ROI Medical Records Specialist - Remote

Structural Project Management Engineer (BE4)

State of Washington · Slaton, TX

Salary : $93,288.00 - $125,544.00 Annually Location : Thurston County - Tumwater, WA Job Type: Full Time - Permanent Remote Employment: Flexible/Hybrid Job Number: 26DOT-HQ-04952 Department: Dept. of Transportation Division: Headquarters Opening Date: 07/23/2026 Closing Date: 8/31/2026 11:59 PM Pacific Description About WSDOT The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT leads an award-winning Active Transportation Plan, manages the world's longest floating bridge, and operates the largest ferry system in the nation! The Opportunity WSDOT is seeking a motivated and skilled engineer to support the successful delivery of transportation projects involving bridges and other critical structures. This position plays a key role in coordinating the procurement and review of consultant-designed projects and contribute directly to the design of highly complex structures. Strong candidates will have a solid foundation in structural engineering, experience managing consultant contracts, and the ability to lead the development of detailed plans, specifications, and cost estimates. Attention to detail, strong project coordination skills, and a commitment to delivering safe, efficient infrastructure are essential for success in this role. What to Expect Among the varied range of responsibilities held within this role, the Structural Project Management Engineer will: • Prioritize and coordinate multiple projects of varying scope and complexity. • Coordinate scope, schedule, and budget with WSDOT Project Office and project needs with other support groups such as HQ Geotech and HQ Hydraulics. • Develop scope and schedule to be included in consultant agreement and determine level of effort needed to complete the agreement scope of work. • Estimate consultant fee for agreement scope of work, review and score consultant qualifications. • Negotiate consultant fee and project schedule with consultants. • Provide technical oversight/review of consultant's work; complete consultant performance evaluations and monitor consultant's progress and review/approve invoices. • Coordinate project delivery with Bridge Office S&E Group and WSDOT Project Office. • Design bridges and other transportation structures of moderate complexity. • Provide construction support on projects with bridges and other transportation structures. Qualifications To be considered for this opportunity, the following competencies are required: • Structural Engineering Expertise: Demonstrated ability to perform and verify detailed structural analysis, design calculations, and preparation of construction plans for bridges and transportation-related structures. • Professional Engineering Expertise: Demonstrated ability to apply sound engineering principles and judgment to complex design challenges, ensuring compliance with applicable codes, standards, and safety requirements. • Quality Assurance and Technical Review: Proficient in reviewing and validating technical work produced by others to ensure accuracy, constructability, and adherence to design standards and project requirements. • Regulatory and Policy Knowledge: Thorough understanding of Washington State and federal regulations, codes, and standards related to structural design, inspection, preservation, and safety. • Communication: Demonstrate the ability to effectively comminate technical concepts and requirements through email, virtual meetings and phone calls. • Growth Mindset: Actively demonstrates a commitment to learning and growth. • Service-Oriented: Takes action to meet the needs of others. In addition to the above, the following are also required: • A bachelor of science degree in civil or structural engineering. • Licensed as a Professional Engineer in the state of Washington or licensed as a PE in another state with the ability to obtain licensure in Washington State within six (6) months of hire. It is preferred that qualified candidates also have: • Project Management: Certification as a Project Management Professional. • Structural Analysis Software: Experience with using structural analysis software including PGSuper and CSIBridge. • Consultant Agreement Administration: Experience preparing and administering Consultant agreements for WSDOT. • Transportation Structure Construction & Inspection: Experience in construction and/or inspection of transportation structures. • Scope, Schedule & Fee Development: Experience in developing agreement scopes, schedules, and fee estimates. • Design Standards & Specifications: Experience with the WSDOT Bridge Design Manual, Standard Specifications and Special Provisions. • Bridge Design Codes & Seismic Standards: Experience with AASHTO LRFD Bridge Design Specifications and AASHTO Guide Specifications for LRFD Seismic Bridge Design. • Microsoft Office Proficiency: Experience with Microsoft Office applications including Word, Excel, Outlook, SharePoint and Teams. *To review the full Position Description, please follow the directions in the Contact Us section of this posting. Important Notes • This position offers limited flexible/hybrid remote work options, with required in-office time of at least two (2) days a week. • This position requires a Professional Engineers License issued by the State of Washington. License holders from other states will be expected to obtain a WA State PE license within six (6) months of hire. • This recruitment may also be used to fill additional positions per business needs. • In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Information on other compensation types for non-represented positions can be found in of the Washington Administrative Code. • WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit, please visit www.uscis.gov Why WSDOT • Work-Life Balance - We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals' lifestyle. As such, there are a number of flexible schedule options available, including telework options for eligible