Remote Service Representative

Job description

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients. Job Summary As a Customer Service Representative, you'll manage inbound customer inquiries related to employee benefit plans, claims, and general coverage. This remote, seasonal position supports both Voluntary Benefits (VB) and core benefits teams. Key Responsibilities • Respond to incoming calls from clients, members, providers, and employer groups. • Assist with benefit plan details, claim statuses, coverage questions, and pre-certification information. • Follow established scripts for Voluntary Benefits (VB) calls. • Document interactions in systems like Flex, Alegis, Luminis, and internal ticketing tools. • Meet KPIs including average handle time and call quality. Qualifications • No minimum years of experience required. • Strong soft skills - Ability to stay calm and courteous in challenging calls. • Previous customer service or call center experience is a plus. • Ability to navigate multiple systems and retain technical details. • Excellent verbal and written communication skills. • Comfortable working with diverse customers and team members. Skills • Technical skills: Ability to navigate multiple systems, like Flex, Alegis, Luminis. • Soft skills: Strong communication, ability to remain calm under pressure. Additional Requirements • Stable high-speed internet connection (minimum 20 Mbps download). • Quiet, distraction-free home office setup. • All equipment provided: Laptop, phone, two monitors, headset, etc. Benefits • Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances). • Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)). • 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1). • Short Term Disability Insurance. • Term Life Insurance Plan. Required Employment / Compliance Language Your eligibility for the job is contingent upon successfully clearing a background check. * We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA). Medix Overview: With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours. * As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients