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Remote Inbound Customer Service

Arise Virtual Solutions · Des Moines, IA

This program needs customer-focused individuals with financial services experience who can provide exemplary customer service - helping callers with everything from routine balance and transaction questions to more complex banking needs. What you will do as a Financial Services Customer Service agen

Police Officer

City of Des Moines, IA · Des Moines, IA

Police Officer The City of Des Moines is seeking applicants interested in a career as a Police Officer with the Des Moines Police Department. If you are at least 21 years of age by September 4, 2026, a problem solver who wants to work with people from all cultures, races, and economic backgrounds, and have good moral character and integrity, we welcome your application. Acceptable Experience and Training Current Iowa certified law enforcement officers with the appropriate sworn, post-academy experience qualify for a Police Officer lateral transfer as outlined below: • No less than 400 hours of certifying basic law enforcement training school; • Two years of experience as a certified Police Officer in the State of Iowa after graduating from academy without a break in service of more than 12-months from the appointment date; and • Candidates must have a valid Iowa Law Enforcement Academy Certification in good standing. NOTE: Iowa Certified Police Officers selected for the lateral training officer program will participate in 4 to 6 weeks of knowledge, skills, and performance assessment, along with skills enhancement training. Those who successfully complete the lateral training officer program will enter field training. Officers who are deemed less prepared for field training and solo patrol responsibilities may be required to attend the full 24-week academy. Current out-of-state certified law enforcement officers with the appropriate sworn, post-academy experience must meet the below requirements: • Proof of State Certification as a Certified Police Officer • No less than 400 hours of certifying basic law enforcement training school; • Two years of experience as a Certified Police Officer after graduating from academy and without a break in service of more than 12-months from the appointment date and with the ability to become Certified with the State of Iowa within 120 days of appointment date. NOTE: Out-of-state Certified Police Officers will attend a full 24-week academy. Entrance Level Applicants: • Graduated from high school or G.E.D. • Citizen of the United States; and • 21 Years of age on or before September 4, 2026. Use the links below for Police Officer Applicant Testing Resources: • 2026 Police Officer Recruitment Packet • Cooper Test Instructional Video • Cooper Assessment Preparation Guide (physical fitness test) • POST Study Guide (written exam) For additional information and resources, visit the Police Department recruitment page at dsm.city/joinDMPD. Your application must be submitted online by 4:00 p.m. on Monday, September 4, 2026. Items listed below must be attached to your online application or submitted separately to and Human Resources by the indicated due dates. Documents Required for a complete application by 4:00 p.m. on Monday, September 11, 2026: • Photocopy of driver's license • Proof of U.S. Citizenship (such as a photocopy of one of the following: U.S. Birth Certificate from state or county, U.S. Passport, Certificate of Citizenship, or Naturalization Certificate) • High school diploma (or other proof of high school graduation) or G.E.D. and College transcripts, if any • References – names and contact information of 3 personal and 3 professional references • Police Officer Physical Conditioning Waiver (See 2026 Police Officer Recruitment Packet) • Authority for Release of Information -must be notarized (See 2026 Police Officer Recruitment Packet) • DD214 Form for military service, if any (If you are unable to submit your DD214 by please contact the City's Human Resources Department with expectation of when it will be available) • DMPD Personal History Statement. • Certified Police Officers only - Current and Former Police Officer Packet. In addition to the above required documents, if you are an Iowa Certified Police Officer or an Out-of-State Certified Officer the below documents are also required to be submitted by the deadline: Proof of State Certification as a Certified Police Officer AND proof of 400 hours of certifying basic law enforcement training school (transcripts/syllabi). All of the above documents must be legible. Required Documentation May Be Emailed, Faxed, Hand Delivered or Mailed to Human Resources. Email: humanresources@dmgov.org Fax: 515-237-1680 Hand Delivered or Mailed City of Des Moines Attn: Human Resources Dept. 1200 Locust St. Des Moines, IA 50309 Required Special Qualifications • Possess and maintain a valid motor vehicle operator's license issued by the State of Iowa or evidence of equivalent mobility; • No felony convictions or convictions for crimes involving moral turpitude; • Free of drug or alcohol addiction; • Meet minimum requirements to be a law enforcement officer consistent with Iowa Code chapter 80(B) and its administrative rules. • All appointments will be conditional upon the passage of medical, physical fitness, and psychological exams required by the State of Iowa. The medical exam includes a screening for drug use.

