Customer Service Representative

Job description

When it comes to maintaining comfort, keeping the lights on and water flowing, no one can compete with hometown heroes. HomeTown Services is a residential services provider in the South Central U.S. that provides homeowners with the highest-quality heating, AC, plumbing, and electrical repair andreplacement services. Job description Bilingual is a plus! PAID WEEKLY! We are currently looking to add Customer Service Representatives to our team. • Competitive Pay • Full-Time HomeTown Services: When it comes to maintaining comfort, keeping the lights on and water flowing, no one can compete with hometown heroes. HomeTown Services is a residential service provider in the South Central U.S. that provides homeowners with the highest-quality heating, AC, plumbing, and electrical repair and replacement services. We want this position to be a great fit for you and for us. Possible candidates must possess the following requirements: • Active listener with strong customer service skills. • Pays close attention to details. • Able to adapt and respond to different types of personalities. • Excellent communication and presentation skills. • Enthusiastic and positive. • Strong computer skills. • Ability to multi-task, prioritize and manage time effectively. • High school diploma or equivalent preferred. • Customer Service experience. Job functions: • Inbound Customer Service Phone Calls • Outbound Customer Service Phone Calls • Handling Chats / Text Communication with Customers • Multi-Screen management • Multi-line phone operations • Open and maintain customer accounts by recording account information accurately. • Identify and assess customer needs to achieve satisfaction. • Build sustainable relationships of trust through open and interactive communication. • Provide accurate, valid and complete information by using the right methods and tools. • Keep records of customer interactions, process customer accounts, and file documents. • Follow communication procedures, guidelines, and policies. • Greet customers warmly and ascertain problem or reason for calling. • Advise on company information. • Take payment information and other pertinent information such as addresses and phone numbers. • Answer questions about warranties or terms of sale. • Inform customer of deals and promotions. • Basic office functions such as emailing, faxing, filing, etc. • Other duties as assigned. Whats in it for you? • Extensive benefits package: • Majority of employee Health premiums and a portion for dependents is paid by Company • Dental and Vision coverage available at minimal cost to employees • Short-term and Long-term disability options (LTD covered by Company) • Additional Voluntary term-life coverage options • 401K and Roth options with company match. • Up to 3 weeks paid vacation • Weekly pay • Paid holidays If you meet the requirements and want to join an amazing team - We would love to hear from yo