Work from Home: Customer Service Representative (Healthcare)

Class A CDL Truck Driver Job Hiring Now! (Up to $110/YR!)

Hiring Drivers Now · Centralia, WA

Class A CDL Truck Driver Job Hiring Now! (Up to $110/YR!) Apply today and within 24 hours you'll receive multiple job offers. Up to $110/YR based on position/location. Simply select the driving job that offers you what is most important. Higher pay, increased benefits or more home-time: You choose. Salary: Up to $110/YR Apply now to receive your job offers!

$85k–$110k/yr

$85 - $110K /Yr! Hiring CDL-A Truck Drivers - Quick Apply!

Hiring Drivers Now · Centralia, WA

Now Hiring CDL-A Truck Drivers! Apply today and within 24 hours you'll receive multiple job offers. Earn $.60 - $.80+ CPM and up per year based on position. Simply select the driving job that offers you what is most important. Higher pay, increased benefits or more home-time: You choose. Avg. Company Driver Job Offers Salary: $85,000-$110,000+ Avg. Owner Operator Job Offers Salary: $200,000-$325,000+ Apply now to receive your job offers!

$20.82–$29.15/hr

Customer Service Agent, Work From Home

Sutter Health · Centralia, WA

We are so glad you are interested in joining Sutter Health! Position Overview: Receives incoming inquiries and service requests from patients, employees, providers, vendors and others, via phone, email, web portal, etc. and responds to each with accurate and timely informationutilizing the highest customer service and quality standards. Works as part of a team and others to support one or more of the service delivery teams. Establishes and maintains strong, collaborative relationships with customers to identify additional ways to be of service and ensure customer satisfaction. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety of our employee and patient information. Additional Requirements: DISCLAIMER 1 • This is a Work from Home position, therefore internet minimum speeds of 15 mbps download and 5 mbps upload are required. EDUCATION • HS Diploma or General Education Diploma (GED) PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN • Medical and Healthcare experience is PREFERRED • 1 years experience in Human Resources, Payroll, Accounts Payable, Supply Chain, call center or related customer service experience (i.e. Healthcare, clinical, administrative, hospitality, retail, concierge, etc) • 1 years experience with computer programs such as Microsoft Office, electronic mail, and information systems or database programs. SKILLS AND KNOWLEDGE • Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing. • Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people. • Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadline. • Requires the ability to work with and maintain confidential information. • Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions. • Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options. • Build collaborates relationships with peers and other healthcare providers to achieve departmental and corporate objectives. • Operate office equipment such as multi-lined phones, printers, faxes, copiers, and scanners. PAY RATE RANGE DISCLAIMER • "A" States: California, New Jersey, Washington • "B" States: Colorado, Florida, Georgia, Illinois, Michigan, Minnesota, Nevada, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Virginia • "C" States: Arizona, Arkansas, Idaho, Louisiana, Missouri, Montana, South Carolina, Tennessee, Utah SHIFTS • Variable Job Shift: Days Schedule: Full Time Shift Hours: 8 Days of the Week: Monday - Friday Weekend Requirements: None Benefits: Yes Unions: No Position Status: Non-Exempt Weekly Hours: 40 Employee Status: Regular Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans. Pay Range is $20.82 to $29.15 / hour. B State Pay Range Pay Range is $22.79 to $24.91 / hour. A State Pay Range Pay Range is $25.32 to $27.67 / hour. The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate's experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health's comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.

Customer Service Representative Bring your drive for excellence, teamwork, and customer commitment to Independence. Join us as we renew and reimagine the future of health care. Together we will achieve our mission to enhance the health and well-being of the people and communities we serve. Customer Service Representative Responsibilities: • Attains and keeps current with the knowledge and skills required to provide information, service, and assistance in response to all inquiries. • Available as assigned to accept calls in a professional and courteous manner. • Determines the nature of the call and takes all possible action, including research, completing forms, or any follow-up, to expeditiously ensure the provision of accurate information, service, and assistance upon first contact. • Acquire knowledge of all claims systems applications and member service systems. • Prepares and forwards appropriate requests to operating areas to accomplish action required as a result of the inquiry. • Checks internal system inboxes to ensure completion and follow-up action. Obtains required information and makes a callback when necessary to complete action on inquiries. • Meets quality performance standards and works within established time frames. • Acknowledges each piece of mail and responds to written inquiries either by telephone or letter as required in a professional manner. • Advises the Supervisor when any of the above accountabilities cannot be performed because of matters beyond the control of the Representatives, such as system, procedural, or administrative errors that indicate a trend. • Ability to ask effective probing questions and deescalate challenging member inquiries and concerns. • Supports the area in the ongoing use of TQM principles in a continuous quality improvement process. • Performs other duties as assigned. Fully Remote: This role is designated by Independence as fully remote. The incumbent will not be required to report to one of Independence's physical office locations to perform the work. Work must be performed in the Tri-State Area of Delaware, New Jersey, or Pennsylvania. To ensure an engaging learning experience, our training program will include an onsite component. All participants are expected to be physically present at our 1900 Market Street, Philadelphia office location for a total of Nine (9) days, distributed across Three (3) separate weeks during the 12-week training period. Specific onsite training weeks will be communicated in advance to allow for proper planning. IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability. Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app. Qualifications: • High school diploma required, bachelor's Degree is preferred • Ability to complete 10-12 week training class and demonstrate proficiency of the material • Strong interpersonal and organizational skills in a fast-paced environment • Excellent oral and written communications skills • Ability to problem solve, prioritize, and maintain a flexible disposition required • Computer skills required • Customer focused professionalism • Medicare knowledge strongly preferred • Call Center Experience strongly preferred • Prior experience with and demonstrated proficiency in Microsoft Office Products strongly preferred • Ability to work from home with private quiet workspace • Schedule flexibility during all hours of business (8:00 am - 8:15 pm Sunday – Sunday) including the ability to work one late night and one weekend day. • The Customer Service Representative - MHT may be required to work overtime hours and/or to provide additional weekend coverage based on the business need.