Customer Service Representative II
AAON · Tulsa, OK
Job description
Customer Service Representative II The Customer Service Representative II is responsible for handling more complex customer interactions, including escalated inquiries, product support, and issue resolution. This role contributes to organizational objectives by ensuring timely and effective customer service, improving satisfaction, and supporting operational efficiency. The position works with increased independence while serving as a key liaison between customers and internal teams. This role also supports process improvements and provides guidance to entry-level team members. Primary Duties: • Respond to and resolve escalated customer inquiries, concerns, and complaints in a timely and professional manner. • Provide intermediate-level product support and technical guidance within established parameters. • Coordinate with engineering, production, logistics, and other teams to resolve customer issues and ensure successful outcomes. • Manage order changes, returns, and warranty-related requests with accuracy and attention to detail. • Maintain accurate records of customer interactions, transactions, and issue resolutions. • Monitor customer concerns and identify trends or recurring issues to support process improvements. • Ensure adherence to company procedures and service standards while maintaining a high level of customer satisfaction. • Support ongoing communication between customers and internal teams to ensure expectations are met. • Provide guidance and mentorship to Customer Service Representative I team members. • Assist with training and onboarding of new team members. • Support process improvement initiatives to enhance customer service efficiency and experience. • Participate in cross-functional projects to improve customer support processes. • Performs other duties as assigned. Job Requirements Education and Experience Requirements: • Requires an Associate degree or equivalent work experience; • 2+ years of experience in customer service or a related field, • Or any combination of education and experience, which would provide an equivalent background. Experience in a manufacturing or technical environment preferred. Knowledge, Skills, and Abilities: • Working knowledge of customer service practices and systems. • Intermediate understanding of products and technical concepts. • Strong problem-solving and conflict resolution skills. • Ability to manage multiple priorities and work independently. • Effective verbal and written communication skills. • Proficiency in customer management systems and standard business tools. Essential and Physical Functions: • Ability to analyze and resolve moderately complex customer issues. • Strong attention to detail and organizational skills. • Ability to manage multiple tasks in a fast-paced environment. • Ability to communicate technical information clearly to customers and team members. • Ability to sit or stand for extended periods while working on a computer and phone system. Work Environment: • Perform work primarily in an office or hybrid environment. • Occasional exposure to manufacturing or warehouse settings during training or issue resolution. • Regular interaction with customers, internal teams, and leadership. • Fast-paced, collaborative environment requiring adaptability and responsiveness. • Compliance with all company policies and procedures to maintain a safe working environment. • Use of personal protective equipment (PPE) as required when visiting operational areas. Disclaimer: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.
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Now Hiring CDL-A Truck Drivers! Apply today and within 24 hours you'll receive multiple job offers. Earn $.60 - $.80+ CPM and up per year based on position. Simply select the driving job that offers you what is most important. Higher pay, increased benefits or more home-time: You choose. Avg. Company Driver Job Offers Salary: $85,000-$110,000+ Avg. Owner Operator Job Offers Salary: $200,000-$325,000+ Apply now to receive your job offers!
" Licensed Psychiatric Nurse Practitioner Wage: Up to $199/hour Did you know that you can build a flexible private practice on your terms as a psychiatric nurse practitioner? Whether you want to see patients alongside a full-time job or grow a full-time practice, Headway makes it easy to accept insurance, boost your earnings, and focus on care - without the administrative burden. It's all on one free-to-use platform, no commitment required. About the role This position is for licensed psychiatric nurse practitioners looking to start or grow their private practice. Headway provides the tools, resources, and support to help you navigate insurance, streamline operations, and let you focus on what matters most - your patients. About you • You're a fully licensed psychiatric nurse practitioner with your DEA or CDS number, ANCC or AANP board certification, a valid NPI number and malpractice insurance. • You're looking to start or expand your private practice while maintaining control over your schedule, client load, and work environment. Why partner with Headway? As an independent provider with Headway, you'll gain access to: • Hassle-free insurance credentialing: Get credentialed for free in multiple states within as little as 30 days. • Increased earnings: Secure competitive rates with top insurance plans through our nationwide network. • Predictable bi-weekly payments: Receive reliable payouts directly from Headway. • Built-in EHR tools: Access real-time scheduling, secure client messaging, documentation templates, assessments, and more. • Compliance & audit support: Stay up-to-date with insurance requirements and industry regulations. • Free continuing education: Earn CEUs and expand your expertise through Headway Academy. How Headway supports your patients • Increased access: Headway makes it easier for your clients to get the care they need at a price they can afford through insurance. • Instant verification: Clients can easily check their insurance status and get the care they need without disruption. Important Notes • This is a 1099 independent contractor role. You'll have full autonomy over your practice, including setting your hours and managing your caseload. • At this time, Headway can't support mental health professionals that aren't fully licensed. If your application was rejected for incomplete licensure, you're welcome to reapply once you have a valid license. About Headway We make it easy for mental health providers to take insurance by credentialing you with the nation's largest networks, handling billing and admin paperwork, and helping you earn more stable income with higher rates. With Headway, you can finally focus on what matters most: providing life-changing care. We'll take care of the rest.
