Nurse Practitioner

About PatientIQ PatientIQ is a fast-growing health tech company on a mission to improve patient outcomes. We partner with healthcare providers, medical device companies, and researchers to collect, analyze, and act on patient-reported outcomes data at scale — poweringsmarter clinical decisions and accelerating the future of value-based care. Headquartered in Chicago and backed by top-tier venture capital and major health system investors, PatientIQ is building the largest platform for healthcare providers, industry partners, and researchers to collaborate on what matters most: helping patients get better. The opportunity Healthcare organizations are under increasing pressure to collect patient-reported outcome (PRO) data to comply with CMS mandates and demonstrate care quality. While PatientIQ's platform automates the majority of that outreach digitally, some patients require a more personal touch - a real person on the other end of the line. PatientIQ is expanding its patient outreach function, and we're looking for someone ready to grow with it. As a Patient Outreach Coordinator, you'll conduct outbound calls to patients on behalf of our health system customers, working to ensure they complete outstanding PRO surveys at critical care milestones. You'll have real input into how this function evolves - identifying patterns, refining scripts and workflows, and helping shape the processes that make patient outreach more effective as we grow. This is an ideal role for someone early in their career who is detail-oriented, comfortable on the phone, and energized by the opportunity to improve and refine how things work rather than simply follow a fixed script This is a CONTRACT role with hourly pay, expected to be around 40 hours per week. It is not benefits eligible. What you'll do • Conduct outbound calls to patients on behalf of PatientIQ health system customers, guiding them to complete outstanding PRO surveys at pre- and post-operative timepoints • Follow approved call scripts and objection handling guides, adapting your approach based on patient context while staying within defined protocols • Log every call attempt with accuracy and notes using PatientIQ's internal tracking tools • Manage your daily call queue by priority, ensuring highest-risk patients (those closest to survey expiration windows) are reached first • Adhere strictly to HIPAA requirements, do-not-call policies, and approved voicemail protocols at all times • Escalate clinical questions or concerns immediately using the defined escalation path • Provide regular feedback on call patterns, patient objections, and process gaps to help the team continuously improve scripts, workflows, and tooling • Participate in training and quality review sessions as the outreach program matures What success looks like We believe clarity drives performance. Here's what the first 90 days look like in this role: 30 days - Completes onboarding and PatientIQ platform training - Demonstrates accurate call logging with no material errors - Passes a script read and live call observation with hiring manager - Has begun making independent calls 60 days - Independently managing full daily call queue across active pilot accounts with no daily check-in required - Logging accuracy consistently high (reviewed weekly) - Has surfaced at least one process observation or improvement suggestion 90 days - Measurable PRO completion lift attributable to call outreach on at least one pilot account - Call handling feels natural and confident across all four scenario types (live, voicemail, objection, clinical escalation) - Has contributed meaningfully to at least one script or workflow refinement Requirements What you bring • Bachelor's degree or equivalent practical experience • Prior experience in a patient-facing, customer service, or outbound calling role • Strong verbal communication skills and comfort engaging with patients over the phone with empathy and professionalism • High attention to detail and a habit of thorough, accurate documentation • Process-oriented mindset, you notice when something could work better, and you say so • Ability to work independently in a remote environment with minimal day-to-day supervision Nice to have • Bachelor's degree in a healthcare-related field or equivalent practical experience • Familiarity with healthcare terminology, clinical workflows, or patient engagement concepts • Experience in high growth SaaS environments • Familiarity with HIPAA or other compliance frameworks • Demonstrated experience in healthcare operations, quality improvement, or care coordination Benefits Why PatientIQ? • Mission-driven work. We're solving a hard problem that matters — improving patient outcomes through better data. Every person here is working on something real. • True idea meritocracy. Great ideas win, regardless of title. We encourage every team member to challenge the status quo. • World-class team. You'll work alongside people who are at the top of their fields in health tech, enterprise software, and clinical science. • Fast-growing. We're building the largest platform for healthcare providers and industry to collaborate — and we're just getting started. • Great benefits. Top-notch health, dental, and vision. 401(k). Flexible PTO — we trust you to take the time you need. Professional development stipends. • Real ownership. This is not a role where you maintain someone else's playbook. You'll build, shape strategy, and see your impact directly.

