Assistant Guest Service Manager

The Alfond Inn at Rollins · Winter Park, FL

Full-timeCustomer Service/Call CenterPosted Jul 25, 2026
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Job description

Olympia Hospitality Front Desk Assistant This position assists the Director of Guest Services with overseeing the safe and efficient operation of the front desk, maximizes profitability, and ensures high levels of guest satisfaction are achieved. This position may direct the work of others, i.e. delegate tasks, and provide training & support, and resources to the front desk staff. Additionally, this position works as part of a team to deliver attentive, friendly, efficient and hospitable service. This includes effective communication, reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution. They act as the manager on duty in the absence of the Guest Service Manager. Join a Team that Puts Your Well-Being First! At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you're not just getting a job – you're joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction. Here's how we show our commitment: • Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way. • Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve. • Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance. • Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered! • Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally. • Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations! We're more than just a business—we're a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career. Apply today! Technical Skills: • Ability to troubleshoot basic computer/printer/photocopier/fax/phone technical problems Experience / Education: 2 plus years' of guest services experience required (preferably in a hotel environment); management or previous supervisory experience preferred; associates degree and/or equivalent work experience; Bilingual in Spanish is a plus Olympia Hospitality is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.

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More jobs in Winter Park, FL

Host / Hostess

The Olympia Companies · Winter Park, FL

Olympia Hospitality Host/Hostess Position We're more than just a team – we're a community dedicated to making a difference every day. At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you're passionate, driven, and ready to thrive, we'd love to have you on our team. Apply today and build a career that inspires you! The Host/Hostess safely and efficiently provides excellent customer service with a smile! We want our guests to feel good about their dining experience so that they will tell others and become a loyal customer. We expect and encourage you to go out of your way to talk to guests and find out what their needs are before they have to ask you. Join a team that puts your well-being first! At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you're not just getting a job – you're joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction. Here's how we show our commitment: • Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way. • Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve. • Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance. • Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered! • Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally. • Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations! We're more than just a business—we're a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career. Apply today! Responsibilities: • Welcome guests warmly upon arrival, acknowledge them by name if possible, and thank them for choosing our restaurant. • Manage the flow of guests by taking names, managing reservations, and estimating wait times, and communicate delays or special requests to guests with courtesy and professionalism. • Escort guests to their tables, provide menus, and assist with seating arrangements to accommodate parties of varying sizes and preferences. • Answer phone calls and inquiries from guests regarding reservations, availability, and dining options, and assist with booking and confirming reservations as needed. • Maintain an organized and up-to-date reservation book or system, record guest preferences and special requests, and communicate relevant information to the service and kitchen staff. • Coordinate with the kitchen and service teams to ensure timely seating and efficient turnover of tables, while maintaining a welcoming and comfortable atmosphere for guests. • Provide information about the restaurant, including menus, specials, promotions, and amenities, and answer questions about ingredients, dietary restrictions, and meal preparation methods. • Anticipate guests' needs and preferences and provide proactive assistance and recommendations to enhance their dining experience. • Address guest concerns or complaints promptly and courteously, and escalate unresolved issues to the management team for resolution. • Work collaboratively with the service and kitchen teams to ensure smooth operations and guest satisfaction, and assist with bussing tables, refilling water glasses, and other tasks as needed. Skills Required: • Provide high level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; demonstrates very good phone skills Experience / Education: • Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.

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Line Cook PM Shift

Black Bean Deli WP · Winter Park, FL

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CDL-A Truck Driver - $5,000 Sign-On Bonus!

Marten Transport · Winter Park, FL

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Weekly payUrgentFull-timeTrucking
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Line Cook

Corner Chophouse · Winter Park, FL

Line Cook Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings across 30+ locations, we have internal growth opportunities for everyone who wants it. But most of all, we have heart! Founded in 2009 by Steve Palmer, IRHG sets itself apart in the industry by fostering an environment where our people come first. We want to meet you. Come join us in our mission to change the hospitality industry, forever. The Role As a line cook, you maintain high quality standards for each dish that is sent out. Consistency and perfection are the two things you strive for when delivering an unforgettable dining experience while working in a team-oriented environment. What We Will Ask Of You: • Accurately and efficiently prepares, stocks, and maintains the highest quality cuisine for our guests, compiling consistently with our standard portion sizes, cooking methods, quality standards and kitchen rules, policies, and procedures • Maintains a clean and sanitary workstation area including tables, shelves, grills, broilers, fryers, pasta cookers, sauté burners, convection oven flat top range, refrigeration equipment, and adhere to all DHEC regulations for cleanliness and sanitation • Closes the kitchen properly and follows the closing checklist for kitchen stations. Assists others in closing the kitchen • Promptly report all product shortages, equipment problems or food quality issues to Chef Requirements For Success: • A minimum two years' experience in kitchen preparation and line cook experience • Have a positive energy, be ready to assist fellow support staff and work as a team player • Must be able to speak, read and understand basic cooking directions • Ability to communicate effectively with managers, employees, and all guests • A flexible schedule to work days, nights, weekends and holidays • Constant standing/walking with occasional stooping, kneeling, pushing, pulling, or lifting Benefits • Competitive salary and benefits package. • Opportunity to be part of a dynamic and growing hospitality team. • Fast-paced and rewarding work environment. The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. The Indigo Road Hospitality Group is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

NewContractHospitality - Food Services
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