Store Manager Location: Des Moines, IA Pay: $23 per hour Job Type: Full-time Schedule: 40 hours per week, Monday - Saturday morning, evenings, weekends, some mandatory OT. Flexible scheduling required. Benefits: • Medical, prescription drug, dental, vision, and hearing coverage • Employer-paid basic life and AD&D insurance • Employer-paid basic long-term disability coverage • Optional voluntary life, short-term disability, and enhanced long-term disability coverage • Paid vacation, sick time, and holidays • Flexible spending accounts • 403(b) retirement savings plan • Employer-funded pension plan for eligible employees About the Role At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. We're seeking a dynamic and experienced Store Manager to lead one of our Salvation Army stores. This role is crucial in supporting our mission through efficient store operations, staff management, and community engagement. You'll be responsible for overseeing all store operations, including staff supervision, sales performance, store maintenance, customer service, banking, and record keeping, while ensuring that all functions support our mission of serving those in need in our community. What You'll Do Leadership & Staff Management • Recruit, train, and supervise store staff • Manage scheduling and payroll processing • Implement company policies and practices in employee relations Store Operations • Develop and implement strategies to meet production and sales goals • Oversee donation processes, product sorting, pricing, and presentation • Manage store maintenance, safety, and appearance • Ensure compliance with OSHA and Salvation Army safety policies Customer Experience • Create an enjoyable shopping environment • Develop customer retention plans • Set an example for positive customer interactions Financial Management • Oversee cash handling procedures and daily deposits • Work within budget parameters • Manage inventory tracking for designated product lines Communication & Reporting • Maintain open communication with Regional Manager and Department Heads • Provide daily reports on store production and sales • Address customer complaints and provide education about the program Supervisory Responsibility • In conjunction with the Regional Manager, recruit, interview and recommend for hire Store staff • Train and supervise the store staff • In collaboration with the Regional Manager, provide direct reports with a personnel review • Review and approve time and attendance for store personnel using the current payroll system • Check time logs regularly, following all current regulations and trainings Training Provided • Paid training on register and store procedures • Ongoing coaching and support from store leadership • Opportunity to build retail and customer service skills Why Join Us • Mission-driven work that supports programs in your community • On-the-job training • Team-oriented environment • Employee Discount, Employee Assistance Program, and more! What You Need Required Education & Experience • 2 years' experience in staff management and development or combination of education and experience • Proven retail management experience Skills & Abilities • Strong leadership and team-building skills • Excellent customer service orientation • Proficiency in cash handling and basic financial management • Ability to work a flexible schedule, including early/late shifts, weekends, and holidays • Ability to speak, write and understand English in a manner sufficient for effective communication with customers, management and coworkers • Basic computer skills including but not limited to the use of the Point of Sales System; the payroll program, Microsoft Office Suite and all other programs or systems that are adopted by the • Good speaking, hearing and vision ability, and excellent manual dexterity Certifications • Valid Driver's License • Must pass a motor vehicle record search Physical Requirements • Regularly required to stand, use hands, handle, feel, hear, and talk • Frequently required to walk and reach with hands and arms • Occasionally required to climb, balance, stoop, kneel, or crouch • Must regularly lift and/or move up to 50 pounds, and occasionally up to 100 pounds • Specific vision abilities required: close vision, distance vision, and ability to adjust focus Work Environment • Store environment with quiet to moderate noise level • May be dusty and experience temperature fluctuations based on weather • May stand for extended periods • Work is performed in a typical retail store/warehouse environment Travel • May be required to travel to various locations for work or training, including monthly management training The Salvation Army is an equal opportunity employer. Candidates who are returning to work, U.S. Veterans, people with disabilities, people impacted by the justice system, and people without a college degree are encouraged to apply.

