Customer Service Associate

Production Scheduler We are seeking an experienced and motivated Production Scheduler who will be responsible for the day-to-day execution of production schedules for assigned manufacturing areas. This role acts as the primary expeditor on the shop floor, ensuring materials, priorities, and schedules are executed as planned. Works in close coordination with Production Supervisors, Warehouse, and the Site Production Planner, focusing on short-term schedule stability, material flow, and rapid issue escalation. Production Schedule Execution & Expediting • Execute daily and weekly production schedules for assigned lines or processes. • Actively follow up on the shop floor to ensure production is running according to plan. • Track schedule adherence and identify delays, interruptions, or priority conflicts. • Expedite orders, materials, or decisions required to protect daily output and SLAs. • Provide real-time feedback to the Production Planner on execution issues. Material & Capacity Coordination • Verify material availability and readiness before releasing or confirming schedules. • Coordinate with Warehouse and Material Handling teams to ensure timely staging of materials. • Identify short-term material shortages, labor gaps, or capacity constraints. • Proactively escalate risks that may impact production commitments. ERP & Data Accuracy • Maintain accurate production schedules and execution data in the ERP system. • Ensure timely updates of work orders, production confirmations, and schedule changes. • Support data accuracy required for planning, reporting, and KPI tracking. Communication & Follow-Up • Communicate daily priorities and changes to Production Supervisors and Team Leaders. • Participate in daily production meetings, providing clear status updates and risks. • Serve as the main scheduling contact for execution-related questions during the shift. • Ensure alignment between planning priorities and shop-floor execution. Support to Production Planning & Continuous Improvement • Provide continuous execution feedback, constraint visibility, and shop-floor insights to the Production Planner to support planning decisions. • Follow defined planning rules, scheduling standards, and escalation paths. • Support continuous improvement initiatives related to: schedule stability, material flow, throughput, and execution discipline. What we need from you: • 12 years of experience in production control, scheduling, or planning roles. • Languages: English required. • Basic understanding of manufacturing operations and production flow. • ERP system experience required. ORACLE / SAP • Proficiency in Microsoft Excel and Office tools. • Strong attention to detail and organizational skills. • Flexibility on working schedule • Soft Skills • Strong organization and follow-up discipline • Attention to detail and data accuracy • Clear, direct communication • Sense of urgency and ownership • Ability to identify issues early and escalate effectively • Team-oriented mindset About National Pen With 60 years of experience and serving 22 countries worldwide, National Pen brands offer more value and simplicity to customers and distributor partners. National Pen's flagship direct-to-business brand is Pens.com, and the company operates via a network of more than 10 facilities across North America, Europe, Africa, Australia, and Asia. To learn more, visit: www.PENS.com National Pen is a Cimpress brand (Nasdaq: CMPR).

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