Academic Mentor
Stride · Tulsa, OK
Job description(tap to read)
Job Description The Academic Mentor supports student retention by providing non-instructional intervention and support to students in grades 6-12. This individual is responsible for working with students and parents to identify online learning strengths and areas for improvement, provide excellent customer service, and ensure student improvement through intervention strategies. The Academic Mentor will monitor, track and address the needs of the students specifically with regard to online learning success factors while building and maintaining relationships with students and parents. The duties of the Academic Mentor are fulfilled remotely. This role will pay $47,500. Residency Requirements: Must reside in PA Licensure Requirements: Must have active PA educational certification in ELA and ESOL ESSENTIAL FUNCTIONS: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties. • Analyzes student strengths and challenges as identified in the online learner profile and delivers targeted intervention to drive student success according to a prescribed process. • Conduct orientation sessions for students and learning coaches at the beginning of each cohort; Educates on system navigation techniques and tips through emails, emails, orientations, phone calls and by moderating the online learning course; • Monitors student academic progress key success metrics for identified students, and make intervention program adjustments to meet student needs; • Conducts small group online Student and Parent Resource Sessions on academic topics as scheduled; Maintains regular contact and meetings with students and families, as assigned, via telephone, e-mail, instant messenger, and/or web conferencing to foster strong academic relationships and provide necessary support; Provides timely responses to all phone calls, emails, and e-mails received from students, staff and parents, and follow-up on teacher escalations; • Distributes daily and weekly communications containing important school-level reminders; Formally communicates student progress, contact metrics and concerns/accomplishments to the Department Head on a weekly basis; • Facilitates students changes such as program changes, withdrawals, accelerations, extensions, and re-enrollment activities based on individual student needs; Competencies: To perform the job successfully, an individual should demonstrate the following competencies. • Adaptability/Flexibility: Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs. • Integrity/Ethics: Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, and conveys good news and bad. • Teamwork: Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere. Supervisory Responsibilities This position has no formal supervisory responsibilities. MINIMUM REQUIRED QUALIFICATIONS: • Bachelors Degree AND • Bilingual Spanish+ English • 2 or more years customer service experience • Experience working with children or youth • Demonstrated proficiency in using online tools and applications • Professional verbal and writing skills • Comfortable with online and telephone communication with customers • Background in Education preferred Certificates and Licenses: None required. DESIRED QUALIFICATIONS: • Tutoring experience or experience as a school or classroom aid WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • This position is virtual and open to residents of the 50 states, D.C. The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. Job Type Regular The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting stridecareers@k12.com. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
Delivery Driver - Flexible Schedule
DoorDash · Tulsa, OK
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th
Delivery Driver - Onboarding / Onboard
DoorDash · Tulsa, OK
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th
Work From Home Customer Service Remote
CPJ Recruitment · Tulsa, OK
About the job Work From Home Customer Service Remote Responsibilities • Communicate with customers via phone, email and chat • Provide knowledgeable answers to questions about product, pricing and availability • Work with internal departments to meet customer's needs • Data entry in various platforms CLICK HERE TO APPLY Qualifications • At least 1 - 2 years' of relevant work experience but not required. • Good Phone etiquette and excellent verbal, written, and interpersonal skills • Ability to multi-task, organize, and prioritize work CLICK HERE TO APPLY Job Role / Responsibilities: • Solid outgoing personality with superior interaction abilities as well as great work principles. • Data entry and also strong business abilities. • Effective listening as well as analytical abilities, in addition to the capability to summarise details and deal solutions. • Experience with personal computer and also have at least a typical functioning degree typing capability. • You should be professional and positive and additionally have a high level of self-motivation and also have the capacity to function individually in your task. • Excellent time management and administrative abilities with a keen focus to detail. • Other Requirements: This is an on-line work from home position, so you will be required to have the following: • Excellent Working Entry Level. Personal Computer. • Legitimate high-speed internet access. • Full time & Part time telemarketing position jobs. CLICK HERE TO APPLY
Remote Call Center Customer Service Representative Join the Conduent Customer Service Team and grow with a team of people who will challenge and inspire you to be the best. Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. Working for you: • $16.50 per hour pay rate (bi-weekly pay) • Paid Training with Equipment provided. • Full-time schedule (40 hrs. a week) • Career Growth Opportunities • Full Benefit Options - From the start, our paid training program will teach you all the skillsneeded to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. About the Role: Call center representatives answer multiple call types focused on assisting KY residents with a variety of different health benefits (such as SNAP, Medicaid and TNAF). Call types include password resets, application status, application intake/updates and our customer also need help navigating the government's online application tool. It also includes dealing with multiple systems to input and read/interpret data back to the caller. These calls can be difficult as we handle SNAP and other benefits (Supplemental Nutrition Assistance Program) and deal with callers who are missing/denied benefits. Requirements: • Required 1 year minimum experience in High Volume Call Centers • Required 1 year minimum Customer Service Experience • High School diploma or GED • Background and drug screening required. • Ability to adhere to a break and lunch schedule • Excellent typing and grammar skills • Ability to navigate a computer • Excellent customer service skills. • Excellent phone etiquette skills • Reliable internet access • Quiet work environment, free of distractions • Must reside in the State of Kentucky for this position Job Track Description: Kentucky Health Benefits Exchange CSRs answer multiple call types focused on assisting Kentucky Citizens with a variety of different health benefits (such as SNAP, Medicaid and TNAF). Call types include password resets, application status, application intake/updates and our customer also need help navigating the government's online application tool. This position consists of taking back-to-back calls often, without follow up or time between calls for the duration of your shift. It also includes dealing with multiple systems to input and read/interpret data back to the caller. The ideal candidate needs to be able to answer questions fully and capture data into a client system and responsible for memorizing several scripts verbatim per our client's policy. CSR's must answer all calls that come into their station (ie, not hanging up, not responding so that the caller hangs up, and not abusing hold time as it is closely monitored) and maintain professionalism throughout the call regardless of how difficult it may become. As stated calls can be difficult as we handle SNAP and other benefits (Supplemental Nutrition Assistance Program) and deal with callers who are missing/denied benefits. CSR's are held accountable for goals such as valid transfers (valid as defined by the transfer reasons and departments in our knowledgebase), Quality Assurance (guidelines set forth by the client and reported on weekly), Customer Satisfaction Surveys (Again, guidelines set forth by the client and reported on weekly). CSR's are responsible for following a break and lunch schedule daily that is set by our global Workforce team. Our internal department can accurately forecast how many calls we are going to take every 30 minutes, that being said, since we are good at forecasting that call volume, we also know how many CSRs we need to answer all of those citizen calls. So being here is critical. • Performs business support or technical work, using data organizing and coordination skills. • Performs tasks based on established procedures. • In some areas, requires vocational training, certifications, licensures, or equivalent experience. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $16.50 base pay plus ABC incentives. About the Team Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.