Dental Scheduler - Remote

ROI Medical Records Specialist - Remote (After Hours - Day Shift)

Sharecare · Slaton, TX

Job Description: Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform - including benefits navigation, care management, home care resources, health information management, and more - Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com . After Hours Schedule: • Day Shift: Sunday-Thursday 8:00 AM - 4:30 PM EST **This role includes working holidays. Job Summary: This position is responsible for processing all release of information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. Essential Functions: • Completes release of information requests including retrieving patient's medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity. • Date stamps all requests and highlights pertinent data to facilitate processing. • Validates requests and authorizations for release of medical information according to established procedures. • Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing. • Maintain equipment in excellent operating condition (inside and out). • Provides excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems. • May receive incoming requests including opening mail, telephone inquiries, and retrieving facsimile inquiries, depending on the needs to the client. • Maintains a neat, clean, and professional personal appearance and observes the dress code established. • Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area. • Maintains working knowledge of the existing state laws and fee structure • Works within scope of position and direction; willingly accepts assignments and is available to take on additional facilities or help out during backlogs • Carries out responsibilities in accordance with client/site policies and procedures, including HIPAA, state/federal regulations related to operations, and labor regulations. • Maintains confidentiality, security and standards of ethics with all information. • Work with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner. Qualifications: • High School Diploma (GED) required • A minimum of 2 years prior experience in a medical records department or like setting preferred • Must have strong computer software experience -- general working knowledge of Microsoft Word and Excel required • Excellent organizational skills a must • Must be able to type 50 wpm • Must be able to use fax, copier, scanning machine • Must be willing to learn new equipment and processes quickly. • Must be self-motivated, a team player • Must have proven customer satisfaction skills • Must be able to multi-task Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

