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HB: 00506 Danville, Virginia (Piedmont Mall) Hourly: $13.60 - $13.60 Job Title: Sales Associate Department: Operations FLSA Status: Non-Exempt Reports To: Store Manager SUMMARY The Sales Associate is responsible for a providing quality customer service and driving product sales. The Sales Associate is knowledgeable in each product area or department in our store. Upholds policies, procedures and standards listed in the visual manual. They must fully promote each sale and/or promotion. Serves as an ambassador of the organization and brand, creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving outstanding customer service and promoting the merchandise in stores. ESSENTIAL DUTIES AND RESPONSIBILITIES • Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods. • Promote and sell services and merchandise provided by the organization. • Consistently set goals to grow and improve selling skills and track overall sales. • Practice and uphold all company policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction. • Asist in the daily operations of the store, including completing work lists, clean up lists, weekly shipments, and store maintenance. • Utilize presenting merchandise to promote and sell goods, guidance found in the product knowledge manual. • Consistently achieve and/or exceed sales targets and goals. • Identify and communicate merchandise needs, pricing concerns, and operations problems to store management staff. • Attend all staff meetings and tech clinics for the store. • Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk. SUPERVISORY RESPONSIBILITIES • There are no supervisory responsibilities for this role. QUALIFICATIONS • 0-2 years of customer service experience. • Excellent interpersonal and communication skills • Ability to work in a fast-paced environment. • Is a self-starter, has initiative to take on important tasks without being asked. • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision. • Is a team-player, passionate about outstanding customer service and selling merchandise. Hibbett's Privacy Policy Candidates will have an option during the application process to withdraw their application prior to completion of the application. Throughout this online job application process, you will be asked to provide personal information about yourself. Please review Hibbett's Privacy Policy to understand how the information you provide will be utilized and safeguarded. By clicking the Apply button, I acknowledge that I have read and understand the Hibbett's Privacy Policy. Further, I consent to the use of the same as my Electronic Agreement for purposes hereof. I acknowledge that I have a right to withdraw such consent at any time by contacting Hibbett.

Music lovers keep reading! We're hiring customer service agents to support J.W. Pepper, the largest US sheet music and accessory retailer. You will help bands, choirs, and orchestras build upcoming concerts in schools, churches, and community groups. Join us and help keep our communities filled with song as you support customers who appreciate a helpful attitude and enthusiasm for music. You will support them on the phone and through email and chat. This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY Qualifications • 1 year of previous call center or office background experience required • 1 year of customer service or customer support experience • A high school diploma or GED is preferred • Technical savvy (able to toggle between multiple browsers & systems using dual monitors) • Previous experience using Outlook, Word & Excel preferred • Knowledge of CRM systems a plus • Previous remote work from home experience a plus • Quick learner and able to work independently • Strong phone and verbal communication skills along with active listening • Must be at least 18 years of age • A background check and drug screen applicable with state and federal laws is required • Must be able to speak, read, write and understand English Responsibilities • In this role, you'll take the lead in addressing customer questions and concerns on all products and services through communication channels such as phone, email and chat • Manage large amounts of inbound calls in a timely manner • Able to work without a script and maintain call control • Identify customers' needs, clarify information, research and provide solutions and/or alternatives • Access company and client resources provided to accurately handle the call • Identify upsell/cross-sell opportunities • Actively participate in efforts to support customer satisfaction and maintain quality • Skillfully change from one task to another without loss of efficiency or composure • Ability to multi-task using multiple system pending the clients working environment • Successfully complete all training sessions • Effectively communicate with patience and understanding to build rapport • Remain positive and professional in all customer interactions • Be available at your desk, maintaining punctuality and attendance at all scheduled times • Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas • Flexibility to cross train as requested • Maintain the utmost confidentiality and security as it pertains to Five Star Solutions policies • Perform other duties as assigned* Required Skills/Abilities • Strong phone and verbal communication skills along with active listening through multiple channels • Customer focus and adaptability to different personality types • Maintaining composure in challenging and complex situations • Ability to use technology effectively and productively independently • Regularly required to sit • Regularly required to use hands to feel, handle and control objects • Occasionally required to reach, stoop, kneel, or crouch • Occasionally required to lift and/or carry loads of up to 30 lbs • All standard vision abilities are required • All standard hearing abilities are required Equipment Provided Option • Equipment will be shipped to you. • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment $14 - $14 an hour • Starting pay - $14/hr plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance • Shifts between 9:00am-6:00pm (EST) ; Work Days - M-F • Paid Training - typically 3 weeks in length from 9:00am-6:00pm Mon-Fri (EST) • Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.