Texas Western Hospitality Group logo

FRONT DESK AGENT

Texas Western Hospitality Group · Abilene, TX

Administrative/ClericalPosted 7+ days ago
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Job description(tap to read)

Books guest reservations and/or coordinates with reservation center Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests Handles confidential information, including guest records, with a high degree of integrity Answers and routes call as appropriate; takes guest messages with accuracy Assists with sales and marketing efforts as directed by the General Manager Offers and properly handles requests for wake-up calls Records pertinent guest information in the pass on log Replenishes continental breakfast as needed and keeps the area clean Ensures common area/lobby is clean Performs laundry functions as directed Checks guests in and out of the hotel; processes customer payments according to established policies and procedures. Answers phone in a prompt, efficient, and friendly manner. Promotes hotel services, facilities, and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area. Answers guests questions about the property and amenities and are able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction. Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests. Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings paid-outs, charges and check-outs. Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashiers report, prepares deposit and counts cashier bank. Balances cash bag at open and closing of each shift. Transmits and receives messages using equipment such as a computer, telephone, email, fax, and switchboard. Provides a professional image at all times through appearance and dress. Follows company policies and procedures. Note: Other duties as assigned by supervisor or management Behaviors Preferred: • Team player: Works well as a member of a group • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well • Dedicated: Devoted to a task or purpose with loyalty or integrity Motivations Preferred: • Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals.

Evolution Sports Group logo

$60/hr

Remote Hospitality Customer Advisor / Live Chat Support Agent

Evolution Sports Group · Abilene, TX

Remote Hospitality Customer Advisor / Live Chat Support Agent New York, New York, United States $ 40.00 - 60.00 (US Dollar) About the Job Position: Remote Hospitality Customer Advisor / Live Chat Support Agent Company Overview: Evolution Sports Groupis a leading sports management company that specializes in providing top-notch hospitality services to sports events and tournaments worldwide. With a team of dedicated professionals, we strive to deliver exceptional customer experiences and create unforgettable memories for our clients. Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Hospitality Customer Advisor / Live Chat Support Agent. In this role, you will be responsible for providing top-notch customer service to our clients through live chat support, ensuring their satisfaction and loyalty to our company. Key Responsibilities: • Respond to customer inquiries and resolve issues through live chat support in a timely and professional manner • Provide accurate and detailed information about our hospitality services, packages, and events to customers • Assist customers in making reservations, changes, and cancellations as needed • Handle and resolve customer complaints and escalate issues to the appropriate team members when necessary • Maintain a high level of knowledge about our company, services, and events to effectively assist customers • Collaborate with other team members to improve the overall customer experience and identify areas for improvement • Keep detailed records of customer interactions and transactions for future reference Qualifications: • Previous experience in customer service or hospitality is preferred • Excellent communication skills, both written and verbal • Ability to multitask and prioritize in a fast-paced environment • Strong problem-solving and conflict resolution skills • Proficient in using live chat and other communication tools • Knowledge of sports events and tournaments is a plus • Flexibility to work evenings, weekends, and holidays as needed Benefits: • Competitive salary and benefits package • Opportunities for career growth and development within the company • A dynamic and inclusive work environment • Complimentary access to sports events and tournaments • Training and support to enhance your skills and knowledge in the hospitality industry Package Details Compensation & Bonuses • Competitive Pay Rate: $40$60/hr based on experience and performance • Paid Training: $40/hr for 1-week onboarding training • Training Completion Bonus: $700 instant incentive after setup and training Work Schedule • Flexible Scheduling: Choose Full-time (3040 hrs/week) or Part-time (20 hrs/week) • Options for morning, afternoon, or evening schedules • No weekends required unless preferred Remote Work & Equipment • 100% Remote Position U.S.-based only • Company-Provided Home Office Setup, including: • High-performance laptop (Mac or Windows), Dual monitors, Printer/scanner, Headset + workstation accessories, Stipend for internet or electricity support Employee Benefits Package • Paid Time Off (PTO) + Paid Sick Days • Health, Dental & Vision Insurance • Mental Health Support Access (virtual consultations) • Paid Holidays • 401(k) Retirement Savings Option (where applicable) Career Growth & Stability • Guaranteed long-term placement with stable weekly hours • Fast-track promotion opportunities every 36 months • Company-sponsored certifications & skills training • Internal mobility program move into leadership, QA, HR, or project roles Extra Perks • Monthly wellness allowance • Employee recognition rewards • Birthday stipend or digital gift card • Annual performance review with salary increase potential

