Banking Customer Service Specialist I
Gateway Mortgage Corporation · Jenks, OK
Job description(tap to read)
Banking Customer Service Specialist I The Banking Customer Service Specialist I is the primary point of contact for consumer banking customers. The role is responsible for identifying customer service issues and resolving them, providing operational feedback to identify root causes of the problems/issues, eliminate the need for call escalations, and retaining and expanding customer relationships through telephone in the contact center. Essential Functions (Responsibilities): • Resolves problems and responds to customer via telephone. • Resolves customer issues including but not limited to reconstruction of errant account transactions, account balance discrepancies, multiple account linkages/combined statements, unauthorized transaction claims, card disputes, loan payment discrepancies etc. • Provides requested information as needed such as interest rates, product and service fee, and branch specific information. • Applies and leverages technology systems to consistently follow up and document problem resolutions. • Maintains customer records and updates customer account information. • Exercises awareness with regard to possible suspicious activity, money laundering or fraudulent behavior and reports any such incidents to the BSA department. • Performs all job functions in compliance with all company policies and federal, state, and local laws and regulations as applicable to the position, including, but not limited to BSA/AML, OFAC and GLBA/privacy rules. • Performs related responsibilities as required or assigned. Required Qualifications: • Basic knowledge of bank products, pricing structures and services. • Basic knowledge of bank operations. • Proficient math skills. • Excellent problem-solving and conflict resolution skills. • Excellent communication skills. • Proficient in MS Office applications. • Ability to work in a contact center environment. • Exemplifies the Gateway Values: Stay Growth Oriented, Make a Difference, "Get it Done" Attitude, Be a Team Player, Do the Right Thing. • Equivalent Education/Experience: High School Diploma required. 0-2 years of banking experience or financial services contact center experience. Special Job Dimensions: Must maintain high level of control and professionalism while objectively dealing with customers' requests.
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Averitt · Jenks, OK
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Registered Nurse Case Management
Ascension · Jenks, OK
Your future role at a glance Location: Tulsa, OK Facility: Ascension St. John's Medical Center Department: Case Management Schedule: Full-time, Monday-Friday, 8am-4:30p Life at Ascension: Where purpose meets opportunity Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter. Benefits that help you thrive • Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options • Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance • Time to recharge: pro-rated paid time off (PTO) and holidays • Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning • Emotional well-being: Employee Assistance Program counseling and peer support, spiritual care and stress management resources • Family support: parental leave, adoption assistance and family benefits • Other benefits: optional legal and pet insurance, transportation savings and more How you'll make an impact in this role • Improve hospital efficiency and finances by reducing stays, streamlining patient flow, and optimizing resource use, which boosts revenue and minimizes waste. • Enhance care transitions, lower readmissions, and connect patients with community resources, leading to better satisfaction and addressing social needs. • Support clinical teams by bridging gaps, advocating for patients, and ensuring comprehensive, timely care, resulting in higher quality, lower costs, and better patient outcomes. What minimum requirements you'll need Licensure / Certification / Registration: • Registered Nurse obtained prior to hire date or job transfer date required. • Certified Case Manager credentialed from the Commission for Case Manager Certification (CCMC) preferred. ACM also accepted. Education: • Diploma from an accredited school/college of nursing OR Required professional licensure at time of hire. What additional preferences we're seeking • 3+ years of RN experience • Case Management experience preferred Equal employment opportunity employer Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster. Fraud prevention notice Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system. E-Verify statement Employer participates in the Electronic Employment Verification Program. Please click here for more information.