensitive nature. • Demonstrates the ability to help customers with the latest technology in job searching, resume building, transferable skills matching, labor marketing education, and more to assist with a quality job. • Provides exceptional customer service and technical support in a computer lab customer-driven environment. • Promote the benefits and opportunities available through PPWFC and the available grants and services. • Provides referrals as needed to other PPWFC resources, funding, and appropriate services. • Educate customers and businesses on job development, training, and post-employment services provided by PPWFC. • Identifies required resources and develops an effective customer-focused work plan, conferring with other PPWFC staff members and community-based organizations as appropriate. Serves as administrative or technical support under specific department and/or board-related activity. • Prepares statistical reports from various database systems. Compiles data and documentation for reporting. • Performs monitoring activities, ensuring that federal, state, and local regulations and laws are followed; monitor processes and resolve any problems should they arise. • Coordinates with external and internal businesses, educational institutions, and community-based organizations. • Performs other duties as required. Supervision Exercised: This classification does not have supervisory authority and requires no supervision or direction of others. Supervision Received: Receives intermittent supervision. This classification normally performs the job by following established standard operating procedures and/or policies. Regular direction, guidance, and coaching from supervisor is expected. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically. Qualifications Knowledge, Skills & Abilities • Knowledge of and the ability to use artificial intelligence preferred. • A flexible team player with the ability to work successfully in a changing environment. • Interpersonal skills: Awareness of others' reactions, empathy, and understanding. Handle sensitive and confidential situations and information from individuals with all backgrounds, life experiences, ages, ethics, disabilities, and more. • Ability to communicate effectively, both verbally and in writing, with government officials, colleagues, applicants, and the public. Ability to provide excellent customer service. • Ability to remain sensitive to cultural diversity, race, gender, and other individual differences with customers. • Conflict management: Familiarity with taking ownership of the handling of complaints and disputes, showing empathy and understanding to achieve resolution. • Ability to use standard office equipment including computer, fax machine, copier, etc. Proficient in Microsoft Office software: Sharepoint, Word, Excel, PowerPoint, Outlook, texting, etc. • Must be receptive to the adoption and application of new and innovative technologies and technological platforms. • Ability to perform all duties and responsibilities in a timely and effective manner in accordance with Workforce Innovation and Opportunity Act (WIOA), Wagner-Peyser, Workforce Development Board (WDB), discretionary grants, El Paso County and PPWFC policies, programs, and guidelines to achieve the overall objectives of the position. • Maintain regular and punctual attendance. Required Education & Experience • High school diploma or equivalent education. • Three years of experience in customer service, job seeker assistance, or related field. • Associate's degree in a related field may substitute for one year of the required experience. • Bachelor's degree in a related field may substitute for two years of the required experience. Preferred Education & Experience • Two years of experience in working with federal or state grants. • Experienced in working on special, detailed projects either independently or in a group setting. Licenses/Certificates • Must possess and maintain a valid driver's license. Pre-Employment Requirements • Must pass conditional post offer background investigation, motor vehicle record check, and drug screen. Work Conditions Duties are primarily performed in an office environment; some travel may be required. Will be required to work evenings and weekends as business needs dictate. The classification specification above is intended to describe the general nature of work, key responsibilities, and minimum qualifications. Minimum qualifications reflect the baseline experience required for the classification. Departments may establish additional or preferred qualifications to address operational needs, assignment complexity, and specialized functions, provided such qualifications are job-related, consistent with the intent of the classification, and as approved by the Human Resources department. Specific job assignments, duties, education, experience, licenses/certifications, and working conditions may vary based on the department or office's needs and the requirements of the assigned position. Changes to this classification specification may only be made by the Human Resources Department. El Paso County is an E-Verify and Equal Opportunity Employer. El Paso County adheres to Federal drug screening guidelines and requires a pre-employment drug screen.

Customer Service Associate (CSA) As a Customer Service Associate (CSA) you are the friendly face that puts the 'Wow' in Wawa by greeting and serving our customers. As a CSA, you are proud to be part of a beloved brand that is committed to putting people first, doing the right thing, and making every day a little brighter. What You'll Do: • Greet and engage with customers to ensure their needs are met both quickly and courteously. • Prepare food items such as our delicious breakfast items, built-to-order sandwiches, specialty beverages, and pizzas as well as keeping our coffee station clean and organized. • Operate the cash register, handle payments, activate fuel and gift cards, as well as assist with lottery and ID verification for age-restricted products. • Ensure our stores are well-stocked and that our shelves remain fresh, full, and inviting. • Help keep our stores clean and safe by following all established policies, procedures, and guidelines. • Complete store housekeeping duties including cleaning, dusting, sweeping, mopping, emptying trash, and more. Benefits: • We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, paid parental leave, store discounts, paid time off, flexible schedules and access to additional benefit and wellness programs. • Eligibility for Wawa Benefits is defined under the terms of the plan(s) Qualifications: • Great communication and customer service skills. • Ability to thrive in a fast-paced environment and multitask like a pro. • Must be 16+ years old with reliable transportation. • Enjoy working in a team environment. The hourly range for this position is $15.50 - $19.25 and is commensurate with position, experience, and location. Associates in this position will receive a $1.50 shift differential for hours worked between 12am - 6am. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com. Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.