Guest Services Representative at Lake Mary Hospital
Orlando Health · Lake Mary, FL
Job description
Guest Services Representative Orlando Health Lake Mary Hospital represents Orlando Health's continued commitment to the Seminole County community, which we have proudly served for 40 years. As a comprehensive acute care facility, the hospital offers a full scope of medical and surgical services, including cardiovascular, general surgery, orthopedics, and women's services with labor and delivery, alongside a future NICU. Opening with 124 beds, the 455,000 square foot hospital will be able to expand to up to 240 beds. State-of-the-art facilities include operating rooms, catheterization labs, interventional radiology, a vascular lab, an ICU and a full-service emergency department. For labor and delivery, the hospital features six private suites thoughtfully designed to make you feel at home while providing exceptional medical care. Each suite includes a hydrotherapy tub for laboring, shower, recliner, adjustable bed with a squat bar, wireless and waterproof heart rate monitors for mom and baby, a smart board that integrates patient and nurse information from Epic, WiFi, and televisions. These modern amenities ensure a comfortable and supportive environment for every patient. Features include: Center for Women and Babies Six state-of-the-art operating rooms Three catheterization labs with a dedicated interventional radiology and vascular lab Comprehensive cardiovascular care 16 ICU beds Observation unit Imaging Lab Orlando Health Scripts pharmacy Dining and café Chapel Top Reasons to Choose Orlando Health – Lake Mary Hospital: BEST Place to Work for 6 years! As a new hospital, Orlando Health Lake Mary offers unique opportunities for career advancement, leadership roles, and professional development. Benefits Package that begins on day one (Full-Time & Part-Time only). Flexible Schedules Tuition Reimbursement up to $5,000 a year. Position Summary: Provides directions to guests/team members within the hospital system, and the Responsibilities Essential Functions Escorts guests to their in-hospital destinations as needed. Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person. Provides information to all hospital team members. Responds to needs of guests/team members either on the phone or in person. Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs. Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health. Assists Social Service with transportation and hotel or flight arrangements for patients and their families. Displays a caring attitude as well as sensitivity to the needs/concerns of customers. Presents a professional image in dress, hygiene and communications skills. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Other Related Functions: Attends in services/meetings as required. Completes all mandatory education. Assume the responsibility for professional growth and development Other duties as assigned. Qualifications: Education/Training High School diploma or equivalent. Licensure/Certification None. Experience Two (2) years of experience in a customer service setting.
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Customer Service I
Manpower Group · Lake Mary, FL
Our client, a leading healthcare organization specializing in medical device support, is seeking a Customer Service I to join their team. As a Customer Service I, you will be part of the Customer Support Department supporting the Neuro and CardioMEMs product lines. The ideal candidate will have excellent communication skills, attention to detail, and a proactive attitude, which will align successfully in the organization.**Job Title:** Customer Service I**Location:** Lake Mary, Florida**Pay Range: 22/HR ON W2****What's the Job?**+ Handle inbound calls from customers regarding supply orders and product support for implantable or wearable medical devices.+ Maintain and update accurate patient records and verify account and product information.+ Communicate prescription revision requests to support teams and process new referrals for out-of-warranty equipment.+ Coordinate equipment replacements and facilitate customer returns in compliance with regulations and policies.+ Schedule annual preventative maintenance appointments for patients and ensure adherence to handling guidelines for medical devices.**What's Needed?**+ High School Diploma or GED required.+ Minimum of 1 year of customer service experience; 2-3 years of call center experience preferred.+ Strong verbal and written communication skills with high attention to detail.+ Proficiency in Microsoft Office and the ability to navigate multiple systems and websites.+ Ability to use sound judgment and problem-solving skills; Spanish-speaking candidates preferred but not required.**What's in it for me?**+ Opportunity to work in a dynamic healthcare environment supporting innovative medical devices.+ Potential for contract extension or conversion based on performance.+ Work in a collaborative team dedicated to improving patient outcomes.+ Gain valuable experience in medical device support and customer service.+ Be part of a reputable organization committed to diversity and inclusion.**Upon completion of waiting period consultants are eligible for:**+ Medical and Prescription Drug Plans+ Dental Plan+ Vision Plan+ Health Savings Account+ Health Flexible Spending Account+ Dependent Care Flexible Spending Account+ Supplemental Life Insurance+ Short Term and Long Term Disability Insurance+ Business Travel Insurance+ 401(k), Plus Match+ Weekly PayIf this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.**_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
Dental Office Assistant - Business Assistant
Bartram Family Dental Care · Lake Mary, FL
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Front Desk Concierge
AdventHealth · Lake Mary, FL
Our promise to you: Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: • Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance • Paid Time Off from Day One • 403-B Retirement Plan • 4 Weeks 100% Paid Parental Leave • Career Development • Whole Person Well-being Resources • Mental Health Resources and Support • Pet Benefits Schedule: Full time Shift: Day-Weekend (United States of America) Address: 901 Currency Circle City: Lake Mary State: Florida Postal Code: 32746 Job Description: Schedule: Full Time Shift: Requires full availability weekdays 8am-8pm, and weekends 8am-5pm. A sample 2-week schedule would look like this: • Week A: Mon & Tues 8am-8pm, Fri 2pm-8pm, Sat 8am-5pm (the next day Sunday starts Week B) • Week B: Sun 8am-5pm, Wed & Thurs 8am-8pm, Fri 8am-2pm (Sat/Sun off) Answers telephone, responds to patient questions and concerns to ensure prompt, accurate resolution is achieved. Handles various job tasks simultaneously. Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data. Communicates with the patient or guarantor to obtain demographic, employment, insurance, and current medical condition information in order to perform accurate registration. Handles "release of information" requests for patients, referring offices, other medical facilities, attorneys, and insurance companies. Verifies insurance eligibility and determines accurate up-front collection amount. Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel. Participates in departmental performance improvement initiatives. Other duties as assigned. Knowledge, Skills, and Abilities: • Demonstrated ability to communicate by reading, writing legibly, speaking and comprehending English effectively in order to carry out job requirements. • Ability to operate a computer, copier, fax, and scanner. • Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds. • Ability to request and collect co-pays and outstanding balances. • Must have highly developed social and communication skills. • Excellent judgment and the ability to stay calm and level-headed in difficult situations. • Proficiency in word processing/typing. • Strong customer service skills. Education: • High School Grad or Equiv [Required] Work Experience: • 3+ customer service experience [Required] • Computer experience [Required] • Relevant experience, preferably in hospital or hospitality industry [Required] Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - Pay Range: $15.46 - $24.73 Background Screening Requirement (Florida Law) Certain positions are subject to Florida Level 2 background screening , including fingerprinting, as required by state law. Applicants may review general information about Florida's background screening requirements at the Florida Care Provider Background Screening Clearinghouse : This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. Category: Administrative & Executive Services Organization: AdventHealth Primary Care Schedule: Full time Shift: Day-Weekend Req ID: 152815165