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Customer Service Representative This position is national remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. UMR, UnitedHealthcare's third-party administrator (TPA) solution, is the nation's largest TPA. When you work with UMR, what you do matters. It's that simple and it's that rewarding. In providing consumer-oriented health benefit plans to millions of people; our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve newlevels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system. Opportunities are endless for your career development and advancement within UMR due to our record-breaking growth. Regardless of your role at UMR, the support you feel all around you will enable you to do what you do with energy, quality, and confidence. So, take the first step in what is sure to be a fast-paced and highly diversified career. Our Customer Service Representatives play a vital role in UMR's success by supporting members and providers while delivering exceptional service experiences. As a key point of contact, you'll help answer questions, navigate complex situations, build trust, and create positive outcomes. No two days are the same, and every interaction is an opportunity to make a meaningful impact. Through comprehensive training, ongoing support, and continuous learning opportunities, you'll gain valuable healthcare industry knowledge and develop skills that can support long-term career growth. Whether your focus is supporting providers, assisting members, researching complex issues, or developing new skills in healthcare operations, you'll be part of a team that values collaboration, innovation, and service excellence. If you're passionate about helping others, enjoy solving problems, and thrive in a fast-paced environment, this is an exciting opportunity to launch or grow your career with a company committed to helping people live healthier lives. This position is full time (40 hours/week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 8:00 pm CST. It may be necessary, given the business need, to work occasional overtime. We offer an initial 9 - 10 weeks of paid training. The hours during training will be 8:00 am - 4:30 pm CST, Monday - Friday. Training will be conducted virtually from your home and attendance during training is 100% mandatory. Primary Responsibilities: • Serve as a trusted resource by providing exceptional service and support to members and/or providers • Answer incoming inquiries and determine the appropriate assistance needed • Listen actively, ask thoughtful questions, and accurately document information in multiple systems • Research and resolve questions, concerns, and issues through real-time problem-solving and follow-up • Navigate multiple applications and resources to gather information and resolve inquiries efficiently • Communicate complex information in a clear, simple, and easy-to-understand manner • Collaborate with teammates and business partners to deliver effective solutions and positive outcomes • Meet established goals related to quality, productivity, customer satisfaction, accuracy, and attendance • Continuously learn and apply new skills, processes, and industry knowledge to support success You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • High School Diploma / GED • Must be 18 years of age or older • 1+ years of customer service experience in an office or professional setting • Experience with using computers as primary work tool • This position will receive calls up to 50-70 calls daily and requires full attention to work duties. Employees in this role must ensure they will have uninterrupted work time while they are on shift (outside of normally scheduled breaks and lunch). • Capability to successfully complete the Customer Service training classes and demonstrate proficiency of the material • Flexibility to work any of our full time (40 hours/week), 8-hour shift schedules during our normal business hours of 7:00 am - 8:00 pm CST, Monday - Friday Preferred Qualifications: • Customer service call center experience • Experience in a healthcare, insurance, medical, or dental environment • Experience with researching or processing healthcare claims • Experience with navigating multiple systems while assisting customers • Familiarity with medical and/or dental terminology, claims processing, coding, benefit plans, and health plan documents Telecommuting Requirements: • Ability to keep all company sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information privacy • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service (UHG requires a wired internet connection: cable, DSL or fiber internet service with Minimum speed standard of 25 Mb download/10-15 Mb upload. Wireless services such as satellite, hot spot, line of sight antenna cannot be used for telecommuting.) Soft Skills: • Demonstrated commitment to delivering exceptional service experiences • Communicates with empathy, professionalism, and authenticity to create positive interactions • Uses thoughtful listening and effective questioning techniques to understand and address customer needs • Applies resourcefulness and sound judgment to identify solutions and navigate complex situations • Handles sensitive and difficult situations with composure, respect, and a focus on resolution • Maintains a high level of accuracy and attention while managing multiple priorities • Effectively utilizes technology and digital tools to support customers and achieve business goals • Adapts quickly