Customer Service Representative Agent - Part Time Panelists Needed - Remote Work From Home

Senior Client Delivery Manager - Revenue Cycle (REMOTE)

Enablecomp · Franklin, TN

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers' Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years. Position Summary The Senior Client Delivery Manager is a senior, client-facing operational consulting role responsible for delivering advanced operational insight, strategic guidance, and executive-level delivery for assigned client accounts. The Senior Client Delivery Manager operates as a trusted advisor to client executives and internal senior leaders, translating operational performance into strategic narratives, risk mitigation strategies, and forward-looking recommendations. This role leads complex client scenarios, shapes account-level strategy, and partners closely with the Client Delivery Director on escalations, strategic planning, and enterprise-level delivery-without formal people management responsibility. Key Responsibilities • Independently lead operational delivery for high-complexity, high-impact client accounts. • Serve as a strategic operational advisor to client executives and senior leadership. • Translate complex operational data, trends, root cause analysis results and risks into executive-ready insights and recommendations. • Develop forward-looking operational strategies aligned to client objectives and enterprise capabilities. • Proactively identify systemic issues, emerging risks, and optimization opportunities across the client lifecycle. • Guide clients through complex operational changes, performance improvement initiatives, and evolving service needs. • Own complex issue analysis and resolution strategy for assigned client accounts. • Lead advanced root cause analysis efforts across cross-functional teams. • Frame escalations with clear articulation of risk, impact, options, and recommended path forward. • Partner closely with the Client Delivery Director on high-risk, sensitive, or enterprise-impacting issues. • Monitor performance trends and assess effectiveness of remediation strategies over time. • Ensure consistent, professional, and transparent communication with clients during issue resolution. • Lead director-level operational reviews, strategic touchpoints, and complex client discussions. • Develop and deliver polished, insight-driven materials, presentations, and narratives. • Anticipate client questions and prepare data-backed responses and recommendations. • Establish credibility and trust with senior client stakeholders through consistent value delivery. • Lead internal account strategy discussions, aligning stakeholders on priorities, risks, and action plans. • Advocate for client needs while balancing enterprise standards, scalability, and operational realities. • Provide informal guidance and mentorship to Client Delivery Specialists and Managers. • Act as a subject matter expert for complex workflows, client scenarios, and operational challenges. • Contribute to the development and evolution of Client Delivery frameworks, methodologies, and standards. • Identify recurring themes and systemic issues across the client portfolio and recommend enterprise-level improvements. • Share insights, lessons learned, and best practices to elevate team effectiveness. • Support onboarding, training, and knowledge transfer initiatives within the Client Delivery function. • Partner with leadership on initiatives related to process optimization, change management, and operational innovation. • Other duties as assigned. Requirements and Qualifications • High School Diploma or GED required. Associates or Bachelor's Degree in Business, Healthcare Administration, Operations, or a related field preferred. • 4-6 years of experience in healthcare operations, revenue cycle, client-facing roles, or related environments • Deep understanding of operational workflows, data interpretation, and client support models • Strong written and verbal communication skills with the ability to convey operational information clearly • Demonstrated ability to independently manage client relationships and operational discussions • Advanced analytical skills with the ability to interpret data and translate it into actionable insight • Excellent written and verbal communication skills, including client-facing presentation experience • Proven ability to influence without authority in cross-functional environments • Timely and regular attendance. • Equivalent combination of education and experience will be considered • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Special Considerations and Prerequisites • Practices and adheres to EnableComp's Core Values, Vision and Mission. • Consultative mindset with a focus on problem-solving and continuous improvement. • Strong organizational skills and attention to detail. • Strategic mindset with a focus on long-term client value and partnership. • Trusted advisor mentality with enterprise awareness and accountability. • Exceptional professional judgment and decision-making capability. • Ability to receive feedback and apply it to improve performance and professional growth. • Professional presence appropriate for client-facing interactions. • Willingness to learn and adapt in a dynamic, evolving operational environment. • Demonstrated ability to escalate issues appropriately with clarity and confidence. EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment. EnableComp recruits, develops and retains the industry's top talent. As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people. We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies. If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you. Don't just take our word for it! Hear what our people are saying: "I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other." - Revenue Specialist "I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun." - Supervisor, Operations

Director, Client Success - Revenue Cycle - (REMOTE)