$17.71–$25.28/hr

Customer Service Representative I

Mass General Brigham · Spokane, WA

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Reporting to and working under the general direction of the Manager, the teammates in Patient Billing Solutions (PBS) review and resolve guarantor account balances. Contact with guarantors can be either inbound contacts or outbound contacts that are generated by phone, written correspondence, email or secure Epic in-basket requests. Primary focus includes timely responses to guarantor inquiries generally matching the method that was used to contact PBS. Account resolution takes many forms including securing payments, making appropriate adjustments, initiating reviews of insurance processing, refunding guarantor balances or resolving a wide range of registration, demographic or insurance coverage issues. Some guarantor accounts will be queued for action due to the account being placed in a Work Queue that is designated for action by a PBS team. Most staff will have some responsibility to answer phone calls via an Automated Call Distribution (ACD) process (i.e. Call Center). This responsibility will vary based on the specific team assignment. Account resolution typically requires expertise in multiple modules in Epic, including HB Resolute, PB Resolute, Registration/ADT and Credit Specialist training. Broad based knowledge of medical billing and insurance processing is also required. Staff must be able to respond knowledgeably to a wide range of issues for every contracted and non-contracted payer, including government and non-government payers presenting their findings professionally in language that the guarantor can understand. Staff must be diligent in following HIPAA Privacy guidelines. The primary goal of PBS is to resolve the guarantor's concerns focusing on providing excellent customer service that enhances their overall experience with MGB. - Respond to patient/guarantor/Customer concerns which span a wide range of issues including payer denials, coding accuracy/appropriateness, secondary billing, Coordination of Benefits, verification of co-payments/co-insurance/deductibles and verification/updates to demographic/insurance information and fiscal registrations to verify the patient's responsibility for all outstanding balances. Verification process routinely includes contacting other departments at MGB/RCO/entities, payers, affiliated physician organizations and other vendors (Collection Agencies and other outsource agents). Representative must be fully versed in MGB - Credit & Collection Policy and Financial Assistance Policy and must inform patients of all assistance available to them when making payment arrangements, processing payments, application, or referring patients to Financial Counseling. - Provide timely, professional, and accurate account review, analysis, and resolution of patient inquiries. Whenever possible, resolve issues during the initial telephone call. Verify the patient's fiscal and demographic information at every opportunity and make appropriate updates to various billing systems to ensure claims are processed appropriately and Medicare as a Secondary Payer questionnaire. Resolve complex issues with minimal external or supervisory involvement. Document all patient interactions and account actions in assigned billing systems to establish a clear audit trail. - Obtain information from and perform actions on accounts in Epic (HB and PB Resolute) and for selected HB accounts, TRAC and QUIC. Look up information in other support systems as needed including, but not limited to, Legacy Data Access LDA, document imaging (OnBase), eligibility verification systems (NEHEN, payer web sites) and other document backup (Sharepoint) to identify root cause issues. Use systems and information to resolve issues and respond to the patient's inquiry. Obtain information from internal third-party payer units, intermediaries for professional practices and hospital departments, payers, ambulance companies and other hospitals/Home Health/Rehab Facilities to help resolve the patient's inquiry. - Understand liability claims, legal basics, medical terminology, a general knowledge of the MGB network hospitals including major variations in administrative protocols as well as key industry issues. - Must provide cordial, courteous and high-quality service to callers. Must listens attentively to patients by placing customer concerns ahead of oneself. Understand and practice concern for patients as the ultimate consumers of service. - Effectively handle all communications, which may include via Work Queues, correspondence, telephone and emails (MGB emails and Patient Gateway/Epic Inbox messages, from patients and other departments within MGB. Utilize customer service, collections, and billing experience to gather and interpret relevant information to resolve patient account issues and complaints. - Follow through on commitments and achieves desired results. Exhibits sound judgment, obtains the facts, examines options, gains support and achieves positive outcomes. - Properly document every account that is accessed. Document with clear concise notes. - Ensure accurate patient billing through review of account history, third party billing activity and analysis of payments and adjustments. Seek expert assistance from other departments such as Coding, Third Party Billing/Follow Up, Revenue Control/Cash Processing, and Group Practice Billing Managers by making appropriate inquiries through established channels. - Identify root cause(s) of guarantor/patient inquiries and report findings to management for appropriate resolution to future accounts. Follow up on individual issues to assure they are completed. Record and classify all communications in the appropriate systems for statistical reporting. - Submit patient credit balances that need to be refunded to the appropriate parties for action by verifying the reason for the credit. - Communicate clearly and concisely both orally and in writing. Follow established regulations and procedures in collection, recording, storage and handling of information. Ensure required documentation of issues is complete, accurate, timely and legible. Protect and preserve confidentiality and integrity of all information according to MGB HIPAA confidentiality policy. - Supports and demonstrates the values of the MGB and affiliates by conducting activities in an ethical manner with integrity, honesty, and confidentiality. Demonstrates a positive, open-minded, can-do attitude. Represents a team perspective and willingness and enthusiasm to collaborate with others. Enthusiastically promote a cooperative team environment to provide value to all customers. Listen and interact tactfully, diplomatically and effectively without alienating others. - Follows through on commitments and achieves desired results. Exhibits sound judgment, obtains the facts, examines options, gains support, and achieves positive outcomes. - Maintain high standards of professional conduct. Comply with the all applicable MGB Patient Billing Solution policies and procedures. Follow department attendance expectations and arrive for work well prepared at the expected time. Attend required training. - Specific expectations and accountabilities include: - Consistently answer calls at the average of the daily rate for the team, typically at least 40-50 calls per day. - To the degree possible, maintain a daily list of all accounts accessed. Provide supervisor/manager with an account listing of all unresolved issues weekly. - Representative resolves at least 80% of patient issues without referring the call to the supervisor/manager. - Pass routine quality assurance reviews at an average of >90% - Performs other duties tasks or projects as assigned. Able to work and think independently while being self-motivated. Qualifications • High School diploma or GED equivalent required • Associates Degree preferred but not required • Epic billing systems knowledge preferred • Effective communication, organizational and problem-solving skills required. • 1-3 years relevant experience in customer service or collections in a health care setting strongly desired. • Alternative work experience or training in lieu of experience may be considered. Additional Job Details (if applicable) • M- F, Eastern 8:00 AM-4:30 PM EST hours required • Role is remote with onsite requirements as needed in Somerville, MA for onsite meetings. Remote Type Remote Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $25.28/Hourly Grade 2 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Executive Assistant

