Customer Service - Work at Home
IBEX · Centralia, WA
Job description
Overview Start your career journey with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we've got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaderswho actually listen. You'll make real connections, build new skills, and grow your career in a place that celebrates you. About the role: Customer Service Representatives will be working directly with the customer to answer general inquiries, address concerns, and assist with requests about products and services across multiple lines of business. The CSR must project a professional company image and provide superior customer service while working with customers through any of the customer contact channels. Responsibilities Your day to day will involve: • Resolving coordination of benefits inquires by analyzing patient activity (including enrollment, third party liability, claims attachments). • Having a comprehensive understanding of insurance coverage and being able to interpret and communicate accurate information. • Thoroughly and completely documenting all customer interactions. • Educating customers and dental professionals on eligibility, benefits, claims payment, and authorizations. • Educating on the usage and benefits of self-service tools. • Assisting members on gaining access to care by locating a network dentist or assignment to a primary care dentist. • Directing inquires to necessary departments or individuals when the resolution of the inquiry is beyond the span of control for this role. • Responding to customer inquiries in a courteous and professional manner. • Researching and consistently providing accurate information to resolve all member and provider inquiries through verbal and written communications through all channels including phone, email, web portal, and chat interactions. • Responding to and resolving internal and external complex customer inquiries. • Resolving claim payment inquiries by researching and analyzing patient activity and determining appropriate action to be taken. • Taking ownership of the resolution and setting expectation for follow up. • Ensuring resubmissions, stop payments, and voids are appropriately handled. • Meeting or exceeding individual, department, and client specific goals. • Understanding and adhering to all client administrative and contractual policies and procedures. • Suggesting ways to improve the service delivery processes contributing to the success of the organization. • Other duties as assigned. Qualifications Must Haves for Work at Home: • Private, distraction free workspace (not a shared/common area of the home) • Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported) • Active wireless phone service • Must remain on camera during working hours Eligible States This role is currently limited to candidates residing in Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Virginia, West Virginia, Wisconsin, and Wyoming. Preferred: • Experience in healthcare or related industry experience • Medical/Dental terminology knowledge experience • Medicare/Medicaid knowledge • Claims/Billing and coding experience Benefits: • Medical, Dental, and Vision insurance • 401(k) Retirement Savings Plan • Paid Time Off • Paid T-Mobile cell service • Employee referral program • Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!)
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Licensed Psychiatric Nurse Practitioner
Headway · Centralia, WA
" Licensed Psychiatric Nurse Practitioner Wage: Up to $206.36/hour Did you know that you can build a flexible private practice on your terms as a psychiatric nurse practitioner? Whether you want to see patients alongside a full-time job or grow a full-time practice, Headway makes it easy to accept insurance, boost your earnings, and focus on care - without the administrative burden. It's all on one free-to-use platform, no commitment required. About the role This position is for licensed psychiatric nurse practitioners looking to start or grow their private practice. Headway provides the tools, resources, and support to help you navigate insurance, streamline operations, and let you focus on what matters most - your patients. About you • You're a fully licensed psychiatric nurse practitioner with your DEA or CDS number, ANCC or AANP board certification, a valid NPI number and malpractice insurance. • You're looking to start or expand your private practice while maintaining control over your schedule, client load, and work environment. Why partner with Headway? As an independent provider with Headway, you'll gain access to: • Hassle-free insurance credentialing: Get credentialed for free in multiple states within as little as 30 days. • Increased earnings: Secure competitive rates with top insurance plans through our nationwide network. • Predictable bi-weekly payments: Receive reliable payouts directly from Headway. • Built-in EHR tools: Access real-time scheduling, secure client messaging, documentation templates, assessments, and more. • Compliance & audit support: Stay up-to-date with insurance requirements and industry regulations. • Free continuing education: Earn CEUs and expand your expertise through Headway Academy. How Headway supports your patients • Increased access: Headway makes it easier for your clients to get the care they need at a price they can afford through insurance. • Instant verification: Clients can easily check their insurance status and get the care they need without disruption. Important Notes • This is a 1099 independent contractor role. You'll have full autonomy over your practice, including setting your hours and managing your caseload. • At this time, Headway can't support mental health professionals that aren't fully licensed. If your application was rejected for incomplete licensure, you're welcome to reapply once you have a valid license. About Headway We make it easy for mental health providers to take insurance by credentialing you with the nation's largest networks, handling billing and admin paperwork, and helping you earn more stable income with higher rates. With Headway, you can finally focus on what matters most: providing life-changing care. We'll take care of the rest.
