$19/hr
FULLY REMOTE - Helpdesk Technician in New Mexico
ProtoCall Services · Abilene, TX
Job description
Job Details Job Location: PCR (ProtoCall Remote) NM - Anywhere, NM 87109Salary Range: $19.00 - $19.00 HourlyThe Helpdesk Technician I (HTI) serves as the first point of contact for employees seeking technical assistance. This role provides frontline technical support, resolves routine hardware,software, and account issues, and appropriately escalates complex incidents to other members of the IT team. The Helpdesk Technician I is responsible for delivering timely, professional customer service while supporting the organization's technology environment. This position reports to the Assistant IT Director.Work at Protocall is inherently stressful given the nature of our mission. It is the basic responsibility of each employee to manage their stress in a way that sustains our commitment to the highest level of client care, customer service, professional conduct, and a supportive work environment.Typical Duties Process Service Requests to resolution or escalated to other IT Team members using Freshservice within required timelinesRecord events/problems and their resolution in FreshserviceDocument all end user communication in FreshserviceAnswer queries on basic technical issues and offer advice to solve themProvide helpdesk and technical support either by phone or remote accessRespond to IT issues; hardware maintenance, software, networking, etc. within required timelinesAssist in troubleshooting for system errorsAssist with the implementation and support of new software and featuresIdentify and suggest possible improvements on proceduresSupport and administration of all IT related systems and databasesMay have inadvertent access to PHI in the course of performing IT support and administration functionsDetailed Standards and Expectations are listed in the Helpdesk Standards document, provided at time of employmentPerforms other duties as requestedRequirements for the Helpdesk Technician High school degree or equivalent; bachelor's degree in computer science, information systems, or behavioral health related field preferredProven experience as a help desk technician or other customer support roleTech savvy with working knowledge of office automation products, databases and remote controlGood understanding of computer systems, mobile devices and other tech productsAbility to diagnose and resolve basic technical issuesExcellent written and verbal communication skillsProtocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different.#J-18808-Ljbffr
More jobs in Abilene, TX
Delivery Driver - Work When you want
DoorDash · Abilene, TX
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo
New CDL Positions Open. Great Benefits. Top Pay. Hiring Now. Apply Today!
Administrative Assistant 4
HonorVet Technologies · Abilene, TX
Job Title: Business Support and Administrative - Administrative Assistant 4 Duration: 12+ Months(W2 Only) Location: Remote Summary: The main function of an administrative assistant/executive assistant is to provide high-level administrative support by conducting research, handling information requests and performing clerical functions. A typical administrative assistant acts as information and communication managers for an office. Job Responsibilities: • Supervise general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work. • Review and approve invoices, reports, memos, letters, financial statements, and other documents. • Review and approve corporate documents, records, and reports. • Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution. • Prepare agendas and make arrangements for committee, board and other meetings. • Make arrangements for travel, planning meetings, etc. Skills: • Verbal and written communication skills, multi-tasking, customer service skills and interpersonal skills. • Strong ability to work independently and manage one's time. • Strong ability to keep information organized and confidential. • Strong ability in event planning. • Strong leadership and mentoring skills necessary to provide support and constructive performance feedback. • Previous experience with computer applications, such as Microsoft Word, Excel and PowerPoint. Education/Experience: • High school diploma or GED required. • 8-10 years' experience required. • Experience working with executives required.
Customer Service Associate I
Dollar Tree · Abilene, TX
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: • Assist customers with questions and recommendations • Manage sales transactions while working assigned cash register • Maintain security of cash and protect company assets • Keep the store well-stocked, and recover merchandise • Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards • Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders • Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable • Other duties as assigned* Skills and Experience: • High school diploma or equivalent is preferred • Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred • Ability to follow instructions and interpret operational documents is required • Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting • Excellent customer service and relationship management skills are required • Strong organizational and communication skills are required • Strong problem-solving and decision-making skills are required Perks and Benefits: We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer: • Employee Assistance Program • Retirement plans • Educational Assistance • And much more! We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor. Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. Part time 130 S Bolingbrook Drive,Bolingbrook,Illinois 60440 00689 Dollar Tree Min: 15 Max: 15.5