positions. • Paid Leave - In addition to 12 paid holidays, full-time employees earn up to 25 paid vacation days per year! • Tuition Assistance - Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness. • Plan For Your Future - WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to for more information. Check out this video to learn more: How to Apply Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the "Work Experience" portion of the application be completed in as much detail as possible. In order to be considered for this opportunity, please include the following with your online application: • An attached Resume outlining (in reverse chronological order) your experience to date. • An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role. • Contact details for a minimum of three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. NOTE: This information may be entered in the "References" section of the online application; does not require an additional attachment. Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity. WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter. Contact Us For inquiries about this posting, you may contact the assigned Recruiter at . Please be sure to reference 26DOT-HQ-04952 in the subject line. More than Just a Paycheck! Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation. We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs. Read about our benefits: The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time. Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits. Insurance Benefits Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state. Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts. To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs. Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses. Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction. The Washington State Employee Assistance Program promotes the health and well-being of employees. Retirement and Deferred Compensation State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site. Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options. Social Security All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system. Public Service Loan Forgiveness If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program. Holidays Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year. Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information. Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday. Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave. Sick Leave Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave. Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday. Vacation (Annual Leave) Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave. Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday. As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165. Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave. Military Leave Washington State supports members of the armed forces with 21 days paid military leave per year. Bereavement Leave Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave. Additional Leave Leave Sharing Family and Medical Leave Act (FMLA) Leave Without Pay Please visit the State HR Website for more detailed information regarding benefits. Updated 01-07-2026 01 Are you licensed as a Professional Engineer in Washington State? • Yes • No, I am licensed in another state, with the ability to obtain Washington State license within six (6) months. • No 02 If you indicated you have a PE license, please list your license number in the space below. Otherwise, enter N/A. 03 Please briefly describe your experience performing and/or checking detailed structural analysis, calculations, and plans. If you do not have this experience, please enter N/A. 04 Please select the response that best describes your highest level of completed education. • I have a master's degree or higher. • I have a bachelor's degree. • I have an associate's degree. • I have a high school diploma or equivalent. • None of the above 05 If you indicated completion of a degree, please list your degree and field of study. Otherwise, enter N/A. 06 Please briefly describe your experience developing, managing, and tracking budgets. If you do not have this experience, please enter N/A. 07 Please select all the following you possess: • Certification as a Project Management Professional. • Experience with using structural analysis software including PGSuper and CSIBridge. • Experience preparing and administering Consultant agreements for WSDOT. • Experience in construction and/or inspection of transportation structures. • Experience in developing agreement scopes, schedules, and fee estimates. • Experience with the WSDOT Bridge Design Manual, Standard Specifications and Special Provisions. • Experience with AASHTO LRFD Bridge Design Specifications and AASHTO Guide Specifications for LRFD Seismic Bridge Design. • Experience with Microsoft Office applications including Word, Excel, Outlook, SharePoint and Teams. • None of the above 08 How did you learn of this employment opportunity? • Indeed • LinkedIn • Direct Email Notification • WSDOT social media (Twitter, Facebook, YouTube, etc) • Career Fair • Monster • WorkSource • AASHTO • NACTO • "NOW HIRING" banner/sign • Radio advertisement • WSDOT Employment Site • Careers.wa.gov • governmentjobs.com • Other (specify below) 09 If you selected 'Other' on the previous question, please specify how you learned of this employment opportunity in the space provided: Required Question

