Healthcare Customer Service Representative - Remote
Teleperformance · Danville, VA
Job description
Category : Customer Service/Support This position will be located in the state of Hawaii. As a Healthcare Customer Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications withprofessional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment. Application Deadline: Ongoing until positions are filled. To apply, please visit the TP Careers site at About TP TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients. Benefits of working with TP include TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental. We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible. We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts. Career Growth and Culture At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success. TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families. Equal Opportunity Employer TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests. Your Responsibilities Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. • Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns • Calmly attempt to resolve and de-escalate any issues • Escalate interactions when necessary and appropriate • Respond to requests for assistance and/or possible processing payments • Track all call related information for auditing and reporting purposes • Provide feedback on call issues • Upsell if required Were looking for fearless people people who are inspired to deliver only the best in all that we do. Qualifications: • High School Diploma or equivalent. • Minimum of 6 months of customer service experience. • Must be 18 years of age or older. • Ability to type at least 25 words per minute. • Comfortable with desktop computer systems and have general knowledge of Windows-based systems. • Customer service and/or sales experience preferred. • College degree preferred but not required. Key Competencies: • Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. • Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. • Communication: Outstanding communication, listening, and analytical skills. • Organizational Skills: Strong organizational and problem-solving skills. • Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. • Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. • Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. • Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Work from Home Requirements • Internet Requirements: • A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms). • Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN • Proof of internet speed required
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Graduate Apprentice Trainee
Toyota Automated Logistics · Danville, VA
Graduate Apprentice Trainee (GAT) - Night Shift - Remote Bastian Software Solutions is currently looking for individuals with strong technical skills and a passion for troubleshooting to join our Support group. This is a customer facing position, so this individual must have strong communication and customer service skills. Our team remotely supports production environments all around the globe to resolve issues and minimize the impact to production. Our team troubleshoots both software and hardware issues. As an Application Support Analyst III you will find yourself troubleshooting in-house applications, 3rd party applications, data mining, report building, writing and working with complex queries, database management, indexing, and potentially promoting a software fix. Are you afraid of falling into the rut of doing the same thing day in day out? No problem is the same and no day is the same. You will be able to take pride in your work and be personally responsible for keep our customers multi-million-dollar operations running smoothly. Experience 1-2 Years Qualification BE Computer Science /IT,MCA General Job Duties • Perform QA functions for any issue resolution from support calls. • Track and thoroughly document all customer issues in our ticketing system. • As issues are reported from customers diagnose if the issue is a change or a bug then communicate issues to the analyst, development staff, or sales consultant appropriately. • Understanding of the software development lifecycle (SDLC) as you will be interacting with various developers, analysts and project managers. • Facilitate positive proactive working relationships with customers and internal resources. • Performs visits to customer sites to perform any preventative maintenance that can increase the stability and control of the Exacta software (Proprietary Software) • Participation in an on call and/or escalation rotation. • Handles escalations or consultations from application support specialist. • Performs monthly customer meetings for priority clients. • Act as first point of contact for development. Superior Performance Objectives • Develop Reports using Crystal Management and SQL Server Reporting Services (SSRS). • Create datasets to analyze and recreate issues reported by customers. • Ability to look through database log files to troubleshoot software issues. • Implement and improve remote monitoring tools for our customer's systems. • Demonstrate superior customer service (as measured by our customers: surveys and satisfaction from support renewals). • Ability to work with specialist and provide feedback and/or guidance to resolve an issue. • Ensure escalated issues are recorded in knowledgebase. • Act as a champion and a liaison internally for our customers for all database, reporting and daily stats issues. • Ensure customer satisfaction for at least three priority clients. Requirements • Degree/Education Required • Strong computer skills including Microsoft Office, Microsoft Project, and various Databases (SQL Server and Oracle). Classroom experience with Databases OK • Willing to travel 15-20% Travel includes site visits for preventative maintenance and support of critical issues. • Minimum one year of experience troubleshooting Exacta as an Analyst II. • Excellent customer service skills. Remain positive and calm under pressure. • Excellent troubleshooting abilities and analytical skills. • Ability to write and understand Advanced SQL Queries. • Ability to modify and create SSRS Reports, Stored Procedures and Triggers. • Ability to review and use Source Code to troubleshoot issues. • Ability to diagnose and fix source code. • Superior oral and written communication skills.
Sonic Team Member
Sonic Drive In · Danville, VA
Team Member Opportunity At Sonic Drive-In At Sonic Drive-In, we're not just serving up delicious drinks and snacks—we're creating memorable experiences! As a Team Member, you'll play a key role in bringing our mouthwatering menu to life and delighting our customers with exceptional service. Whether you're working as a Carhop, a Cook, running the Fountain, or a Crew Member, you'll be a vital part of our energetic team. Apply today and start creating delicious drinks and unforgettable experiences with Sonic Drive-In! What's in it for you: • Paid training. • Shift meal discounts. • Medical, dental, and vision benefits. • Paid time off (PTO) you can earn and use. • Training and coaching to help you grow your career. • Access to KBP Cares, our company nonprofit that supports employees through unexpected hardships. What you bring to the team: • No experience required - but it's a cherry on the sundae if you have previous experience in customer service, cash handling, food handling, safety, or fast-food. • Flexible availability, including evenings, weekends, and holidays. • Must be at least fifteen (15) years old. • Physical ability to lift and move heavy objects, stand and walk for entire shifts, safely maneuver through compact spaces, and operate restaurant equipment. What KBP adds to the mixer: KBP Drive-In, part of KBP Brands, is a leading restaurant franchise group. Our vision is simple: be a great place to work, a great place to eat, and a great place to own. In just 20 years we've grown to more than 1,000 restaurants across 30+ states, and we're still growing. We seek individuals who share our values and are passionate about inclusion, growth, and building a positive culture. If you want to join an energetic, entrepreneurial company with countless opportunities for personal, professional, and financial growth, a career with KBP is the right fit for you.
Customer Service Associate I
Dollar Tree · Danville, VA
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: • Assist customers with questions and recommendations • Manage sales transactions while working assigned cash register • Maintain security of cash and protect company assets • Keep the store well-stocked, and recover merchandise • Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards • Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders • Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable • Other duties as assigned* Skills and Experience: • High school diploma or equivalent is preferred • Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred • Ability to follow instructions and interpret operational documents is required • Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting • Excellent customer service and relationship management skills are required • Strong organizational and communication skills are required • Strong problem-solving and decision-making skills are required Perks and Benefits: We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer: • Employee Assistance Program • Retirement plans • Educational Assistance • And much more! We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor. Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. Part time 130 S Bolingbrook Drive,Bolingbrook,Illinois 60440 00689 Dollar Tree Min: 15 Max: 15.5