Arizona Department of Administration · Des Moines, IA

Executive Assistant Job No: 542883 Work Type: Full-time Location: REMOTE OPTIONS, PHOENIX Categories: Administrative Support/Customer Service, Communication/Community Relations, Research AACOIHC Arizona Health Care Cost Containment System The Arizona Advisory Council on Indian Health Care (AACOIHC) is driven by its mission to advocate for increasing access to high quality health care programs for all American Indians and Alaska Natives (AI/AN) in Arizona. The AACOIHC was established by A.R.S. 36-2902.01 to give tribal governments, tribal organizations and urban Indian health care organizations representation in shaping Medicaid and health care policies and laws that impact indigenous peoples in Arizona. The AACOIHC, utilizes its knowledge of Indian health systems, tribal sovereignty, common chronic health conditions and disparities, and health policy to serve as a resource for Tribal governments and the State of Arizona, and supports prevention, training, education, and policy development as the keys to meeting the unique health care needs of indigenous peoples. The AACOIHC strives to be the premier resource for Tribes and Urban Indians in Arizona on health care. Come join our dynamic and dedicated team! Executive Assistant Arizona Advisory Council on Indian Health Care Job Location: Address: 150 North 18th Avenue Phoenix, Arizona 85007 All AHCCCS Employees must reside within the state of Arizona. Posting Details: Salary: $55,000 - $63,000 Grade: 22 FLSA Status: Exempt This position will remain open until filled. Job Summary: Under the direction of the Director, this position provides high-level professional administrative support to the Director and Business Operations Administrator. The position will be responsible for performing a full range of administrative duties to the Arizona Advisory Council on Indian Health Care (AACIHC) as a whole, by scheduling, coordinating, and documenting tribal, state and federal agency meetings, and by preparing, maintaining, and/or organizing budget reports, travel claims, and coordination of process office invoices. This position will frequently communicate with Advisory Council members, state legislative staff, federal, state and tribal leadership and stakeholders. Supervision will be provided to the Community Outreach Coordinator. Major duties and responsibilities include but are not limited to: • Coordinate meetings for the AACIHC staff and Advisory Council. Posting notifications and agendas to state meeting website, prepare and send presentations and materials for meetings via on-line platforms, etc. Document and process high level and detailed meeting minutes. Maintains AACIHC membership status and files. Updates tribal stakeholder directories. Participate in AACIHC Leadership Team meetings assisting with the development & implementation of agency strategic goals, policies & work plans. Coordinate agenda, materials & logistics for other agency leadership meetings, both internal and with external partners. • Coordinate travel arrangements and prepare, complete and submit travel claims for all agency employees, ensuring timely submission and employee reimbursement, for all agency employees. Serve as the business partner for the agency working with HR to coordinate updates of position descriptions, follow up with posting of new job postings, on boarding new staff. Works with procurement on necessary documents to ensure payment for consultants and other office expenses. Follows-up on purchase orders. Completes registrations for employees for conferences and flights (coordinating with p card AHCCCS holders). • Supervise and mentor direct report, the community outreach coordinator, ensuring efficiency in the workplace and that public communications (i.e. newsletters, social media postings, email notifications, etc.) and community events are being published and attended regularly, covering in their absence, and meeting weekly to address any concerns that come up. Also maintain and create performance reports. • Screen and direct incoming calls and visitors to the AACIHC. Research information needed in order for the Director or designated staff person to respond to calls, inquiries or concerns including research needed for projects they are working on. Manage the Director's calendar and meeting schedule. Process incoming mail, voicemails, and emails (receipt, sort, copy, distribute). Follow-up on pending matters. • Organize and maintain files for quick and easy retrieval of information via in-person and virtually. Facilitate and coordinate with AHCCCS facility department and/or Information Services Desk (ISD) to ensure connections to office machines (copiers and printers) and maintain office supplies. • Serves a vital role in the organization of agency conferences, such as the CHR Annual Summit and other conferences and trainings as required. Knowledge, Skills & Abilities (KSAs): Knowledge of: • Policies, procedures and programs of the State of Arizona, Indian health