RemoteFull-timeHospitality - Lodging/Resort/Travel
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Goodwill logo

Sales Associate

Goodwill · Abilene, TX

Now Hiring: Sales Associate | Earn a Raise After 60 Days! Love helping people and thriving in a fast-paced retail environment? Bring your energy, your smile, and your customer service skills to a workplace where every purchase supports a meaningful mission. As a Sales Associate, you'll be the welcoming face of our store—and you'll earn a $0.50/hour raise after just 60 days. This isn't just a retail job; it's an opportunity to grow your skills, build your future, and make a real impact. What You'll Do: • Greet every customer with warmth and professionalism—inside, outside, or over the phone • Ring up purchases accurately and efficiently at the register • Keep the sales floor clean, organized, and fully stocked • Answer questions and share your product knowledge with shoppers • Assist donors at donation drop-offs and offer receipts • Help maintain fitting rooms and store appearance • Follow store safety and security procedures • Promote our mission at checkout and ask for monetary donations • Jump in wherever needed to keep things running smoothly What You Bring: • A great attitude and passion for customer service • Strong communication and active listening skills • Ability to work a flexible schedule, including weekends and holidays • Comfort working in a fast-paced, physical environment (lift up to 35 lbs) • Ability to use a register and follow direction clearly • Retail experience is a plus—but a willingness to learn is even better! What You'll Get: • Health Benefits – Medical, dental, and vision insurance • Generous PTO – Vacation days, personal days, and holidays • Paid Parental Leave – Support for growing families • Growth Opportunities – Training, workshops, and a clear path forward • Wellness Perks – Gym discounts, mental health support • Employee Recognition – We see and celebrate your hard work • Inclusive Culture – Be part of a team that values you, your voice, and your goals Why It Matters: Every shift, every sale, every interaction supports Goodwill's mission of changing lives through education, training, and job placement. You're not just helping customers—you're helping communities thrive. Ready to grow, shine, and earn more in just 60 days? Apply now and bring your talents to a team that's all about purpose, passion, and progress. Equal Employment Opportunity Statement: Goodwill Central Texas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, gender identity, sexual orientation, or any other characteristic protected by law. Background Check Requirement: Employment is contingent upon the successful completion of a pre-employment background check. This may include verification of employment history, education, criminal background, and other information relevant to the position.

