$17.50–$18/hr
Customer Service Representative
INNOVA · Danville, VA
Job description
Job Title: REMOTE Customer Service Representative (Pharmaceutical Company) Job Type: Full-Time Location: REMOTE Schedule: 40 hours per week (CST TIME) / day shift 930am - 6pm CST Compensation: Up to $17.50-18 per hour Have to take a typing test, 40 WPM Needed!! Job Summary We are seeking a dedicated and patient-focused Customer Service Representative to support the daily operations of a fast-paced call center environment. In this role, you will assist patients with their prescription needs, provide education on medications and pricing, and ensure a seamless and supportive ordering experience. This position requires strong communication skills, attention to detail, and a commitment to delivering exceptional service to ensure no patient is left behind. This organization partners with healthcare providers to help patients access affordable medications delivered directly to their homes, particularly when prescriptions may no longer be covered by insurance. Key Responsibilities Patient Support & Communication • Manage inbound and outbound calls in a professional and timely manner • Provide clear, empathetic communication while following established guidelines • Educate patients on prescriptions, pricing, and the ordering process • Identify patient needs and provide accurate solutions or alternatives • Build strong, trust-based relationships through high-quality customer care Order Processing & Documentation • Accurately process prescription orders • Maintain detailed documentation of patient interactions in the system • Ensure compliance with company policies and procedures • Research and resolve order discrepancies or account concerns Performance & Team Collaboration • Meet individual and team qualitative and quantitative goals • Contribute to a collaborative, goal-oriented team environment • Participate in call quality reviews, coaching sessions, and feedback discussions • Support the mission of ensuring every patient receives the support they need Continuous Improvement & Training • Attend training sessions to enhance product knowledge and service skills • Apply coaching and feedback to improve performance • Stay current on workflow updates, policy changes, and system enhancements Qualifications • Previous customer service or call center experience preferred • Strong phone presence and active listening skills • Excellent verbal communication skills with a professional and empathetic tone • Ability to multitask, prioritize responsibilities, and manage time effectively • Customer-focused mindset with adaptability to different personalities • Comfortable working in a performance-driven environment • Basic computer proficiency and accurate data entry skills Compensation & Benefits • Health, Dental, and Vision Insurance • 401(k) with company matching • Paid Time Off and Holidays • Flexible Spending Account (FSA) • Employer-Paid Life Insurance • Ongoing Training & Development Programs Work Environment • Full-time position • In-office training required for a minimum of one month (if local) • Eligible for hybrid remote schedule after successful completion of training (typically 90 days) If you are passionate about helping others and thrive in a structured, goal-oriented environment, we encourage you to apply today. #KHOK
More jobs in Danville, VA
Class A CDL Owner Operator - 2yrs EXP Required - OTR - Flatbed - Baggett Transportation
Baggett Transportation · Danville, VA
Baggett Transportation NOW Partnering with Owner Operators! . Solo & Team Flatbed Owner Operators Needed | Earn 70% - 75% of Line Haul! | 100% FSC Owner Operator truck drivers will feel right at home with Baggett. With consistent freight, minimal deductions and excellent support on the road,...
$275k–$325k/yr
Class A CDL Owner Operator - 2yrs EXP Required - OTR - Dry Van - $275k - $325k per year - Clark Transfer
Clark Transfer · Danville, VA
Owner Operators: Behind Every Show, There’s a Driver Like You!. For more than 75 years, Clark Transfer has been helping bring live entertainment to audiences across North America. From Broadway productions and concert tours to theatrical performances and special events, our drivers are an essential...
Remote Customer Support Representative - $19/hr Starting, No Degree Necessary Are you a champion of customer service with a knack for problem-solving? We are looking for enthusiastic individuals to join our team as Remote Customer Support Representatives. In this role, you'll provide first-class service and support to our customers, ensuring a positive experience from your home office. Responsibilities: Efficiently handle customer inquiries, providing empathetic and accurate solutions. Resolve customer issues with a focus on quick and effective service. Communicate clearly and professionally, both verbally and in writing. Maintain a positive attitude and contribute to team efforts to ensure excellent customer service. Qualifications: A strong passion for customer service and helping others. Excellent communication skills, with the ability to interact effectively with diverse customers. Ability to work independently, manage time effectively, and prioritize tasks. Comfortable with using technology and learning new software quickly. What We Offer: The opportunity to work remotely, giving you the freedom to create your ideal workspace. Flexible hours that allow you to work around your personal commitments. A competitive wage starting at $19 per hour, with potential for growth. Professional development opportunities in a nurturing environment focused on team support and career growth. Apply Now and Join Our Team! Additional Information: No prior experience or degree required. A quiet, professional workspace and reliable internet connection are necessary. All candidates will undergo a background check. We pride ourselves on being an equal opportunity employer, committed to diversity and inclusion in the workplace. We do not discriminate on any basis including race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #ZR
Service Team Coordinator - Inbound Call Center Agent (Healthcare) (Remote)
ChenMed · Danville, VA
We're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We'redifferent than most primary care providers. We're rapidly expanding and we need great people to join our team. The Service Team Coordinator is responsible for outbound and inbound customer service call handling related to patient scheduling, general inquiries and other patient sales and service call interactions. The incumbent in this role is accountable for providing excellent customer service as they approach each interaction as an opportunity to support better patient health. He/She supports initiatives and medical centers across all ChenMed entities by assisting with key business functions of the department and medical centers and serving patients according to corporate policies and regulations. This incumbent is also responsible for achieving departmental quality, compliance and productivity standards while delivering VIP level customer service. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: • Operating in a call center environment, receives inbound and makes outbound customer service calls related to patient scheduling, and other general inquiries. • Responds to patient inquiries based on the ChenMed core model for care. • Escalates issues/concerns as appropriate. • Makes appropriate and timely decisions according to department standards, procedures and policies. • Documents interactions using web-based technology. • Maintains business relationship by providing prompt and accurate service to promote loyalty. • Interacts and collaborates with team members across multiple departments to promote VIP customer service and patient interactions. • Performs other duties as assigned and modified at manager's discretion. KNOWLEDGE, SKILLS AND ABILITIES: • Competent-level business acuity • Comprehensive knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods • Exceptional verbal communication skills including active listening • Excellent organizational and multi-tasking skills • Passion for serving others, particularly seniors, with initiative-taking solutions • Ability to successfully operate in a demanding environment • Proficient in keyboarding as well as, Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position • Availability and willingness to work overtime hours as requested by leadership and based on the staffing needs of the business • Spoken and written fluency in English; bilingual a plus (Spanish, Creole, Vietnamese preferred) EDUCATION AND EXPERIENCE CRITERIA: • High school diploma or GED equivalent required • A minimum of 2 years of customer service experience required; in a call center or similar environment • A minimum of 1 year experience working in a fast paced medical office or healthcare setting, highly preferred • Must reside in the continental United States and within a state were the company is established as a business entity • Experience with web-based customer relationship management systems PAY RANGE: $17.0 - $24.26 Hourly The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions. EMPLOYEE BENEFITS We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day. Current employees, if you want to apply to our internal career site, please click HERE ( Current Contingent Worker please see job aid HERE to apply #LI-Remote