to changing priorities, new information, and evolving customer needs • Embraces continuous learning, professional growth, and opportunities to expand skills and knowledge • Contributes to a culture of collaboration, inclusion, and customer-first excellence *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Assistant Store Manager OverviewWhen you join our team as an Assistant Store Manager, you'll take on key store management responsibilities including assisting with supervising day-to-day store activities, ensuring overall store performance, managing schedules, and developing operational action plans while identifying training opportunities to develop and grow the team.Position TypeFull-Time38 hours per weekStarting Wage: $25.50 per hourWage Increase: Year 2 - $26.50 per hourDuties and ResponsibilitiesMust be able to perform duties with or without reasonable accommodationAssists the direct leader with developing and implementing action plans to improve operating resultsEstablishes and communicates job responsibilities and performance expectations to their direct reports to ensure mutual understanding and desired resultsIdentifies training and development opportunities that will assist their direct reports in achieving enhanced performanceUnderstands the overarching company strategy, as well as communicates and models the core values of the organization, to create a sense of teamwork and membership among employeesMonitors the competitive environment within the community and informs the direct leader regarding adjustments necessary to maintain the company's competitive positionProvides product feedback to the direct leader, including making recommendations regarding new items to carry or those that should be discontinuedParticipates in the interviewing process for store personnelCommunicates information including weekly information, major team milestones, developments, and concernsEnsures store personnel adhere to inventory procedures, product handling guidelines, and cash control policies to minimize lossesEnsures an appropriate resolution of operational customer concerns in their direct leader's absenceIdentifies and rectifies hazards, ensuring proper ergonomics and maintaining store equipment in proper working orderMaintains store cleanliness standards and proper store signage at all timesAssists the direct leader with maintaining proper stock levels through appropriate product orderingMerchandises product neatly to maximize salesEnsures the quality and freshness of products for sale and accuracy of product signageAssists their direct leader with achieving the store payroll and total loss budget, inventory counts, and training new employeesSupervises the day-to-day operations of their team, escalating issues to the appropriate level of support and/or leadership when necessaryEnsures direct reports complete assigned responsibilities in a timely and effective manner to provide the highest level of customer service for the businessComplies with all established company policies and procedures while upholding the security and confidentiality of documents and dataOther duties as assignedPhysical DemandsAbility to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heightsRegularly required to sit, stand, bend, reach, push, pull, lift, carry, and walk about the storeMust be able to perform duties with or without reasonable accommodationsJob QualificationsYou must be 18 years of age or older to be employed for this role at ALDIAbility to work both independently and within a team environmentAbility to provide and lead others to provide prompt and courteous customer serviceAbility to develop rapport, trust, and open communication that enhances the growth and job performance of direct reportsAbility to interpret and apply company policies and proceduresAbility to establish goals, guide employee performance to ensure the quality and completion of work assignmentsAbility to evaluate and drive performance of self and othersAbility to understand and apply management principles concerning budgeting, personnel costs, and expensesAbility to operate a cash register efficiently and accuratelyAbility to safely and properly operate equipment, including electric/manual hand jack, floor scrubber, and cardboard baler and perform general cleaning duties to company standardsExcellent verbal and written communication skillsAbility to stay organized and multi-task in a professional and efficient manner, following instructions and giving attention to detailMeets any state and local requirements for handling and selling alcoholic beveragesEducation and ExperienceHigh School Diploma or equivalent preferredA minimum of 3 years of progressive experience in a retail environmentA combination of education and experience providing equivalent knowledgePrior management experience preferredAll Employees Benefits401(k) PlanCompany 401(k) Matching ContributionsEmployee Assistance Program (EAP)PerkSpot National Discount ProgramFull-Time Employees BenefitsMedical, Prescription, Dental & Vision InsuranceGenerous Vacation Time & 7 Paid HolidaysUp to 6 Weeks Paid Parental Leave at 100% of payUp to 2 Weeks Paid Caregiver Leave at 100% of payShort and Long-Term Disability InsuranceLife, Dependent Life and AD&D InsuranceVoluntary Term Life InsuranceFull-time employees average 30 or more hours per week within an annual lookback periodBenefits offered to full-time and part-time employees may vary by stateEqual Opportunity StatementALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.#J-18808-Ljbffr