Test Technician Battelle delivers when others can't. We conduct research and development, manage national laboratories, design and manufacture products and deliver critical services for our clients—whether they are a multi-national corporation, a small start-up or a government agency. We recognize and appreciate the value and contributions of individuals from a wide range of backgrounds and experiences and welcome all qualified individuals to apply. Job Summary Battelle is seeking a Test Technician to provide hands-on technical support for TSA acceptance testing activities supporting a broad range of testing and evaluation activities nationwide. This is a remote position and will require nearly 75% annual travel. The successful candidate will work under the direction of a Test Lead or Senior Test Lead and plays a critical role in ensuring tests are executed safely, accurately, and in accordance with TSA-approved procedures and schedules. **Please note, this position is contingent upon Battelle receiving a contract award. Final hiring decisions will depend on organizational needs and candidate qualifications, with employment commencing only after the award is confirmed. Responsibilities • Support on-site test execution and remote acceptance testing activities for checkpoint and/or checked baggage systems. • Assist with test setup and teardown, including positioning equipment, test articles, test kits, and data collection devices. Inspect test kits prior to deployment to verify completeness, condition, and readiness. • Execute test steps as directed by the Test Lead using TSA-approved test plans and procedures. • Operate and monitor test equipment during execution, ensuring proper handling and safe operation. Assist with data collection during testing, including manual data recording and electronic capture. • Communicate test issues, anomalies, or safety concerns to the Test Lead promptly. • Coordinate with Test Leads, logistics personnel, OEM representatives, and site personnel during test events. • Assist with retesting activities when systems fail or require verification. Key Qualifications • Associate degree in related field; 2–4 years of hands on technical experience supporting testing, field operations, maintenance, or equipment deployment. Experience working with electrical, mechanical, or electromechanical systems. • Ability to follow detailed test procedures and accurately document results. • Strong attention to detail and commitment to safety and quality. • Basic computer skills (Microsoft Office, data entry, email). • Ability to lift and move test kits and equipment (up to 50 lbs). • Ability to work in industrial, airport, laboratory, and OEM factory environments. • Willingness to work nights, weekends, and non standard hours during test events. • Willingness and ability to travel extensively; work will be performed remotely with nearly 75% travel. • Sole US Citizenship with eligibility and willingness to obtain and maintain a DoD Secret Security Clearance and to obtain TSA Suitability. Salary Range & Compensation • Battelle is committed to fair and equitable compensation practices. The hourly range for this role is $29 - $41, in addition to our comprehensive benefits package. A candidate's salary is determined by various factors, including but not limited to education, relevant work experience, skills, and certifications. Salary ranges may vary based on geographic location and market conditions. Benefits: Live an Extraordinary Life We care about your well-being, not just on the job. Battelle offers comprehensive and competitive benefits to help you live your best life. • Balance life through a compressed work schedule : Most of our team follows a flexible, compressed work schedule that allows for every other Friday off—giving you a dedicated day to accomplish things in your personal life without using vacation time. • Enjoy enhanced work flexibility, including a hybrid arrangement: You have options for where and when you work. Our Together with Flexibility model allows you to work 60% in-office and 40% remote, with Monday and Tuesday as common in-office days, dependent on team and position needs. • Take time to recharge : You get paid time off to support work-life balance and keep motivated. • Prioritize wellness : Stay healthy with medical, dental, and vision coverage with wellness incentives and benefits plus a variety of optional supplemental benefits. • Better together : Coverage for partners, gender-affirming care and health support, and family formation support. • Build your financial future : Build financial stability with an industry-leading 401(k) retirement savings plan. For most employees, we put in 5 percent whether you contribute or not, and match your contributions on top of that. • Advance your education : Tuition assistance is available to pursue higher education. A Work Environment Where You Succeed For brilliant minds in science, technology, engineering and business operations, Battelle is the place to do the greatest good by solving humanity's most pressing challenges and creating a safer, healthier and more secure world. You will have the opportunity to thrive in a culture that inspires you to: • Apply your talent to challenging and meaningful projects • Receive select funding to pursue ideas in scientific and technological discovery • Partner with world-class experts in a collaborative environment • Nurture and develop the next generation of scientific leaders • Give back to and improve our communities Vaccinations & Safety Protocols Battelle may require employees, based on job duties, work location, and/or its clients' requirements to follow certain safety protocols and to be vaccinated against a variety of viruses, bacteria, and diseases as a condition of employment and continued employment and to provide documentation that they are fully vaccinated. If applicable, Battelle will provide reasonable accommodations based on a qualified disability or medical condition through the Americans with Disabilities Act or the Rehabilitation Act or for a sincerely held religious belief under Title VII of the Civil Rights Act of 1964 (and related state laws). Battelle is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Battelle. The above statements are intended to describe the nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, activities and skills required of staff members. No statement herein is intended to imply any authorities to commit Battelle unless special written permission is granted by Battelle's Legal Department.

