Customer Service Operator & Mail Clerk, 7am-3pm, 20hrs/wk, Omaha
Madonna Rehabilitation Hospital · Omaha, NE
Job description(tap to read)
**JOB DESCRIPTION** **Job Title: Operator I Job Code: 880052** **Immediate Supervisor:** Telecommunications Manager **Status:** Non-exempt **Hours:**20hrs/wk **Schedule:**Tuesdays, Thursdays & every other Friday 7am-3pm *availability for other shifts for coverage preferred* **DEPARTMENT FUNCTION/JOB OVERVIEW** * Responsible for assuring quality daily operation of the facility's telephone switchboard and assisting with the mail room operations. * Work will be performed in an ethical and legal manner following organizational policies, processes, protocols and procedures. * Responsible for quality service delivery and internal/external customer relations for Madonna as a whole, including upholding the mission and values for the department and facility. **ESSENTIAL FUNCTIONS** 1. Follow Operational Definitions to ensure adequate and quality implementation of efficient telephone services and support to all Madonna employees and customers. 2. Operate the switchboard in a manner that will ensure adequate and quality support of all incoming and outgoing telephone calls. 1. This will include the use of the computer and automated equipment associated with the telephone system console. 3. Maintain adequate equipment, supplies, and preventative maintenance programs. 4. Assist in the processing of all incoming and outgoing mail. 1. This includes placing the mail in the sorting bins, using the postage meter, and forwarding patient mail as required. 1. On evenings and weekends it will require the delivery of often heavy mail sacks to the front entrance for pick-up by the post office. 2. Occasionally pushing the mail cart for delivery may be needed. 5. Prepare daily activity reports on switchboard and mail room activities. 6. Maintain interdepartmental communication and participate in Communication and Information System staff activities. 7. Log and summarize postage usage daily. 8. Process Business Reply Mail and maintain the log book for all departments. 9. Deliver printed charge cards for MRSH patients to Purchasing by 7:00 a.m. daily. 10. Analyze, coordinate, all direct or forward mail which has "Special Handling" requests made either by the family or facility for all patients. 11. Presort and bundle mail for the post office to get reduced rates. This will include the handling of packages and bundles as necessary. 12. Operate and maintain copier and FAX machines and supplies. 13. Maintain a log of all repairs and problems with the postage meters, FAX machines, Copiers, and other equipment. 14. Communicate to facility, over the intercom, announcements pertinent to the days activities, any emergencies that occur, i.e., fire procedure, code orange, etc. 15. Scan or manually enter charge cards for patient charges. 16. Create, type and route various reports to support the entire facility. 17. Adhere to all off-hour established help desk procedures when contacting the help desk after hours. 18. Maintain a log of specialized equipment checked out for patient use. 19. Interact with staff and other departments in a friendly, "helpful" manner. 20. Must perceive customer relations as a primary focus to the department and continually strive to satisfy the needs of every customer in all areas of the work force. 21. Mentor, and self-initiate inquiry and learning of additional knowledge, in telephone communications and personal computers. 22. Follow instruction from supervisor to perform other functions as assigned in order to achieve the goals within the department and/or system. 23. Maintain a clean, organized and safe environment. 24. Handle and operate all necessary equipment and performs required duties according to established safety standards to maintain compliance with regulations and prevent injury. **PHYSICAL DEMANDS AND ENVIRONMENTAL CONDITIONS** Sedentary work - Requires adequate vision to read handwritten numbers/material and computer printouts, and must be able to view the computer screen a good part of the day. Must possess adequate hearing and speech to answer the telephone and communicate efficiently with others about telephone needs and answer questions. Must be able to cope with stress of deadlines and working in a small, physically close and fast paced office. There will be the need for an occasional extended day. This position physically demands much sitting, some walking, stooping and lifting (up to 30 pounds). **QUALIFICATIONS** (Education/training and/or Experience) **EDUCATION - Preferred** High School equivalency. **EXPERIENCE - Preferred** Telephone switchboard experience, preferably on a Cisco Call Manager system. **SKILLS - Required** * Proficient typing skills. * Excellent oral and written communication skills. * Strong interpersonal skills, able to elicit cooperation. * Must have good grammar, spelling and organization skills. Background checks are conducted. When specific authorization forms are requested so that full background and history can be obtained, employees/applicants must sign the form(s) requested.
FEMA TO 20 - Data Entry operator 1
Apex Systems · Omaha, NE
Position: Customer Service / Call Center Represetative Location: Meridian, Mississippi (100% Remote) Role Overview We are seeking a Data Entry Operator to support customer service functions related to disaster response. This role involves assisting callers, recording information, and ensuring compliance with all applicable regulations. The position requires using standard office technology to manage inquiries and maintain accurate records within a database. Key Responsibilities • Assists callers with questions and concerns related to recent disasters, responding to inquiries with active listening and using a script as a guide. • Utilizes standard technology such as computers, telephones, email, and web browsers to complete work tasks. • Records all results from contacts in the call center database. • Refers escalated calls to a supervisor as needed. • Plans daily activities within the guidelines of company policy and supervisor instructions to maximize personal output. • Aids in self-development by being available and receptive to all provided training. • Maintains an immediate work area in a neat and orderly condition. • Promotes and encourages a culture of compliance with all applicable rules and regulations. Required Qualifications Clearance: This position requires the ability to obtain and maintain a Public Trust security clearance. Technical Skills: Proficiency with computers, telephone systems, email, and web browsers is required. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide. Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered. UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.
$101k/yr
Dedicated CDL-A Tanker Truck Driving Job (up to $101K/YR) Quick apply!
Hiring Drivers Now · Omaha, NE
Dedicated CDL-A Tanker Truck Driving Job (up to $101K/YR) Apply today and within 24 hours you'll receive multiple job offers. Up to $101K/YR based on position/location. Simply select the driving job that offers you what is most important. Higher pay, increased benefits or more home-time: You choose. Dedicated Tanker Driver Pay: Up to $101K/YR Avg. Company Driver Job Offers Salary: $85,000-$110,000+ Avg. Owner Operator Job Offers Salary: $200,000-$325,000+ Apply now to receive your job offers!
Remote Inbound Customer Service
Arise Virtual Solutions · Omaha, NE
Proven experience using customer service software, CRM systems, or providing customer support through virtual channels (email, chat, video calls). If you have worked in customer services and looking for flexible and varied work, consider a new financial services program on the Arise® Platform. Two
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