Summary The Medical Support Assistant (MSA) provides medical support for inpatient settings, including ICU/Telemetry and Medical Surgical floors. The MSA's work impacts the administrative aspect of patient care, including access, scheduling/coordinating appointments, collecting and updating demographic and insurance information, patient processing, and customer service. The MSA is responsible for assuring that various aspects of staffing, training, compliance, reporting, and quality assurance are met. Responsibilities VA Careers - Medical Support Assistant: Total Rewards of a Allied Health Professional The position requires the incumbent to physically report for work to the Des Moines, IA VAMC. Major duties include, but are not limited to: Promotes patient centered care, perform receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients. Supports patient safety standards through correct identification of all patients through use of two forms of identification. Assists patients, family members and multidisciplinary staff while maintaining unit flow. Providing direct customer and patient services that are prompt, friendly, and cooperative. Answers/receives and routes phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established unit processes. A caring, compassionate and sensitive manner is essential when explaining procedures to Veterans and their family members both in person and on the phone. Assists in outside provider record retrieval, manage faxes, provider orders and mail in a timely manner. Provider orders are consistently processed within 1 hour of time received, STAT, NOW, or ASAP orders will be hand delivered to the charge nurse or the nurse on the neighborhood where the patient resides if the charge nurse is unavailable. Manages position responsibilities with guidance from more experience staff member to assist with setting priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs. Inputs correct providers and treating specialty. Enters interward transfers, admits, and discharges to the unit. Keeping admission and discharge log updated. Maintains schedule for Interdisciplinary team meetings (IDT's), notifying team members per e-mail of schedule including notification of any changes. Ensures appointment sheet is maintained and posted daily. Prepares for admissions & discharges, completing admission packet prior to patient arrival and preparing discharge packets ensuring are completed and ready prior to discharge. Maintains and orders clerical supplies ensuring adequate supplies available being mindful of not being wasteful or overstocking of supplies. Maintains a clean and safe work area. Keeps his/her area secure and questions unrecognized persons in secured areas not displaying identification badge. Work Schedule: Monday-Friday, 3:30 pm - 12:00 am alternating weekends and holidays Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications ***KSA Recommendation - All qualifying experience you possess must be clearly described in your application package. We will not make assumptions when reviewing applications. Failure to demonstrate your experience and knowledge, skills, and abilities (KSAs) in your application may result in disqualification. It is strongly recommended that you write to each KSA (found below) to demonstrate how you have gained each one in your application package or on a supplemental document. ***Creditable Experience: Knowledge of MSA Practices. To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities [or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting]. Experience satisfying this requirement may be paid/non-paid employment as [an] MSA or [an equivalent position in a non-VA hospital or clinic setting]. Basic Requirements: Citizenship: Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a). Experience. No experience required. Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. Licensure/Certification/Registration. None Physical Requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements. English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f) GRADE DETERMINATION: GS-3 MSA (Entry Level) You must meet the Basic Requirements outlined above. GS-4 MSA (Developmental Level) 1. Experience. One year of creditable experience equivalent to the next lower grade. OR 2. Education. One year of education above high school. (Transcripts Required) AND Demonstrated Knowledge, Skills, and Abilities. In addition to Basic Requirements and the experience listed above, candidates must be able to demonstrate all of the KSAs below: 1. Ability to meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients. 2. Ability to use, and navigate between, various types of office automation equipment and software (i.e. computer systems, web based scheduling programs; insurance collection system; scanning software, multiple line phone systems; electronic faxing programs) to support patient care. 3. Knowledge of basic medical terminology to assist in the provision of care to patients. 4. Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics. GS-5 MSA (Full Performance Level) 1. Experience: One year of creditable experience equivalent to the next lower grade. OR 2. Education. Two years of education above high school. (Transcripts Required) AND Demonstrated Knowledge, Skills, and Abilities. In addition to Basic Requirements and the experience listed above, candidates must be able to demonstrate all of the KSAs below: 1. Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports. 2. Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients. 3. Ability to schedule medical appointments in a clinical setting. 4. Ability to work independently in the accomplishment of a wide variety of duties performing patient support work. 5. Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers. 6. Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff as necessary, to ensure a satisfactory resolution. Preferred Experience: Prior MSA experience preferred. Reference: For more information on this qualification standard, please visit The full performance level of this vacancy is GS-5. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-3 to GS-5. Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination. Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Additional Information The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationship sand healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.