Customer Service Specialist - 50/50 Remote (55799)
Applied Technical Services (Georgia) · Slaton, TX
Job description
Salary Range $21.00 - $25.00 Hourly Position Type Full Time Indirect Description Applied Technical Services, LLC (“ATS” or the “Company”) is a leading provider of critical testing, inspection, certification, and compliance services. The Company serves clients across adiverse set of large and stable end markets including manufacturing, power generation, aerospace, medical, and defense. ATS was founded in 1967 and is headquartered in Marietta, GA. Today the Company employs nearly 2,100 team members in over 95 locations across the United States. Our purpose is to create a safe and reliable world, and our mission is to deliver assurance through precise technical and professional services. Who We Are CalSource ,an ATS company, is Upstate New York's premier test equipment and gauge calibration lab, operated by people dedicated to metrology, quality, and integrity. The Position: CalSource is seeking an enthusiastic and personable Customer Service Representative. Reporting to the General Manager, you'll play a vital role in our team. The individual in this role will split time between working remotely and the client site performing customer service duties, collections using our accounts receivable system, or other responsibilities, as needed. The Customer Service Representative will follow a hybrid schedule, working 50% remotely and 50% on-site at our customer location in Newark, NY each week. Responsibilities: As a Customer Service Representative, your responsibilities will include: • Answering phone calls and addressing customer inquiries. • Greeting clients with a friendly and professional demeanor. • Providing basic administrative assistance for various computer systems used in the calibration laboratory. • Maintaining the Customer Relationship Management system (CRM). • Responding to customer service calls, emails, and web requests promptly and courteously. • Quoting and scheduling field service/onsite jobs to include the monthly schedule • Following up with customers on past due invoices • Performing shipping and receiving duties, as needed • Process calibration documents for technicians • Generating calibration quotes • Other duties and responsibility, as necessary Qualifications Minimum Requirements: • 2 – 5 yrs relevant experience with a High school diploma or equivalent • Experience in industrial, manufacturing, or electronic/mechanical product and/or services support highly desired • Exceptional customer service and phone skills • Some Account Receivables experience desired • Excellent interpersonal, verbal and written communication skills • Attention to detail • Must be personable and interact comfortably with clients and co-workers • Must be able to work independently with minimal supervision • Efficient with Microsoft office, specifically Excel and Outlook EOE/AA/M/F/Vet/Disability ATS is an equal opportunity employer where employment is based upon personal capabilities and qualifications without discrimination due to race, color, religion, gender, age, national origin, disability, veteran status, or any other protected characteristic as established by law. U.S. Persons” Only: A requirement of this position is access to information that is subject to U.S. export controls under the U.S. International Traffic in Arms Regulations (“ITAR”). Accordingly, the company will consider only “U.S. Persons” for this position. A “U.S. Person” includes (a) U.S. citizens or nationals; (b) U.S. lawful permanent residents (i.e., “green card” holders); (c) persons granted refugee status; or (d) persons granted asylum in the United States. This information is collected solely for purposes of complying with U.S. export control requirements and will not be used to unlawfully discriminate in the hiring process.
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Remote Customer Service Representative This position is remote in NY. You will have the flexibility to work remotely as you take on some tough challenges. At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. The world is a more interesting place when you can see it through someone else's eyes. Bring your empathy and compassion to a role that will bring out your best every day. UnitedHealthcare, part of the UnitedHealth Group family of businesses, can provide you with some of the best training and tools in the world to help build relationships and serve our existing and new customers. You'll take as many as 50 - 70 calls per day from customers who have questions about their health benefits. As their advocate, you'll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity. Join us and discover how you can take your career to a new level. This is a full time position requiring 40 hours per week, Monday through Friday. Employees are expected to work the scheduled hours of 7:50 am - 4:35 pm EST during regular business operations. Based on business needs, occasional overtime may be required. We offer 16 weeks of paid training. The hours during training will be 8:00 am - 4:30 pm EST from Monday - Friday. No PTO during training. 100% attendance is required. Training will be on-camera and conducted virtually from your home. Primary Responsibilities: • Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence • Educate customers about the fundamentals and benefits of consumer-driven health care, guiding them on topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider • Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance • Assist customers in navigating myuhc.com and other UnitedHealth Group websites while encouraging and guiding them towards becoming self-sufficient in using these tools This role is equally challenging and rewarding. You'll be spending long periods of time on the phone and called on to research complex issues pertaining to the caller's health, status and potential plan options. To do this, you'll need to navigate across multiple databases which require fluency in computer navigation and toggling while confidently and compassionately engaging with the caller. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • High School Diploma / GED OR equivalent years of experience • Must be 18 years of age OR older • 2+ years of customer service OR relevant experience with analyzing and solving issues / concerns • This position involves member calls, with an expected volume of 50 - 70 calls daily. It requires full attention to work duties. 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Wireless services such as satellite, hot spot, line of sight antenna cannot be used for telecommuting.) *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 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Primary Responsibilities • Answer 60 - 90 incoming phone calls per day and identify the type of assistance needed • Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems • Research complex issues across multiple databases and work with support resources to resolve caller issues and / or partner with others to resolve escalated issues You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 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Candidates are required to pass a drug test before beginning employment.