ROI Medical Records Specialist - Remote

Sharecare · Abilene, TX

Job Description: Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com . Job Summary: This position is responsible for processing all release of information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. Essential Job Functions: • Completes release of information requests including retrieving patient's medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity. • Date stamps all requests and highlights pertinent data to facilitate processing. • Validates requests and authorizations for release of medical information according to established procedures. • Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing. • Maintain equipment in excellent operating condition (inside and out). • Provides excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems. • May receive incoming requests including opening mail, telephone inquiries, and retrieving facsimile inquiries, depending on the needs to the client. • Maintains a neat, clean, and professional personal appearance and observes the dress code established. • Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area. • Maintains working knowledge of the existing state laws and fee structure • Works within scope of position and direction; willingly accepts assignments and is available to take on additional facilities or help out during backlogs • Carries out responsibilities in accordance with client/site policies and procedures, including HIPAA, state/federal regulations related to operations, and labor regulations. • Maintains confidentiality, security and standards of ethics with all information. • Work with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner. Qualifications: • High School Diploma (GED) required • A minimum of 2 years prior experience in a medical records department or like setting preferred • Must have strong computer software experience – general working knowledge of Microsoft Word and Excel required • Excellent organizational skills are a must • Must be able to type 50 wpm • Must be able to use fax, copier, scanning machine • Must be willing to learn new equipment and processes quickly. • Must be self-motivated, a team player • Must have proven customer satisfaction skills • Must be able to multi-task Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

Patient Outreach Coordinator (Contract)

HirexHire · Slaton, TX

Patient Outreach Coordinator (Contract) Our client is seeking a Patient Outreach Coordinator to support patient engagement by conducting outbound outreach on behalf of healthcare provider partners. This individual will connect with patients to encourage completion of patient-reported outcome surveys, maintain accurate documentation, and help improve outreach processes as the program continues to scale. This is an excellent opportunity for someone who enjoys helping others, communicates with empathy, and thrives in a structured, process-driven environment. This is a long-term contract opportunity. Conduct outbound calls to patients, encouraging completion of patient-reported outcome surveys at designated points throughout their care journey. Follow established call scripts, communication guidelines, and escalation procedures while adapting conversations to each patient's needs. Accurately document call activity, patient interactions, and survey status within internal systems. Manage and prioritize a daily outreach queue to ensure timely follow-up with patients approaching survey deadlines. Maintain compliance with HIPAA requirements, patient privacy standards, and approved outreach protocols. Escalate clinical questions or patient concerns to the appropriate internal teams following established procedures. Provide feedback on patient trends, common objections, and process improvement opportunities to enhance outreach effectiveness. Participate in ongoing training, quality assurance reviews, and continuous improvement initiatives as the outreach program evolves. Bachelor's degree or equivalent professional experience. Previous experience in a customer service, patient support, patient outreach, call center, or other phone-based role. Strong verbal communication skills with the ability to engage patients professionally, empathetically, and confidently over the phone. Excellent attention to detail and experience maintaining accurate documentation and records. Ability to work independently while managing daily priorities in a remote environment. Process-oriented mindset with a willingness to identify opportunities to improve workflows and overall efficiency. Experience working within healthcare, healthcare technology, or regulated environments is preferred. Familiarity with HIPAA, patient engagement programs, healthcare terminology, or care coordination is a plus. Our client was selected as one of the top 50 "Best Small Companies to Work For in Chicago" and they pride themselves on their team culture and shared passion for working together to solve meaningful problems in health care to improve patient lives. Check out a few of their benefits below: They are Mission Driven - our client's team is motivated to solve complex problems, drive medicine forward, and ultimately improve patient outcomes. True Idea Meritocracy - great ideas win out. They encourage all team members to challenge the status quo because their mission demands this. World-Class Team - they're at the top of our industry because of our employees. They're the best investment they can make, and they never forget that. Fast Growing - they are building the largest platform for healthcare providers, industry partners, researchers, and others to collaborate on the mission to improve patient outcomes.

Customer Relations Liaison

Accendra Health · Tulsa, OK

At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you're interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™. JOB SUMMARY This role maintains relationships and favorable contacts with current accounts/patients and provides the ability to ensure patients have the required equipment to support their home healthcare needs. The anticipated hourly range for this position is $20- 26 USD per hour. The actual compensation offered may vary based on job-related factors such as experience, skills, education, and location ESSENTIAL DUTIES AND RESPONSIBILITIES Acts as a single point of contact for a specific account or accounts. Responds to customer needs, concerns and complaints in a timely manner. Consults with clients and referral sources on products and necessary equipment. Obtains all documentation to be scanned and batched at the Branch. Manages all follow-up functions with the account, post set-up. Oversees all transactions coming from a specific account(s), including all referral sources. Obtains all required documentation for orders to be entered into the system, service scheduling and billing/payment. Contacts patients to confirm orders and communicates any financial obligations before referral for delivery/service scheduling. Assesses patient's needs and promotes company products/services at office visits, as appropriate. Proactively resolves issues by anticipating and identifying problems then coordinating the appropriate solution(s). Troubleshoots any issues that may arise with the medical groups and any relevant on-site departments. Assists medical groups and/or other provider groups to understand the products and services available under the contract. Assists in the utilization process as well as transitioning members related to capitation switch outs. Coordinates patient services with physicians and medical groups. Identifies and develops strategic relationships within the institution that will enhance patient care. Participates in the institution's quality assurance/performance improvement initiatives as requested. Performs timely follow up on initial/renewal authorizations to maintain reimbursement of products/services. Performs follow up on outstanding CMNs, Renewal CMNs, and prescriptions. May instruct patients on basic use of respiratory therapy equipment, durable medical equipment, oxygen equipment, and other equipment/services in accordance with training received and approved by state licensure limitations. Responds to emergency calls and related needs as needed during regular business hours and on an On-Call basis. Effectively works and coordinates timely discharges with Customer Care Center and/or Branch Customer Service Team. Operates a Personally Owned Vehicle (POV) in accordance with the essential job functions. Sets-up and delivers home healthcare products and services. Performs other duties as required. MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience High School diploma required At least 2 years of related experience Must be at least 21 years of age or older at the time of hire. • Demonstrated ability to build and maintain solid working relationships with internal and external customers. • Learn and comply with all POV requirements applicable for the safe and complaint use of POVs. • Participate in and successfully complete ongoing training and development to become and remain qualified to perform the essential job functions. • Geographically located within the assigned territory. Certificates, Licenses, Registrations or Professional Designations Must Poses a Valid Driver's License SKILLS, KNOWLEDGE AND ABILITIES Business Acumen Problem Solving/Analysis Communication Proficiency Personal Effectiveness/Credibility Computer Skills Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word Language Skills English (reading, writing, verbal) Mathematical Skills Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data PHYSICAL DEMANDS While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable). In addition: • Regularly required to use hands to write, use computer, operate a motor vehicle, use a hand-held device, telephone and use a document imaging system and manipulate documents. • Regularly required to read documents and write neatly, legibility and transcribe accurate information and numbers/values. • Employee continually engages in activities that require talking and hearing. • This position requires frequent variations including sitting, walking, standing, kneeling, reaching or stooping. • The employee must be able to safely operate and possess and maintain a valid driver's license, specific to vehicle operated in the conduct of this job. • Specific vision abilities required to perform this job safely include close vision, distant vision, night (low to limited light) vision and the ability to adjust focus to work on a computer and read documents. • The position requires occasional lifting and/or moving items up of to 25 pounds frequently and occasionally up to 40lbs. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. In addition: • The employee is required to inspect and safely operate a motor vehicle during the day and night and in a wide range of weather and traffic conditions. • The noise level in the work environment is varies based on the locations or activities proximate to which can range from low to high. • There is moderate exposure to dust, fume, mists and odors. • Temperature ranges from normal indoor climate-controlled environment in buildings or vehicles and various outdoor conditions and temperature extremes encountered throughout the year in a variety of US states. • General lighting is generally provided via florescent lighting indoors, and natural lighting outdoors, and low light conditions consistent with outdoor and/or night working environment. • May be required to receive vaccinations and participate in medical assessments and testing consistent with the work environment or patients exposed to. • Will be required to wear various personal protective equipment consistent with the hazards encountered in this role. JOB SUMMARY This role maintains relationships and favorable contacts with current accounts/patients and provides the ability to ensure patients have the required equipment to support their home healthcare needs. ESSENTIAL DUTIES AND RESPONSIBILITIES • Acts as a single point of contact for a specific account or accounts. • Responds to customer needs, concerns and complaints in a timely manner. • Consults with clients and referral sources on products and necessary equipment. • Obtains all documentation to be scanned and batched at the Branch. • Manages all follow-up functions with the account, post set-up. • Oversees all transactions coming from a specific account(s), including all referral sources. • Obtains all required documentation for orders to be entered into the system, service scheduling and billing/payment. • Contacts patients to confirm orders and communicates any financial obligations before referral for delivery/service scheduling. • Assesses patient's needs and promotes company products/services at office visits, as appropriate. • Proactively resolves issues by anticipating and identifying problems then coordinating the appropriate solution(s). • Troubleshoots any issues that may arise with the medical groups and any relevant on-site departments. • Assists medical groups and/or other provider groups to understand the products and services available under the contract. • Assists in the utilization process as well as transitioning members related to capitation switch outs. • Coordinates patient services with physicians and medical groups. • Identifies and develops strategic relationships within the institution that will enhance patient care. • Participates in the institution's quality assurance/performance improvement initiatives as requested. • Performs timely follow up on initial/renewal authorizations to maintain reimbursement of products/services. • Performs follow up on outstanding CMNs, Renewal CMNs, and prescriptions. • May instruct patients on basic use of respiratory therapy equipment, durable medical equipment, oxygen equipment, and other equipment/services in accordance with training received and approved by state licensure limitations. • Responds to emergency calls and related needs as needed during regular business hours and on an On-Call basis. • Effectively works and coordinates timely discharges with Customer Care Center and/or Branch Customer Service Team. • Operates a Personally Owned Vehicle (POV) in accordance with the essential job functions. • Sets-up and delivers home healthcare products and services. • Performs other duties as required. MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience • High School diploma required • At least 2 years of related experience • Must be at least 21 years of age or older at the time of hire. • Demonstrated ability to build and maintain solid working relationships with internal and external customers. • Learn and comply with all POV requirements applicable for the safe and complaint use of POVs. • Participate in and successfully complete ongoing training and development to become and remain qualified to perform the essential job functions. • Geographically located within the assigned territory. Certificates, Licenses, Registrations or Professional Designations • Must Poses a Valid Driver's License SKILLS, KNOWLEDGE AND ABILITIES • Business Acumen • Problem Solving/Analysis • Communication Proficiency • Personal Effectiveness/Credibility Computer Skills • Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word Language Skills • English (reading, writing, verbal) Mathematical Skills • Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data PHYSICAL DEMANDS While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable). In addition: • Regularly required to use hands to write, use computer, operate a motor vehicle, use a hand-held device, telephone and use a document imaging system and manipulate documents. • Regularly required to read documents and write neatly, legibility and transcribe accurate information and numbers/values. • Employee continually engages in activities that require talking and hearing. • This position requires frequent variations including sitting, walking, standing, kneeling, reaching or stooping. • The employee must be able to safely operate and possess and maintain a valid driver's license, specific to vehicle operated in the conduct of this job. • Specific vision abilities required to perform this job safely include close vision, distant vision, night (low to limited light) vision and the ability to adjust focus to work on a computer and read documents. • The position requires occasional lifting and/or moving items up of to 25 pounds frequently and occasionally up to 40lbs. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. In addition: • The employee is required to inspect and safely operate a motor vehicle during the day and night and in a wide range of weather and traffic conditions. • The noise level in the work environment is varies based on the locations or activities proximate to which can range from low to high. • There is moderate exposure to dust, fume, mists and odors. • Temperature ranges from normal indoor climate-controlled environment in buildings or vehicles and various outdoor conditions and temperature extremes encountered throughout the year in a variety of US states. • General lighting is generally provided via florescent lighting indoors, and natural lighting outdoors, and low light conditions consistent with outdoor and/or night working environment. • May be required to receive vaccinations and participate in medical assessments and testing consistent with the work environment or patients exposed to. • Will be required to wear various personal protective equipment consistent with the hazards encountered in this role. Teammate Benefits As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life's stages. We've got you and your family covered with benefits that support your health, finances, and overall wellness. Our benefits program includes: • Medical, dental, and vision care coverage • Paid time off plan • 401(k) Plan • Flexible Spending Accounts • Basic life insurance • Short-and long-term disability coverage • Accident insurance • Teammate Assistance Program • Paid parental leave • Domestic partner benefits • Mental, physical, and financial well-being programs If you feel this opportunity could be the next step in your career, we encourage you to apply. Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means. #AccendraHealth At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With more than 6,000 teammates across a nationwide network of over 250 service locations across our Apria and Byram Healthcare brands, we have the reach and expertise to make home-based care work better for everyone. If you're interested in meaningful work with impact, explore our career opportunities ─ from remote-friendly to hybrid and in-person roles ─ and join us in our purpose of Bringing Care To Life™.