Customer Service Associate

Customer Service Associate The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused operations. This includes food service preparation, point-of-sale transactions,housekeeping duties, and general store upkeep. The Customer Service Associate plays a key role in delivering an exceptional experience by engaging every customer with friendliness, efficiency, and professionalism - ultimately building brand loyalty and upholding the Royal Farms standard of excellence. Essential Functions Customer Service & Engagement • Ensure every customer receives outstanding service by creating a friendly environment—greet and acknowledge customers, uphold high service standards, anticipate customer needs, and demonstrate product knowledge. • Respond promptly to customer inquiries about merchandise and assist with product selection. • Communicate with store leadership about customer requests, vendor issues, and product damages. Point of Sale & Transactions • Operate the register, scan and bag items, manage various payment methods, activate fuel and gift cards, and ensure drawer balance at shift end. • Follow all ID verification laws when selling age-restricted products such as alcohol or tobacco. • Assist and educate customers using the assisted checkout terminals; monitor transactions to ensure accurate payment and prevention of theft. • Support customers with purchases that require employee assistance, such as tobacco, lottery, or items kept behind the counter. • Handle customer fuel transactions and monitor fuel court activity; stop pumps if necessary. Food & Beverage Service • Prepare all made-to-order food and beverages per recipe or customer specifications, ensuring accuracy, quality, and speed of service. • Execute foodservice and beverage programs consistently, maintaining proper portioning, presentation, and product availability. • Follow all food safety and sanitation standards, including proper handling, storage, and cleaning practices, to ensure a safe experience for customers and compliance with company and regulatory requirements. Merchandising & Stocking • Restock products and supplies to maintain a fully stocked store. • Check expiration codes, face and inspect items, pull and discard expired products per company procedures. Store Cleanliness & Safety • Perform routine side work (cleaning, sweeping, mopping, trash removal, etc.). • Maintain a clean and organized work area to ensure safe working conditions. • Immediately report unsafe conditions to store leadership. Additional Responsibilities • Follow Royal Farms safety, security, and operational procedures as outlined in SOPs and training materials. • Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence. • Performs other projects/duties as assigned. Qualifications Required • Must be at least 16 years old. • Must have strong communication and customer service skills. • Must demonstrate the ability to work both independently and as part of a team. • Must be able to multitask effectively in a fast-paced environment. • Must be able to learn and follow all Royal Farms safety processes and procedures. Preferred • Prior experience in food service and/or customer service. Success Factors • Customer Focus - Consistently delivers friendly, attentive, and accurate service to every customer, creating a welcoming and efficient experience that supports brand loyalty. • Operational Consistency - Maintains high standards of cleanliness, food safety, and merchandising while accurately executing all assigned tasks and procedures during the shift. • Team Dependability - Demonstrates reliability, flexibility, and strong communication within the team environment, supporting store goals and adapting effectively to fast-paced demands. Work Requirements • Must be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift. • Must be able to perform repetitive physical tasks like squatting, stooping, and crouching. • Must be comfortable working around hot equipment and cleaning products. • Ability to be punctual and arrive to work on time. • Must wear slip-resistant shoes while on duty. • Flexible availability to work various shifts, including weekends, holidays, and overtime, as required by business needs. • Ability to adhere to assigned schedules and arrive to work on time as required by business needs. Pay Range USD $13.00 - USD $19.00 /Hr.