Remote Medicare Customer Service Rep - Work From Home

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General PurposeResponsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to customers, associates and merchandising. Must learn all phases of store operations. In the absence of the Store Manager, the Assistant Manager leads the entire operation of the store to ensure Company standards and best practices are consistently met.Essential FunctionsGeneral Operating RequirementsLeads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.Assists in the analysis of store reports to evaluate controllable expenses and overall store performance.Communicates any variances to Company standards to the Store Manager.Ensures proper scheduling of associates to meet business objectives.Ensures compliance with all State, Local and Federal regulations.Accepts special assignments as directed by Leadership.Responsible for payroll administration including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.Organizational DevelopmentAssists in recruiting, hiring, training and developing non‑exempt associates.Ensures compliance of Ross personnel policies and procedures.Assists with associate relations issues by communicating any incidents to the Store Manager or District Manager as needed.Expense ControlAssists in the management of and continuous monitoring of actual expenditures to be within budget.Controls payroll hours to plan, as the primary controllable expense, and adjusts to current business trends.Maintaining a Safe & Secure EnvironmentUnderstands that safety is the number one priority and practices safe behaviors in everything they do.Ensures all associates understand and can execute emergency operating procedures.Maintains adherence to Company safety policies and ensures the safety of associates and customers.Assists in the facilitation of monthly safety meetings.Customer ServiceTreats all customers, associates, and other leaders with respect.Demonstrates courtesy, friendliness, and professionalism at all times and recognizes associates using Company recognition programs.Executes customer service programs and merchandise presentation programs through associate training and program supervision.Supervises and coaches retail associates in providing efficient and friendly service at the registers, customer service desk, fitting rooms, sales floor, etc.Personal and Store BrandRepresents and supports the Company brand at all times.Maintains and models a professional appearance, in accordance with the Company Dress Code, and reinforces the Dress Code at all times.Manages the store to ensure a clean, neat, easy to shop environment.Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross associates.Merchandise Processing and In‑Store MarketingEnsures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.Ensures merchandise is presented and organized according to Company merchandising guidelines.Urgently manages merchandise processing to the sales floor within the expected Company timeframe.Loss PreventionAssists with training associates on Loss Prevention awareness and store shortage goals.As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with associates and customers.Safeguards confidential information, cash and credit card information and merchandise.Understands and complies with the Loss Prevention Awareness Program and is responsible for store loss prevention, including maintaining a large customer service presence on the sales floor, customer and associate engagement and heightened loss prevention awareness.Assists in leading the annual inventory process including preparation and execution of inventory guidelines.Monitors mark‑out‑of‑stock policy to ensure proper administration.Ensures Public View Monitor (PVM) system is maintained properly.CompetenciesCustomer FocusMotivating OthersDrive for ResultsConflict ManagementManaging and Measuring WorkCommunicationHiring and StaffingOrganizingQualifications and Special Skills RequiredTwo or more years of store or assistant store manager experience in a retail environment.Must demonstrate the ability to supervise, motivate and communicate positively to store associates at all levels.Ability to handle multiple tasks, prioritize those tasks, give direction and follow through to completion.Ability to set priorities and exercise independent judgment.Maintain high quality of customer service.Fluency in English.Ability to work evenings and weekends.Ability to perform basic mathematical calculations commonly used in retail environments.Physical Requirements / ADAAbility to use all store equipment, including PDTs, registers and PC as required.Ability to spend up to 100% of working time standing, walking, and moving around the store.Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.Ability to occasionally push, pull and lift more than 25 lbs.Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.Certain assignments may require other qualifications and skills.Supervisory ResponsibilitiesDirect supervision of all non‑exempt associates.#J-18808-Ljbffr