care delivery systems, and how this position will interact with other divisions, state agencies and external customers • Methods and proper preparation of reports • Full range of complex secretarial functions of a responsible and confidential nature • Tribal cultures and tribal government structures • State budget policies and procedures and fiscal management • State contract and procurement policies and purchasing procedures • Sate personnel rules, policies and procedures • Principles and practices of program and project planning, development, implementation and analysis • AHCCCS Rules and Regulations, operating policies, procedures and legislation • Principles and practices of personnel management and employee relations • Principles and practices of supervision • Methods of communicating with various officials and external and internal customers, through written, oral and/or electronic Skills in: • Time management of varied administrative functions • Excellent verbal, written and interpersonal communications • Responsive, full range administrative support to AACIHC staff for overall quality of work products and information management as assigned by the AACIHC Director • Computer Skills, including experience with Google Suites, Microsoft Products, and other virtual meeting platforms (Zoom) • Excellent verbal and written communication skills • Project management skills • Organizational skills • Excellent interpersonal relation skills including the facilitation of group interaction • Analytical and problem solving • Represent the division effectively and positively to others • Objective when making decisions or recommendations regarding the division • Maintain confidential information and ability to maintain confidentiality Ability to: • Interact with AACIHC members, tribal members, state agencies, staff members and outside health care representatives • Exercise high degree of discretion and independent judgment • Research and summarize data and compose reports • Must be able to prioritize work tasks • Maintaining a working relationship with AACIHC staff, Council members, tribal, state and federal program staff for high quality and timeliness of assigned special projects • Work independently with minimal oversight • Initiate projects/recommendations for continuous quality improvement • Work with differing opinions and bring about compromise • Listen effectively and steer others toward solutions • Be creative in approaches to employee morale and in communication and interactions with employees • Present ideas, recommendations or solutions to senior management effectively • See the big picture and support the division in its vision, goals and objectives • Lead or participate in division-wide and agency-wide task forces, committees, and work groups • Identify where improvement is needed and to be able to develop strategies for change Qualifications: Minimum: • Three (3) to five (5) years high-level professional administrative support that includes one (1) year of supervisory experience. Preferred: • Preference will be given to candidates with state government experience and/or healthcare experience. Preference for individuals with supervisory experience, or experience leading large workgroups. Preference for individuals with experience working with I/T/U's. Pre-Employment Requirements: • Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions. • Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.) If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: Among the many benefits of a career with the State of Arizona, there are: • 10 paid holidays per year • Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees) • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. Learn more about the Paid Parental Leave pilot program here. • Other Leaves - Bereavement, civic duty, and military. • A top-ranked retirement program with lifetime pension benefits • A robust and affordable insurance plan, including medical, dental, life, and disability insurance • Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications) • RideShare and Public Transit Subsidy • A variety of learning and career development opportunities By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Lifetime Pension Benefit Program • Administered through the Arizona State Retirement System (ASRS) • Defined benefit plan that provides for life-long income upon retirement. • Required participation for Long-Term Disability (LTD) and ASRS Retirement plan. • Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period). Deferred Retirement Compensation Program • Voluntary participation. • Program administered through Nationwide. • Tax-deferred retirement investments through payroll deductions. Contact Us: Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing careers@azahcccs.gov. Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Advertised: 11 Aug 2026 US Mountain Standard Time Applications close: Whatsapp Facebook LinkedIn Email App

Remote Guidance Operator - Lake Nona, FL (Local candidates only)