Del Driver-NONCDL-Hourly
GMS · Tulsa, OK
Delivery Driver The primary function of a delivery driver is to safely and efficiently operate a commercial motor vehicle in compliance with company policies and Federal and State regulations and to deliver all freight undamaged. Work as a team player to deliver and load and unload materials while providing a world-class customer service experience. Duties & Responsibilities • Inspect truck and trailer for defects to ensure safe operation. • Safely load building materials onto flatbed or boom trucks and unload products at commercial and residential job sites. • Deliver materials to assigned areas as directed by customers while prioritizing personal safety and the safety of others. • Communicate professionally, both verbally and in writing. • Maintain records required for compliance with State and Federal regulations. • Report all accidents involving the driver or company equipment. • Lift heavy building materials up to 80 lbs. for loading and unloading. • Provide excellent customer service with a professional attitude. Basic Qualifications • Must have a valid driver's license. • Must have a clear three (3) year Motor Vehicle Report. • Must have knowledge of Department of Transportation regulations. • High School diploma or GED. Core Competencies • Strive to do the right thing by displaying trust and integrity. • Embody the principles of servant leadership by putting the needs of others first, valuing diverse perspectives, and demonstrating a positive and humble attitude. • Demonstrated ability to work independently and on a team and collaborate effectively to get the job done. • Establish and maintain effective working relationships at every level of the organization. • Champion an inclusive working environment by empowering others and valuing diverse backgrounds and experiences. • Ability to self-manage, show initiative, be proactive, and drive results. • Communicate professionally, both verbally and in writing, to coworkers and customers. Physical Requirements • Remain in a stationary position while driving a commercial vehicle approximately 40% of the time. • Frequently move materials weighing up to 80 lbs. while unloading flatbeds. • Constantly move materials from commercial motor vehicles onto job sites. • Operate commercial motor vehicles and/or boom vehicles. • Position self to unload materials from flatbeds or booms. • Judge distance while delivering materials and operating boom equipment. • Communicate with management and coworkers and exchange accurate information. • Work constantly in an outdoor environment while making deliveries. Required Cognitive Skills • Prioritize job sites and deadlines. • Manage stress based on customer deadlines. • Multitask effectively. • Receive and follow information and directions. • Quickly communicate solutions when problems occur. • Demonstrate a high degree of sound judgement. This job description is subject to change at any time. Launch your career with a national building materials distributor and discover opportunities for growth and advancement. We value our team members and believe them to be our greatest assets. As such, we invest in training and strive to provide a work-life balance. Job Location: Cherokee Building Materials, Inc. - Tulsa 12222 East 60th Street Tulsa, OK 74146 As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law. Medical, Dental, Vision, Disability & Life Insurance, Wellness Benefits, 401(k) Retirement Plan, Employee Stock Purchase Program, Paid Holidays & Vacation Days, Professional Growth Opportunities, Development & Training Programs
Porter (Automotive - Service) - Fowler Toyota Tulsa
Fowler Automotive · Tulsa, OK
Porter (Automotive - Service) - Fowler Toyota Tulsa Fowler Toyota of Tulsa - Tulsa, OK 74145 Job Description Porter - Automotive - Fowler Toyota Tulsa Fowler Toyota has an outstanding opportunity for a detailed, task-oriented, motivated, customer service minded Porter for our growing dealership. Job Responsibilities • Drives customer vehicles to and from service lane, service stalls, and parking lot as needed. • Drive vehicles through car wash. • Cleans driveway and sidewalks, removing snow and debris as necessary. • General cleanup of vehicles after service work is completed. • Parks vehicles in the vehicle lot in an orderly manner • Maintains showroom and stock vehicles in clean and presentable condition at all times. • Washes and prepares new and used vehicles for lot display. Education and/or Experience High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Experience in the automotive industry is a plus but not required Requirements Valid Driver's License and MVR acceptable to our Insurance Carrier Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk; use hands and arms to handle, feel and reach. The employee frequently is required to stand; climb or balance; stoop, kneel, crouch, or crawl; and talk and hear. The employee is occasionally required to sit and taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Compensation Compensation is based on experience and is highly competitive in the marketplace What We Offer Perks & Benefits Fowler offers medical, vision, dental life & disability insurances. Fowler has a 401K employer matching plan, Paid Time Off, Volunteer Paid Time Off, Paid Holidays, and Parental Leave & Bereavement Leave. Fowler also offers its employees access to an employee assistance program. Fowler offers job specific education to include student sponsorships, internships, manufacturer and dealership training with Graduate & Tool Incentive programs. Fowler also offers the Mamava Lactation Pods for customers and personnel. The Fowler Standard This is what drives us. Being friendly, helpful, honest and fair The mission of Fowler is to grow our business by earning the respect, trust and loyalty of our customers through our employees. Fowler's vision is to be the dealer of choice in the communities we serve. We will do this by providing exceptional products, services, and superior customer service. Our dedication to the development and advancement of our people, technology and systems will help us get there together. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate employees on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.