Customer Service Representative

Job description

Customer Service Representative Pacific Disposal, a Waste Connections company, is looking for a Customer Service Representative to join our team in Lacey, WA! This isn't your typical call center job. In the waste and environmental services industry, you'll play a direct role in keeping communities clean, safe, and running smoothly. Every call you take supports essential services that people rely on every day—from residential pickup to commercial operations. You'll gain insight into a critical infrastructure industry while building valuable customer service and problem-solving skills in a fast-paced, team-oriented environment. Schedule: Monday–Friday, 8:00 AM – 4:30 PM Pay: $22–$23/hour (DOE) + regular wage increases Bonus Opportunity: Earn additional incentive pay up to $500/month (up to $6,000/year total) based on performance! Waste Connections offers stable, long-term career opportunities for motivated individuals who want to grow with a dynamic and expanding organization. Our decentralized structure empowers employees to take initiative, think creatively, and make a real impact on their team and community. Duties and Responsibilities: • Collaborate cross-functionally to resolve customer concerns efficiently while learning our proprietary systems • Handle inbound calls and in-person inquiries regarding service setup, changes, billing questions, and account support • Accurately enter and maintain customer information, service orders, and documentation • Prepare service-related paperwork, including contracts, deposits, changes, and cancellations • Use Microsoft Office and internal systems to manage customer accounts effectively • Deliver exceptional customer service that builds trust and long-term relationships • Communicate clearly and professionally to resolve issues and identify customer needs • Thrive in a high-volume call center environment, while identifying opportunities to educate customers and recommend additional services • Provide reception/front desk coverage as needed Working Conditions and Physical Demands: • Office-based role in a clean, well-lit, and team-focused environment • Individual workstation with computer, phone, and headset • Fast-paced setting with back-to-back calls and performance expectations • Calls may be monitored for quality assurance and training purposes • Prolonged sitting, typing, and screen time throughout the day Minimum Job Requirements: • High school diploma or equivalent preferred. • Minimum of 2 years experience in a customer service role. • Proficiency in Microsoft Word, Excel, and email systems; strong typing and 10-key skills required. • Excellent organizational, written, and verbal communication skills. • Strong problem-solving and analytical abilities, including data collection, reporting, and solution development. To be considered for any of our current openings, you must complete an application at www.careers.wasteconnections.com. Once you select your position of interest, you will find application information and additional instructions. We offer excellent benefits, including medical, dental, and vision insurance, a flexible spending account, long-term and short-term disability insurance, life insurance, a 401 (k) retirement plan, and unlimited opportunities to "Connect with Your Future." Waste Connections is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.