Call Center Representative
Butler America · Lewisburg, TN
Job description
Call Center Representative Location: Lewisburg, TN Job ID: #72717 Pay Range: $14-17 Job Title: Tier 1 Customer Service Representative Job Description: Agents could take up to 50 calls per day and log each call in our system as well as entering up to 50 transactions in our system. What we help them with: • Dealer referrals to distributors • Provide customers with order information, assistance • Product support: Parts and Equipment • Transactional: Orders, Claims and Invoicing • Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department • Customer inquiries are triaged by Tier 1 and transferred to the Tier 2 representatives • Agents are also responsible for triage and assistance of internal customer requests. Identify if a customer need can be met or will it require a case transfer to Tier 2. Specific Responsibilities for this position may include: • Answer incoming calls and respond to customers emails • Route calls to appropriate resources • Document all call information according to standard operating procedures • Entering accurate ordering information into a company system. • Comfortable working in fast-paced environments • Strong time management and organizational skills • Proficiency in Microsoft Office Products (Excel, Word) • Familiarity with SAP and Call Center, and Sales Force a plus The ideal candidate will be a high energy, dynamic individual looking for an opportunity to join a diverse organization in a very competitive environment. Successful candidates will have: • Ability to analyze unlike information and draw conclusions/recommendations • Strong verbal, written and inter-personal communication skills • Proficiency in MS Office tools • High degree of self-motivation to address and improve business needs. • Sense of urgency, self-initiative, commitment and sense of ownership is a must. • Superior follow-up and follow-through skills • Highly organized and flexible with the ability to prioritize their individual time while balancing customer's demands and requirements to meet company objectives and goals. Minimum Requirements: • High School Diploma required • Agents must type 60+ WPM • Excellent customer service skills • Strong written and oral communication skills • Experience in Microsoft Office Preferred Requirements: • Associate degree (AA, AS, or equivalent two-year post-secondary education). • Minimum of two (2) years of relevant customer service or call center experience. • Familiarity with SAP and Salesforce. Training is 6 weeks long. Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and “Know Your Rights” Poster is available here: Applicant and Employee Notices. Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at accommodations@butler.com.
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Crew Member
Sonic Drive In · Lewisburg, TN
Description: Fun. Flexible hours. Great pay. Fantastic people. Professional fulfillment. That uniquely cool SONIC uniform. Can this possibly get any better? YES IT CAN! Like a Grilled Chicken Wrap, the SONIC Drive-In Restaurant Team Member position is a savory plethora of food service responsibilities rolled into one. You'll work Fountain & Frozen, Food Production, Grill, Fryer, Switchboard and, if applicable, Drive-Thru. SONIC Drive-In is a food service mecca, and our Restaurant Team Member is at the center. Restaurant Team Member duties may include: • Taking orders and making accurate change quickly • Providing food service to our guests with enthusiasm • Packaging all menu items and checking for product quality and consistency • Preparing drinks and ice cream treats • Preparing food orders, cooking on the grill, operating the fry station as needed • Cleaning the drive-in restaurants -- including trash disposal, mopping, sweeping, washing dishes, wiping counter-tops and sanitizing food areas Requirements: Restaurant Team Member Requirements: • Ability to work irregular hours, nights, weekends and holidays • Ability to be flexible in all situations based on restaurant business need • Effective communication skills; basic math and reading skills • Willingness to abide by the appearance, uniform and hygiene standards at Sonic Drive-In restaurants • General knowledge and understanding of the food service / restaurant industry or retail operations preferred, but not required Additional Info: Additional Restaurant Team Member Qualifications... • Friendly and welcoming individuals who enjoy providing pleasant and courteous food service to our guests! • A willingness to cross-train in all of the stations. It never gets dull here! • Motivated individuals who are team players and committed to keeping our drive-in restaurants clean and safe. Sure, classic cars and vintage threads may be things of the past, but the SONIC Drive-In experience will always be groovy, right on, awesome, wicked, fab, the bee's knees, cruisin' . . . you get the picture! It's downright sensational!! All that's missing is you, so APPLY TODAY! SONIC and its independent franchise owners are Equal Opportunity Employers.
CREW MEMBER
Wendy's · Lewisburg, TN
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