Volkswagen · Slaton, TX

As ADMT, we develop and realize fully autonomous mobility and transportation services. Our mission is to make mobility-and transportation-as-a-service safe, accessible and most attractive for society. For that, we cover the entire ground from strategy and business development, software development and end-2-end integration, fleet operations to next-generation self-driving systems. Being the driver in Volkswagen Group initiative for mobility solutions, we're an integral part of Volkswagen Group's future success. Brief Role Description We are seeking asafety-driven and detail-oriented Remote Vehicle Guidance Operator to support live autonomous vehicle (AV) operations. In this role, you will monitor autonomous vehicles in real time, assess complex driving situations, and issue authorized remote vehicle guidance commands within defined authority levels and safety procedures. You serve as a human-in-the-loop layer, helping ensure AV operations remain safe, compliant, and reliable in real-world conditions. The operator provides structured decision support and authorized remote guidance to autonomous vehicles, while capturing high-quality operational feedback to support continuous system improvement. This role is ideal for individuals who thrive in mission-critical environments, remain calm under pressure, and are motivated to contribute directly to the safe deployment of autonomous mobility technologies. Possible Tasks within this Role 1. Real-Time Monitoring & Remote Vehicle Guidance - 70% • Monitor live autonomous vehicle operations using remote systems and tools • Assess vehicle state, environment, and traffic conditions in real time • Provide remote vehicle guidance according to SOPs and authority levels • Execute procedures in compliances with safety and regulatory requirements • Make safety-first decisions during degraded autonomy or complex scenarios • Identify abnormal system behavior and initiate appropriate responses • Escalate incidents to Shift Leads or Engineering teams as required • Dispatch In-field Support and/or Emergency Response as required 2. Incident Documentation & Reporting - 20% • Accurately document interventions, incidents, and near-misses • Support structured incident escalation and post-event reviews • Contribute to continuous improvement through operational feedback 3. Training & Performance Enhancement - 10% • Complete required training and maintain operational readiness • Apply feedback to improve procedural compliance and decision-making • Adhere to performance standards and a safety-focused operating culture Qualification requirements Years of Relevant Experience 2 - 3 years experience in mission-critical, real-time operations, such as transportation, mobility services, logistics, control rooms, aviation, emergency response, or similar safety-critical environments. Education Required Desired • High school diploma or GED • Associate's or Bachelor's degree • Logistics, Engineering, Transportation, IT, or a related field Skills • Strong safety mindset and high sense of responsibility in live operational environments • Ability to make timely, safety-oriented decisions under pressure • Excellent situational awareness and attention to detail • Ability to follow Standard Operating Procedures (SOPs) precisely • Strong verbal and written communication skills in English • Ability to work effectively as part of a 24/7 shift-based operations team • Comfort working with multiple software tools, live video feeds, and telemetry systems • High reliability, discipline, and professionalism in safety-critical operations Specialized Skills Required Desired • Strong situational awareness and judgment in safety-critical environments • Ability to work precisely with defined procedures and escalation paths • Clear, structured communication under time pressure • Familiarity with interacting with AI-based tools, including executing and refining prompts to support operational tasks • Experience with remote operations, teleoperations, or human-in-the-loop systems • Basic understanding of autonomous vehicles, ADAS, robotics, or complex technical systems • Familiarity with safety, compliance, or regulated operational environments • Exposure to incident management, escalation frameworks, or operational KPIs Work Flexibility: • Ability to work rotating shifts in a 24/7 operational environment, including nights, weekends, and holidays. Shift assignments (day, night, or rotating) are based on operational needs and individual availability. • Ability to work on-site in a Remote Operations Center • Limited travel may be required for training or operational support #LI-CK1 ADMT is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws. This role description is a guideline and does not create contractual rights between the Company and any of its applicants. The Company does not enter into any type of employment contract, implied or written, with its applicants regarding job security. This Organization participates in E-Verify. We maintain a drug free workplace and perform pre-employment substance abuse testing. As ADMT, we