HB: 00663 Abilene, TX (Mall Of Abilene) Hourly: $12.65 - $12.65 Job Title: Assistant Manager Department: Operations FLSA Status: Non-Exempt Reports To: Store Manager SUMMARY The Assistant Manager is responsible for assisting and consulting the Store Manager and regarding overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store's goals. The Assistant Manager is knowledgeable in each product area or department in our store. Upholds policies, procedures and standards listed in the visual manual. The Assistant Manager is passionate about giving outstanding customer service and promoting the merchandise in stores. The Assistant Manager assumes supervisory control in the Store Manager's absence and is trained in Store Manager Responsibilities. ESSENTIAL DUTIES AND RESPONSIBILITIES • Assist the Store Manager in controlling the assets of Hibbett I City Gear • Consults with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling. • Assumes responsibility of the entire store in the absence of the Store Manager. • Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling. • Assist the Store Manager in overall personnel recruiting, training, and evaluation. • Provides knowledge and guidance to employees and customers in all departments when necessary. • Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments. • Direct staff to ensure each department's responsibilities and standards are completed. • Keeps the Store Manager informed about inventory movement and customer trends. • Assures quality customer service is maintained. • Performs general administrative duties as needed and is trained in the Store Manager's responsibilities. • Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods. • Promote and sell services and merchandise provided by Hibbett I City Gear. • Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction. • Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk. SUPERVISORY RESPONSIBILITIES Supervises employees in the absence of the Store Manager. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, and training employees; planning, assigning, and directing work; and resolving problems. QUALIFICATIONS • Experience working in a retail environment, preferably in footwear and athletic apparel. • 1-3 years of customer service experience. • Excellent interpersonal and communication skills. • Ability to work in a fast-paced environment. • Ability to assist in managing a team and keep up with overall goals and profits. • Is a self-starter, has initiative to take on important tasks without being asked. • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision. • Is a team-player, passionate about outstanding customer service and selling merchandise. Hibbett's Privacy Policy Candidates will have an option during the application process to withdraw their application prior to completion of the application. Throughout this online job application process, you will be asked to provide personal information about yourself. Please review Hibbett's Privacy Policy to understand how the information you provide will be utilized and safeguarded. By clicking the Apply button, I acknowledge that I have read and understand the Hibbett's Privacy Policy. Further, I consent to the use of the same as my Electronic Agreement for purposes hereof. I acknowledge that I have a right to withdraw such consent at any time by contacting Hibbett.

Full-timeRetail
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Store Manager Trainee

Dollar Tree · Abilene, TX

Store Manager In TrainingYour natural leadership skills and ability to inspire teams to deliver exceptional customer service make you the right person for our Store Manager in Training position. Join our team today and let's create a welcoming and positive environment for customers and associates alike.Your Role at Dollar Tree:As a Store Manager in Training at Dollar Tree, you'll engage in on-the-job training to learn how to manage the profitable operations of your assigned store by maintaining a high standard for merchandising, placement, and store signage and by using proper display techniques to create an inviting atmosphere for customers. Your day-to-day job duties as a Store Manager will include, but are not limited to, the following:Recruit and hire store associates to serve our customersFoster the growth and development of associates through training on operations and merchandising while coaching and correcting when appropriateOversee and delegate all store activities to ensure smooth daily operationsEnsure full compliance with applicable laws and regulations, while enforcing company policies and proceduresPerform opening and closing procedures as neededImplement operational and merchandising direction that is communicated from our corporate headquartersHelp your store reach its maximum profit contributionProtect company assetsMaintain a high level of customer service across the storeEnsure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leadersYour Skills and Experience:Minimum 3 years prior retail management experience is preferredExperience with hardlines or variety merchandise; BIG BOX experience a plus is preferredStrong productivity management in freight processing is requiredStrong communication, interpersonal, and written skills are requiredAbility to work in a high-energy, team environment is requiredMust be able to lift up between 30 to 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation is requiredHere, your hard work pays off in more ways than one!When you successfully meet your performance goals, you'll earn a quarterly bonus!Your Perks and Benefits: We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:Employee Assistance ProgramPaid time offRetirement plans with matching contributionsEmployee Stock Purchase ProgramEducational AssistanceAccess to PerkSpot, an employee discount platform for goods and servicesAnd much more!Who We Are:At Dollar Tree, we make a difference in the lives of our customers every day by exceeding their expectations and delivering value – it's what our business is built on. Our associates play an important role in this commitment by embracing change and showing up for their teams and their communities.We see an exciting path forward as our company continues to grow and transform – and we know that this path starts with you.Dollar Tree Stores, Inc. is an equal opportunity employer committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at the discretion of Dollar Tree Stores, Inc. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment at Dollar Tree Stores, Inc. is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.Full time 948 E. Industrial Blvd., Abilene, Texas 79602

Full-timeRetail
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