About The Role Fire, Emergency & Security Technician Apprenticeship Heathrow: The Heathrow Shared Apprenticeship Scheme is one of the UK's most exciting apprenticeship programmes. The scheme provides career changing opportunities for residents close to the airport. Job Description The broad purpose of this occupation is to protect individuals and properties from risk and danger. This might mean installing Fire, Emergency and Security Systems to detect intrusion, provide surveillance, monitor and control access to buildings, properties and sites or to detect fire and emergencies. Technicians would use a wide range of systems using various communication technologies with electrical and electronic components. Duties typically include: • Planning, installation, testing, commissioning and handover of fire, or security systems equipment • Carrying out preventative and corrective maintenance • Fault diagnosis systems and their components • Working in accordance with customer specification and industry regulations • Work with designs, specifications and installation manuals • Plan and complete first fix cable runs using the correct methods of containment and protection • Isolate communication links to remote monitoring centres, testing links and reinstating • Carry out programming and configuration of all fire or security systems and training users on the operations • Complete the commissioning and handover procedure of a system Trade/Site-Based Role -This role involves regular manual handling of loads up to 25kg, working outdoors, and working on uneven terrain. K10 Apprenticeships will consider reasonable adjustments where possible to support individuals in carrying out the essential duties of the role. K10 are a disability confident employer, who are proud to support apprentices in the workplace and at college. The K10 team being trained in assisting learners with varying levels of support and guidance. If you have any disabilities or require reasonable adjustments in the interview process, please let us know and we would be happy to accommodate. Typical Working Week 40 hours p/w with start time between 07:00 & 08:00 inclusive of paid 8 hours at college. PersonSpecification • Proactive approach, taking pride in their work and taking accountability for decisions. • A love of variety in a role and ability to adapt to a dynamic, fast-paced working environment • Ability to quickly prioritise tasks and the initiative to dive head-first into problem solving • Excellent communication and collaboration skills and enjoy working with multiple teams • Ability to analyse and interpret information and effectively communicate this to different team members and audiences • Ability to visit different sites and training days • Curiosity to learn quickly in a reactive and dynamic working environment. • Able to understand and follow health and safety protocols Minimum Requirements English and Maths at GCSE Grade 4 / C or above, or Functional Skills at Level 2 or above. The information/qualifications you provide on your CV will be verified; any inaccuracies will have a negative impact on your application. Desired Requirements An individual passionate in fire and security systems with the ability to complete hands on installation work as well as system configurations and fault diagnosis. The individual should also be comfortable speaking to clients and working in different environments. Key Training/College Information K10 will enrol you to the Level 3 Fire Emergency and Security Systems Technician course and fund your qualifications through an accredited training provider. The apprenticeship duration is 36 months with up to 3 months for End Point Assessment (EPA). Eligibility To start this apprenticeship, you'll need to be: • Living in England for the last 3 years and have right to work status • Not enrolled on any other courses • 18+ due to site H&S rules • Drivers license... • Location Details.... The Heathrow Shared Apprenticeship Scheme seeks to support our sustainability strategy 'Connecting people and planet', and our ambition to make Heathrow a great place to live and work for our colleagues and local neighbours. As such, certain opportunities are currently available only to individuals living in the 9 local boroughs surrounding Heathrow. These are: • Hillingdon • Hounslow • Ealing • Spelthorne • Windsor & Maidenhead • South Buckinghamshire • Elmbridge • Slough • Runnymede Who We Are We are UK's largest construction-specific Flexi-Job Apprenticeship Agency. Founded in 2009, we are an award-winning social enterprise with a passion to convert potential. Our aim is to place our learners in sustainable employment on projects in their local area. To do this, we collaborate with government, referral organisations, local authorities, developers, contractors, and colleges, to deliver apprenticeship programmes specifically designed to upskill the future of construction. GDPR Privacy Statement We are committed to protecting your personal data. Any information you provide as part of the recruitment process will be processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Your data will be used solely for the purposes of assessing your suitability for the role and for related recruitment activities. If you are unsuccessful, we will retain your personal data for 24 months following the conclusion of the recruitment process, after which it will be securely deleted, unless we are required to retain it for legal or regulatory reasons. You have the right to withdraw your consent and request deletion of your data at any time during this period. To do so, please contact [email protected]. #INDHEATH

Lead ROI Medical Records Specialist - Remote

Sharecare · Lewisburg, TN

Job Description: Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform - including benefits navigation, care management, home care resources, health information management, and more - Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com . Job Summary: This position is responsible for processing all release of information (ROI) requests in a timely, efficient and accurate manner while delivering exceptional customer service. The Associate must safeguard patient privacy at all times by ensuring that only authorized individuals access medical records, and that all information is released in accordance with the request, applicable authorization, company policies, and HIPAA regulations. This role also provides support to team members and management by serving as a subject matter expert, trainer, and escalation point. The Lead plays a key role in ensuring high-quality output and operational consistency by mentoring colleagues, assisting with work assignments, and monitoring quality and productivity metrics. Essential Job Functions : • Processes ROIrequests,fromfacilitiestimely, accurately andin accordance withestablished procedures and quality standards. • Validates requests and authorizationsfor medical record releases basedon companypolicy and legal guidelines. • Performs quality checks to ensure accuracy, confidentiality, andcorrect billing of all releasedrecords. • Maintains equipment in excellent workingcondition. • Delivers outstanding customer service by being attentive, respectful,and responsive to client needs,proactivelyidentifyingand resolvingconcerns. • Maintains a clean, professional appearance andcomplies withthe company dress code. • Maintainsup-to-dateknowledge ofapplicablestate laws and fee structures. • Works within assigned scope andisflexible in acceptingadditionalassignments oraccountcoverage during backlogs. • Complies withclient site policies and procedures, including HIPAA, state and federal regulations, and labor laws. • Handles confidential information with integrity and professionalism while ensuring efficient,accuraterecord release. • Provides onboarding and training for new employees. • Supports customer service by managing escalations and resolving issues. • Communicateregularly with supervisors and managersregardingquality, client concerns, or system issues. • Assistswith administrative tasks such as queue management and work assignments. • Producereports and metrics as requested. Qualifications : • Highschool diploma or GEDrequired • Minimum of 3 years' ROI fulfillment experience with Sharecare HDS or 4 years of external ROI experiencerequired • Advanced knowledge of multiple EMR platforms and ROI request types • Strong organizational and multitasking skills essential • Proficiencyin Microsoft Office applications • Strong documentation, communication, and customer service skills? • Demonstrated ability to manage time effectively and meet task deadlines? • Willingness to learn programsand processesquickly • Self-motivated, dependable, and able to work independently or as part of a team • Proven ability tomaintainproductivity,utilizationand quality performance standards? • Strong interpersonal and problem-solving skills • Serve as the Subject Matter Expert (SME) for assigned customer accounts,demonstratingstrong skills in documentation, communication, and organization • Demonstratesstrong leadership abilities • Ability toassistwithonboarding and training of new employees • Ability tomonitorproduction,utilization, and quality of employees • Ability toassistwith adhering to customer SLAs including, turnaround time (TAT) Physical Requirements : • Ability to sit or stand for extended periods • Physical capacityto lift and carry up to 25lbs • Manual dexterityis sufficientforlong periodsoftyping, writing, and handling documents • Visual acuityto read documentsanduse acomputermonitor • Clear speaking and hearing ability for communication • AdequateHand-eye coordination and sensoryabilities for job-related tasks Information Governance Accountabilities : • Understand the organization's information governance program and the role's responsibilities • Participate in required education and compliance training HIPAA / Compliance : • Maintain the confidentiality of patient and client information? • Comply withHIPAA standards and all relevant corporate integrity and security obligations? • Report any unethical, fraudulent, orillegal behavior • Maintain current HIPAA certification annually Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.