develop and realize fully autonomous mobility and transportation services. Our mission is to make mobility-and transportation-as-a-service safe, accessible and most attractive for society. For that, we cover the entire ground from strategy and business development, software development and end-2-end integration, fleet operations to next-generation self-driving systems. Being the driver in Volkswagen Group initiative for mobility solutions, we're an integral part of Volkswagen Group's future success. Brief Role Description We are seeking a safety-driven and detail-oriented Remote Vehicle Guidance Operator to support live autonomous vehicle (AV) operations. In this role, you will monitor autonomous vehicles in real time, assess complex driving situations, and issue authorized remote vehicle guidance commands within defined authority levels and safety procedures. You serve as a human-in-the-loop layer, helping ensure AV operations remain safe, compliant, and reliable in real-world conditions. The operator provides structured decision support and authorized remote guidance to autonomous vehicles, while capturing high-quality operational feedback to support continuous system improvement. This role is ideal for individuals who thrive in mission-critical environments, remain calm under pressure, and are motivated to contribute directly to the safe deployment of autonomous mobility technologies. Possible Tasks within this Role 1. Real-Time Monitoring & Remote Vehicle Guidance - 70% • Monitor live autonomous vehicle operations using remote systems and tools • Assess vehicle state, environment, and traffic conditions in real time • Provide remote vehicle guidance according to SOPs and authority levels • Execute procedures in compliances with safety and regulatory requirements • Make safety-first decisions during degraded autonomy or complex scenarios • Identify abnormal system behavior and initiate appropriate responses • Escalate incidents to Shift Leads or Engineering teams as required • Dispatch In-field Support and/or Emergency Response as required 2. Incident Documentation & Reporting - 20% • Accurately document interventions, incidents, and near-misses • Support structured incident escalation and post-event reviews • Contribute to continuous improvement through operational feedback 3. Training & Performance Enhancement - 10% • Complete required training and maintain operational readiness • Apply feedback to improve procedural compliance and decision-making • Adhere to performance standards and a safety-focused operating culture Qualification requirements Years of Relevant Experience 2 - 3 years experience in mission-critical, real-time operations, such as transportation, mobility services, logistics, control rooms, aviation, emergency response, or similar safety-critical environments. Education Required Desired • High school diploma or GED • Associate's or Bachelor's degree • Logistics, Engineering, Transportation, IT, or a related field Skills • Strong safety mindset and high sense of responsibility in live operational environments • Ability to make timely, safety-oriented decisions under pressure • Excellent situational awareness and attention to detail • Ability to follow Standard Operating Procedures (SOPs) precisely • Strong verbal and written communication skills in English • Ability to work effectively as part of a 24/7 shift-based operations team • Comfort working with multiple software tools, live video feeds, and telemetry systems • High reliability, discipline, and professionalism in safety-critical operations Specialized Skills Required Desired • Strong situational awareness and judgment in safety-critical environments • Ability to work precisely with defined procedures and escalation paths • Clear, structured communication under time pressure • Familiarity with interacting with AI-based tools, including executing and refining prompts to support operational tasks • Experience with remote operations, teleoperations, or human-in-the-loop systems • Basic understanding of autonomous vehicles, ADAS, robotics, or complex technical systems • Familiarity with safety, compliance, or regulated operational environments • Exposure to incident management, escalation frameworks, or operational KPIs Work Flexibility: • Ability to work rotating shifts in a 24/7 operational environment, including nights, weekends, and holidays. Shift assignments (day, night, or rotating) are based on operational needs and individual availability. • Ability to work on-site in a Remote Operations Center • Limited travel may be required for training or operational support #LI-CK1 ADMT is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws. This role description is a guideline and does not create contractual rights between the Company and any of its applicants. The Company does not enter into any type of employment contract, implied or written, with its applicants regarding job security. This Organization participates in E-Verify. We maintain a drug free workplace and perform pre-employment substance abuse testing. Job ID: 25798 Company: MOIA America, LLC Location: