Call Center CSR III - Customer Service Specialist
First Financial Bankshares · Abilene, TX
Job description
First Financial Customer Service Specialist We're always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you're challenged, valued and empowered everyday. We strive to be the best destination for the industry's top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done. First Financial Bank is looking for talented individuals who seek the challenge of providing first-class service to customers and prospective customers of an award-winning financial institution. First Financial Bankshares has been named among the nation's top performing banks in the one to five-billion-dollar category each of the last five years. We want people who find satisfaction from succeeding and growing along-side our leading community financial institution. At First Financial, we offer the opportunity for you to grow as a Customer Service Specialist. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Every interaction is an opportunity for you to use your problem solving and relationship building skills to answer customer questions. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life. We also offer the satisfaction of helping others, a productive team-based environment, supportive management and casual business attire. Scope/Responsibilities • As a First Financial Customer Service Specialist, you will be responsible for supporting all products and services in our retail and commercial lines of business via inbound and outbound customer service calls concerning: • Bank operations • Bank Regulations • Transaction processing • Electronic services • Marketing • Promotional activities • Online banking and mobile banking issues • And other inquiries as required by business objectives • Handle and carefully respond to all customer inquiries. 100-200 calls daily. • Provide excellent customer service through active listening • Meet and exceed service goals with the proven ability to build and advance customer relationships • Work with confidential customer information and treat it sensitively • Appropriately communicate with customers • Aim to resolve issues on the first call by being proactive in your customer service approach • This position requires the candidate be on the phone approximately 90% of scheduled time and possess the ability to adhere to pre-defined activity schedules. • Additional responsibilities include: • Identifying customer needs and suggesting appropriate products and services; • Utilizing technology to support and troubleshoot online services, gathering information, and tracking customer interactions; • Actively participating in the Customer Service First sales and service culture, supporting the values of the organization, and follow established bank policies and procedures. Essential Functions • Most important to this position is promptly answering incoming phone calls, courtesy to customers, accurately identifying customer's needs, and transferring calls accurately. • Uses the Bank phone equipment as well as multiple systems at the same time • Actively participates in the sales and service culture, support the values of the organization and follow established bank policies and procedures. Minimum Qualifications We are looking for individuals who will provide professional, reliable and prompt service to our customers. The ideal candidate will have a minimum of: • Two years of consistent customer service experience, preferably in financial services • Six months of Call Center experience is desirable. • Candidate must have a High School diploma or GED. • Excellent written / verbal communication and customer service skills, proficiency in Windows based applications as well as internet browsers, mobile devices, basic computer hardware • Ability to meet training standards is also required and availability to work various shifts including evenings and weekends. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
More jobs in Abilene, TX
Dedicated CDL-A Truck Drivers CDL-A Dedicated runs offer high earnings, weekly home time, unique benefits, and more! It's an exciting time for CDL-A truck drivers to join USA Truck's Dedicated division because we offer high earning potential and weekly home time plus unique benefits when you join the USA Truck team. Learn more and apply today! Why choose USA Truck CDL-A dedicated truck driver jobs? • Earn up to $114,000 per year • Earn up to $2,190 per week • 1st year earnings $80,000 - $90,000 average • Dedicated account; weekly home time • 5.5-day work schedule Benefits • Paid time off (PTO) • Paid orientation • 7 paid holiday opportunities annually • Comprehensive healthcare coverage including Medical, Dental, and Vision • Company-paid Life and AD&D insurance • Access to a wide range of voluntary benefits • CDL Defender, Family Defender, and Identity Defender coverage options • 401(k) retirement plan • HSA and FSA benefit options • Rider and pet policy • Parking reimbursement program Bonus Opportunities • Long Haul Tenure Reward • Quarterly bonus - earn an additional $0.05 CPM every quarter! • Earn up to $3,000 in driver referral bonuses for qualified referrals Equipment & Technology • Late-model trucks equipped with 1500-1800 watt inverters and 100% automatic transmissions • Advanced in-cab technology including electronic logging and GPS navigation systems CDL-A Dedicated Truck Driver Job Requirements: • Must be at least 21 years of age • 6+ months CDL A driving experience required • No DUI, DWI, or moving violations involving drugs or alcohol in the last 3 years • Stable work history • Valid CDL-A and Medical Card A more positive driver experience starts at USA Truck. Fill out our short form today! Call 844-579-0850 or Apply Online!
Job Description: CDL Class A Shuttle Driver Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams. Job Description: We Deliver the Goods: • Pay: $60,000 to $70,000 Annually • Performance incentive - $450/Quarter with $200 kicker. If all four quarters earned - $2000. • Schedule/Hours: Sunday-Friday, 1-3 trips dispatching between 2:30pm-12am depending on load. • 5 weeks of training in Temple, TX • $5000 sign on bonus, Terms Apply - Any person who has worked for a Performance Food Group (PFG) owned company within the last 6 months is not eligible to receive this incentive. • Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more • Growth opportunities performing essential work to support America's food distribution system • Safe and inclusive working environment, including culture of rewards, recognition, and respect Position Purpose: As a Shuttle Driver, you will play a vital role in the operation of our business by transporting empty trailers to the Operating Company warehouse locations and turn around and deliver full trailers to domicile/shuttle yard locations. The Shuttle Driver is responsible for driving a tandem trailer, tractor trailer and/or straight truck on intrastate and interstate routes for the purpose of transporting empty trailers to the Operating Company warehouse locations. Turns around and delivers full trailers with various products to domicile/shuttle yard locations in a safe and timely manner and in accordance with Department of Transportation (DOT) regulations. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company. Responsibilities may include, but not limited to: • Performs all required safety checks (i.e., pre/post trip) including inspections of tractor/truck and trailer according to Department of Transportation (DOT) regulations; inspects tractor/truck and trailer to insure they meet company safety standards and take appropriate action as needed. • Reports all safety issues and/or repairs required. • Follows all DOT regulations and company safe driving guidelines and policies. Immediately reports all safety hazards. • Inspects trailer for properly loaded and secured freight. • Ensures all required route paperwork is with tractor trailer load and available to driver upon dispatch. • Drives and delivers trailers according to predetermined route schedule. • Performs hook/unhook procedures per safety guidelines. • Parks and stores tractor trailers in designated areas. • Ensures all equipment and freight are appropriately locked and/or always secured. • Collects and secures damaged goods and customer returns in empty trailer to bring back to driver check-in at base facility and complete necessary paperwork. • Unloads all equipment, materials and remove trash from trailers as required. • Completes daily record of hours of service and enter in log in accordance with Federal DOT, state, and company requirements. • Performs general housekeeping duties in tractor, loading dock area and keep trailers clear and clean as required. • Performs other related duties as assigned. Required Qualifications: • High School Diploma/GED or Equivalent Experience • 6-12 months commercial driving experience • Valid CDL A with Doubles Endorsement • Must be 21 years of age • Meet all State licensing and/or certification requirements (where applicable) • Clean Motor Vehicle Report (MVR) for past 3 years • Work required 3rd shift schedule, Sunday Thursday nights (schedules may vary) • Pass pre-employment drug test • Pass road test • Valid current DOT Health Card and/or able to secure new DOT Health Card • Able to hand-lift and utilize two-wheeler, lift gate and/or other equipment to move and/or stack product cases/freight of varying size and weight throughout shift; product generally ranges from approximately 60 to 90 pounds, depending on the location. EEO Statement: Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement. Click Apply below to be redirected to our career page and complete the application process or call 844-981-0399 to speak with our head recruiter.
New CDL Positions Open. Great Benefits. Top Pay. Hiring Now. Apply Today!
CDL-A Owner Operator Truck Driver Job (Earn $5,500 - $9,000/Wk)
Hiring Drivers Now · Abilene, TX
Class A Owner Operator Truck Driver Job (Earn $5,500 - $9,000/Wk) Apply today and within 24 hours you'll receive multiple job offers. Earn $5,500 - $9,000/Wkr based on position/location. Simply select the driving job that offers you what is most important. Higher pay, increased benefits or more home-time: You choose. Owner Operator Driver Pay: $5,500 - $9,000/Wk Apply now to receive your job offers!