Telecommute Retail Customer Service Associate
Intuit · Centralia, WA
Job description
We are seeking a hospitality-focused customer experience professional who finds genuine fulfillment in making people feel welcomed, understood, and well cared for. The goal is to provide a thoughtful, high-touch service experience that makes every customer feel genuinely cared for and reassured they are in the right hands. As an in-person Customer Advisor, you will serve as a trustworthy, approachable, proactive, and knowledgeable guide. You won't be preparing taxes. Instead, your main strength will be connecting with individuals, understanding their concerns and needs, and helping them make informed choices. You'll serve as a dedicated host and navigator, listening carefully to each customer's situation and connecting them with the right service or expert within the TurboTax network. Seasonal contract roles are available as well. Your primary mission is to ensure every customer who walks through our doors feels genuinely welcomed, heard, and supported. This is a role for someone who finds deep satisfaction in the quality of the experience they deliver and takes pride in defining the customer experience from the moment a customer walks through the door. Deliver a World-Class Customer Experience Warmly greet customers as they enter the store, setting a welcoming, professional tone from the very first moment Listen attentively and ask thoughtful questions to understand each customer's unique situation, concerns, and needs Serve as a knowledgeable guide, helping customers understand their options and feel confident they are being directed to the right service or expert Accompany customers through their entire experience, from arrival to a smooth hand-off, ensuring every touchpoint feels personal, clear, and supportive Reduce friction at every step: answer questions, resolve concerns, and remove obstacles so the customer experience is as effortless as possible Follow up thoughtfully with customers to ensure they received the support they needed and that any outstanding questions are resolved Champion the Intuit and TurboTax Brands Serve as the on-the-ground face of Intuit TurboTax, embodying the brand's commitment to attentive, premium hospitality Provide critical feedback that directly shapes the employee and customer experience as a key member of our retail locations As a year around TurboTax Customer Advisor, you'll receive access to exceptional company benefits and resources, including: ~Health benefits - including medical, dental and vision coverage for you and qualifying dependents. ~ Employee Stock Purchase Plan* ~ Employee Assistance Programs* ~ Time and half pay for Holidays worked observed by Intuit ~ Ongoing collaboration opportunities with TurboTax's network of growth-minded professionals* ~ Personal mobile phone bill expensed for reimbursement *Seasonal benefit 3 or more years of experience in a relevant field such as hospitality, customer service, guest relations, or another high-touch customer-facing role ~ A proven track record of delivering exceptional customer experiences and resolving customer needs through effective communication and empathy ~ A high school diploma or GED ~ Experience in a hospitality, retail service, or guest-relations environment preferred Full availability for a flexible schedule of at least 20 hours per week, including afternoons, evenings, and weekends, with the ability to work up to 40 hours per week during peak tax season" This role requires the ability to stand, walk, and bend for extended periods throughout the workday; reasonable accommodations may be made for individuals with disabilities Willingness to adhere to company standards including time and attendance, store etiquette, and uniform and grooming standards If you are a service-oriented professional who is passionate about creating exceptional customer experiences, thrives in a hospitable and people-first environment, and wants to make a meaningful impact on a high-profile, rapidly growing program, we want to hear from you. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at ). To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
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42A Human Resources Specialist
Army National Guard · Centralia, WA
When a Soldier has a question about benefits, policy, or needs help with a sensitive issue, the Army National Guard’s Human Resources Specialist is the primary go-to person.As an HR Specialist, you will help Soldiers develop their Guard careers and provide personnel support and assistance to all d
New CDL Positions Open. Great Benefits. Top Pay. Hiring Now. Apply Today!
Nurse Specialist - Patient Support Programs
Atlantis Health · Centralia, WA
Are you our next Change Agent? We are seeking a compassionate and experienced Patient Support Program (PSP) Nurse to deliver exceptional, one-on-one support to patients navigating their treatment journey. You will be part of a dedicated Nurse Services team that serves as thefrontline of patient engagement, providing support via phone and digital channels, helping patients understand their treatment, overcome barriers, and stay on track with their care plans. This is an exciting opportunity to make a genuine impact on patients' lives while working in a collaborative and patient-centric environment.. About us Atlantis Health was founded in 1996 with a clear goal: to improve understanding of the factors influencing medication adherence and optimize this key behavior among people living with long-term health conditions. Based on the depth of experience acquired in the past 25 years, we have developed proprietary data-driven tools and technologies that enhance patient engagement and empower Change for Good. Our Vision To preserve the health of people everywhere, in any place at any time. Our Purpose To help people Change for Good by empowering them to achieve health goals that will positively impact their lives and the lives of those around them, by combining our 25+ years of global experience, data driving behavioral science and technology. Why join us? Atlantis Health is a world leader in designing and implementing multi-channel, personalized patient support and adherence programs. Our award-winning programs increase adherence to treatment, improve patient health outcomes and deliver economic benefits to healthcare providers and the pharmaceutical industry. Purpose of role We implement multi-channel patient programs across U.S., and we are looking for an experienced Nurse Specialist to successfully deliver new and existing projects and to bring experience, energy and expertise to the delivery of our patient-centric programs. Essential requirements • Provide empathetic, personalized support to patients enrolled in treatment programs via phone and digital communication channels. • Use motivational interviewing and evidence-based behavioral frameworks to help patients manage their condition and adhere to prescribed treatments. • Serve as a trusted point of contact for patients, caregivers, and family members throughout the treatment journey. • Record and maintain accurate documentation in our CRM system, following all compliance and data privacy standards. • Report any potential adverse events or product complaints in accordance with pharmacovigilance protocols. • Collaborate with cross-functional internal teams (including Client Services, Behavioral Science, and Quality Assurance) to ensure a seamless patient experience. • Participate in training, team meetings, and call calibration sessions to continuously improve the quality of patient interactions. • Provide insights and feedback to help refine patient support initiatives and program strategies. • Active nursing license in the U.S. (RN or equivalent), with experience in patient-facing roles. RDN a plus. Preferred experience and skills • Bilingual in English/Spanish is preferred. • Previous experience working in a call center or virtual nursing environment preferred. • Strong understanding of treatment adherence, chronic condition management, or specialty therapies. • Comfortable working within pharmaceutical-sponsored patient support programs and understanding of AE reporting and compliance. • Excellent communication skills, with a patient-first, compassionate approach. • Comprehensive knowledge of nursing industry and associated guidelines in the U.S. • Understanding of compliance and AE reporting needs as it relates to PSP programs • Proficient with Microsoft Office suite, specifically PowerPoint (PPT) and Excel • Exceptional time management, communication, and organizational skills • Excellent and proactive problem solver • Ability to adapt quickly and be flexible in the face of changing priorities • Excellent attention to detail Benefits • Competitive salary commensurate with experience • Comprehensive healthcare benefits package • Retirement savings plan Our office is located in Summit, New Jersey and this is a remote working role. Department Nurse Services Role Patient Support Nurse Locations USA Remote status Fully Remote Employment type Contract