Patient Care Coordinator Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring.Connecting. Growing together. The Patient Care Coordinator functions as an integral member of the team and is the first point of contact for all people inquiring about the provider's practice. The primary role is to organize the practice's daily activities and paperwork. Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals. Working Hours: A 40-hour work week, 4-10 shifts Monday, Tuesday, Thursday, and Friday from 6:45 am to 5:15 pm Location: 3927 Rucker Ave, Everett, WA 98201 (remote after onsite orientation) If you live near Everett, WA, you'll enjoy the flexibility to telecommute as you take on some tough challenges. Primary Responsibilities: • Exhibits empathy, courtesy, competence, efficiency, and care • Schedules appointments and procedures, following standard guidelines • Uses multiple computer and phone systems to fulfill patient needs over the phone • Verifies patient information, while documenting in their Electronic Health Record (EPIC) • Advises patients of their responsibilities regarding insurance and referral information • Greet customers into the practice and provide instruction and/or direction as necessary on the phone • Schedule and coordinate all patient appointments as directed • Prepare all documentation and records with accuracy as directed or necessary for the patient's care • Meet or exceed the performance measures established by the Practice Management Department • Follow establish policy and procedures related to the position • Participate and contribute to a team-based environment • Maintain a team supportive attendance record • Understand and deliver quality customer service that is consistent with the Polyclinic's efforts in becoming a High-Performance Organization • Follow OSHA/WISHA (including usage of PPE) guidelines • Follow HIPAA regulations • Adapt and perform effectively in a continuously changing environment, and in occasional difficult situations • Performs other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays • Medical Plan options along with participation in a Health Spending Account or a Health Saving account • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage • 401(k) Savings Plan, Employee Stock Purchase Plan • Education Reimbursement • Employee Discounts • Employee Assistance Program • Employee Referral Bonus Program • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • High School Diploma/GED • One plus years of experience computer proficiency (multi-task through multiple applications including Microsoft Outlook, Excel, and Word) • One plus years of experience working in a medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and balances due, and maintaining medical records • Must reside in a location near Everett, WA as orientation is onsite • Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI) • Live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Preferred Qualifications: • Experience taking inbound and outbound calls • One plus years of experience working knowledge of Epic EMR software Soft Skills: • Ability to work independently and maintain good judgment and accountability • Demonstrated ability to work well with health care providers • Strong organizational and time management skills • Ability to multi-task and prioritize tasks to meet all deadlines • Ability to work well under pressure in a fast-paced environment • Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #GREEN
Nurse Reviewer Contract Duration: Initial 6-months Pay: $27.50/hr on W2 Start Date: 9/8/2026 Location: Fully Remote (US Only) LPN State License must be active and in good standing for theentirety of the assignment. Be prepared to share license at the time of offer acceptance Training: • Training is fully virtual with cameras expected to be on. Start time is 8 AM Eastern Time. Training period consists of 3 weeks in virtual classroom and at least 3 additional weeks of training audits with reduced scheduling. The duration of this training audit period is contingent upon meeting quality standards. • Once training is fully completed, some flexibility exists but standard business hours (8AM Eastern start time) is expected. • Role is fully virtual; this requires access to high-speed Wi-Fi/cable/DSL internet (must be private/secured connection), a dedicated area to work with minimal interruption, and a smart phone ( for authentication purposes) • Expected to be on camera for training and team meetings. Job Overview Review applications and medical documentation received from applicants/medical facilities to determine if Group Life or Disability insurance should be approved. Responsibilities include: • Examines and processes Statement of Health Applications; determines whether to return, put on pending, deny, approve or request additional medical information. • Perform tasks in a customer focused manner to enhance and strengthen the relationship between the customer and Client. • Processing customer applications in a concise, efficient and accurate manner with attention to detail. Skills Required Include: • Basic business acumen expected (i.e., written and verbal skills) • Computer skills; proficient in use of multiple systems and technology resources. • Able to maintain consistency of quality standards by utilizing job aids, work instructions and verbal direction. • Ability to work independently to investigate medical details (i.e., research medical conditions and medications). • Able to take feedback, shows a willingness to learn and adapt. • Requires a high school diploma or equivalent. • Licensed Practical Nurse (LPN) with current state license. • Relies on instructions and pre-established guidelines to perform the functions of the job. • Requires working in a large team environment with direction from various supervisory roles. • Expected to maintain a set level of quality, production and attendance standards, as well as maintain communication with team leads. #TMCA