Customer Service Representative, Work from Home

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Join Sutter Health! Regulates and maintains patient appointment schedules for interventional radiology, diagnostic imaging and special procedures. Education HS Diploma or General Education Diploma (GED) Preferred Experience 2 years of recent experience. Skills and Knowledge Organizational and multi-tasking skills. Intermediate computer skills to include keyboarding, mouse movement, data entry and scheduling programs. Verbal/written communication skills for frequent and challenging contact with physicians, employees, patients and patient families; requires patience and compassion. Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted and maintain standard workflow. Ability to work with others in a flexible and cooperative manner. Ability to maintain composure during challenging interpersonal interactions. Active listening skills; including interpersonal skills and telephone communication. Applies moderate mental application and concentration to handle multiple procedures and interruptions throughout the day. Job Shift Days Schedule Full Time Shift Hours 8 Days of the Week Monday - Friday Weekend Requirements None Benefits Yes Unions No Position Status Non-Exempt Weekly Hours 40 Employee Status Regular Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans. Pay Range is $23.92 to $28.70 / hour. A State Pay Range Pay Range is $28.70 to $31.57 / hour. B State Pay Range Pay Range is $26.10 to $28.70 / hour. The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate's experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health's comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.

Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team! Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community. Come talk to us about joining the Centerstone team! JOB DESCRIPTION: SUMMARY OF POSITION This is a remote position on a 24/7/365 mental health crisis/suicide prevention focused team. Handles incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988. Provides brief clinical screenings, risk assessments and appropriate service linkage for individuals who are experiencing emotional distress. While the interactions begin online, this position may also support telephonic intervention if an individual would prefer or need continued support to ensure safety. ESSENTIAL DUTIES & RESPONSIBILITIES • Provides telephonic or chat clinical screenings and risk assessments. • Answers crisis contacts via the chat/text platform to assess for suicide, safety and identify appropriate community resources to best meet individual needs. • Conducts follow-up calls for individuals who are deemed moderate to high risk for suicide. • Meets the ethical and clinical standards in compliance with all accreditation. • Actively participates in ongoing supervision, training and team meetings. • Assist in administrative tasks as needed KNOWLEDGE, SKILLS & ABILITIES • Effectively communicate via written, verbal, in person and virtual methods. • Demonstrates high-level customer service skills and professional etiquette. • Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources. • Knowledge of suicide assessments. • Skill in providing crisis intervention. QUALIFICATIONS Education Level Bachelor's degree in Behavioral Science, Psychology, Social Work, or related field required; or Certified Peer Recovery Specialist. Years of Experience Six months to one year of related crisis experience is preferred. Shift Availability 2am-10:30am CST Friday-Tuesday (Wednesday and Thursday off) Required Certification/Licensure N/A PHYSICAL REQUIREMENTS Standing - 10% Sitting - 90% Squatting - Occasional Kneeling - Occasional Bending - Occasional Driving - Occasional Lifting - Occasional DISCLAIMER The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands. Time Type: Full time Pay Range: $20.05--$28.10 Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy: • Medical, dental, and vision health coverage • Flexible Spending and Health Savings Accounts • 403b retirement plan with company match • Paid time off and ten paid holidays • AD&D Insurance, Life Insurance, and Long Term Disability (company paid) • Employee Resource Groups • Continuing education opportunities • Employee Assistance Program Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect. At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture. Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve. Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.

We're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We'redifferent than most primary care providers. We're rapidly expanding and we need great people to join our team. The Service Team Coordinator is responsible for outbound and inbound customer service call handling related to patient scheduling, general inquiries and other patient sales and service call interactions. The incumbent in this role is accountable for providing excellent customer service as they approach each interaction as an opportunity to support better patient health. He/She supports initiatives and medical centers across all ChenMed entities by assisting with key business functions of the department and medical centers and serving patients according to corporate policies and regulations. This incumbent is also responsible for achieving departmental quality, compliance and productivity standards while delivering VIP level customer service. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: • Operating in a call center environment, receives inbound and makes outbound customer service calls related to patient scheduling, and other general inquiries. • Responds to patient inquiries based on the ChenMed core model for care. • Escalates issues/concerns as appropriate. • Makes appropriate and timely decisions according to department standards, procedures and policies. • Documents interactions using web-based technology. • Maintains business relationship by providing prompt and accurate service to promote loyalty. • Interacts and collaborates with team members across multiple departments to promote VIP customer service and patient interactions. • Performs other duties as assigned and modified at manager's discretion. KNOWLEDGE, SKILLS AND ABILITIES: • Competent-level business acuity • Comprehensive knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods • Exceptional verbal communication skills including active listening • Excellent organizational and multi-tasking skills • Passion for serving others, particularly seniors, with initiative-taking solutions • Ability to successfully operate in a demanding environment • Proficient in keyboarding as well as, Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position • Availability and willingness to work overtime hours as requested by leadership and based on the staffing needs of the business • Spoken and written fluency in English; bilingual a plus (Spanish, Creole, Vietnamese preferred) EDUCATION AND EXPERIENCE CRITERIA: • High school diploma or GED equivalent required • A minimum of 2 years of customer service experience required; in a call center or similar environment • A minimum of 1 year experience working in a fast paced medical office or healthcare setting, highly preferred • Must reside in the continental United States and within a state were the company is established as a business entity • Experience with web-based customer relationship management systems PAY RANGE: $17.0 - $24.26 Hourly The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions. EMPLOYEE BENEFITS We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day. Current employees, if you want to apply to our internal career site, please click HERE ( Current Contingent Worker please see job aid HERE to apply #LI-Remote