Enablecomp · Franklin, TN

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers' Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years. Position Summary The Director, Client Success, is responsible for managing and growing client relationships through hands on partnership and collaboration with both EnableComp operations and sales leadership. This role focuses on delivering exceptional service, aligning client expectations with internal capabilities, and driving satisfaction and retention through consistent, proactive communication. The Director acts as an extension of the client, translating needs into actionable plans, resolving challenges, and identifying opportunities to enhance performance and expand market share through consistent service that exceeds client expectations. Key Responsibilities • Participate in entirety of Client Lifecycle. Sales process, Implementations, Project Go Lives, Business Reviews, and identify additional Cross Sell opportunities • Will oversee Client Success activities for designated clients. • Communicate and coordinate with EnableComp Leadership to ensure all job duties as assigned are executed professionally and timely in accordance with EnableComp standard. • Acts as an "ambassador" for a fast-paced, detail oriented supportive team by facilitating friendly, courteous, efficient, and well-presented service to assigned clients. • Manages KPI metrics including, but not limited to, customer surveys, scoring and client retention goals. • Reviews, understands and tracks assigned client's performance goals and meets regularly with assigned clients to review their status and progress with an emphasis on highlighting EnableComp's value proposition and ROI across product lines. • Generates EnableComp's monthly and quarterly reporting packages, delivers to assigned clients timely, and ensures they consistently reflect the pertinent EnableComp metrics and benchmarks. • Collaborates with internal teams to develop and implement client specific strategies and action plans for communication, resolution of open internal/external items and maximization of current and future revenue, including the identification of cross-sell opportunities. • Works closely with IT and Product Support teams regularly on file corrections, updates, and automation. • Schedules and attends regular meetings or conference calls with assigned clients to discuss status and reports and ensures the necessary EnableComp team members contribute appropriately. • Develops agendas and other presentation materials, create meeting summaries and generate meeting deliverables. • Assists Implementation with the roll-out of any process update/rollout initiatives and manage client deliverables post-implementation. • Manages and controls client obligations, maintaining a high level of customer satisfaction at all levels of the organization. • Participates in internal client account review meetings (sales forecast, at risk, etc.). • Use of independent judgement and discretion as it relates to responsibilities detailed above. • Other duties as required. Requirements & Qualifications • Bachelor's Degree in Business, Sales/Marketing or other related field of study • Must have 7-10 years demonstrated experience in account management in the healthcare technology industry, specifically engaging hospital revenue cycle management. • Equivalent combination of education and experience will be considered. • Experience with claims billing and IT/EDI systems preferred. • Experience with CRM software (e.g. Salesforce.com) • Must have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook). • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Key Considerations & Prerequisites • Effective polished professional presentation skills for developing/communicating analytics, results and ROI to all stakeholders. • Strong passion for serving the needs and expectations of the client. • Must be a self-starter and able to work independently as well as partner and collaborate with internal departments and leaders. • Excellent written and oral communication skills to communicate with internal stakeholders and external clients. • Demonstrated experience managing stressful situations effectively through difficult conversations, communicating obstacles, challenges and developing action plans to present to management. • Demonstrates a consultative relationship style both internally and externally; is a team player and has a positive-can-do attitude. • Strong analysis and problem-solving skills. • Must be able to manage conflicting priorities, while being extremely adaptable and flexible. • Up to 30% travel required. EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment. EnableComp recruits, develops and retains the industry's top talent. As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people. We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies. If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you. Don't just take our word for it! Hear what our people are saying: "I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other." - Revenue Specialist "I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented an

Licensed Mental Health Counselor – Remote Position

Recycle Mental and Behavioral Healthcare · Olympia, WA

Position Overview Recycle Mental and Behavioral Healthcare is seeking a compassionate and dedicated Licensed Mental Health Counselor to join our team. This full-time remote position allows you to work from the comfort of your home while making a significant impact on the mental well-being of our patients. The successful candidate will be responsible for delivering evidence-based therapeutic interventions and personalized treatment plans to support individuals facing a variety of mental health challenges. About the Organization Located in beautiful Olympia, Washington, Recycle Mental and Behavioral Healthcare is a community health clinic devoted to providing high-quality mental health care to our diverse population. Our outpatient psychiatric services are designed to meet the needs of those experiencing conditions such as depression, anxiety, bipolar disorder, and substance abuse. We cultivate a collaborative and supportive environment for both our staff and the individuals we serve. Work Environment As a remote position, you will benefit from the flexibility that allows for a healthy work-life balance while being part of a dynamic team of professionals committed to enhancing mental health treatment. You will engage with colleagues in a virtual setting, utilizing modern technology and telehealth tools to facilitate effective communication and support for clients. Key Responsibilities • Conduct thorough mental health assessments to identify the unique needs of patients and create tailored treatment plans that are evidence-based and outcome-driven. • Utilize various therapeutic modalities, including cognitive-behavioral therapy (CBT) and solution-focused therapy, to guide individual, couples, and family sessions. • Facilitate psychoeducational and support groups that encourage sharing and community engagement among participants who are dealing with similar mental health issues. • Collaborate closely with psychiatrists, psychologists, and other members of the care team to guarantee holistic and coordinated treatment for each patient. • Provide crisis intervention and support as needed, ensuring timely assistance during mental health emergencies. • Educate patients about their mental health conditions and available treatment options, empowering them to make informed decisions regarding their care. • Maintain accurate and secure electronic health records, adhering to legal and ethical standards to protect patient confidentiality. • Engage in regular case consultations and team meetings to discuss patient progress and share insights for effective therapeutic practices. • Continue your professional development by staying informed about the latest research and therapeutic advancements in mental health. Patient Population / Client Focus In this role, you will serve a diverse clientele that reflects the community's multifaceted needs. Our patients include individuals struggling with a range of mental health disorders, from mild to severe conditions, as well as varying socio-economic backgrounds. By tailoring your treatment approaches to the individual experiences and cultural contexts of your clients, you will contribute to improved mental health outcomes and overall quality of life. Qualifications • A Master's or Doctoral degree in Social Work, Mental Health Counseling, Marriage and Family Therapy, or Psychology from an accredited institution is essential. • A current and valid license as a Licensed Mental Health Counselor (LMHC), Licensed Marriage and Family Therapist (LMFT), Licensed Independent Clinical Social Worker (LICSW), or Psychologist. • In-depth understanding of mental health disorders and effective treatment strategies, with a focus on evidence-based practices. • Proven experience in conducting comprehensive assessments and formulating effective treatment plans. • Demonstrated proficiency in delivering individual and group therapy to a broad demographic. • Strong communication skills, with the ability to build rapport and trust with patients across various backgrounds. • A commitment to ethical practices and professional integrity at all levels of care. • Familiarity with electronic health record (EHR) systems and related software applications. • A collaborative spirit and the capacity to work harmoniously within a multidisciplinary team. Preferred Experience • Prior experience in outpatient settings or community health clinics, particularly with a focus on diverse and underserved populations. • Background in crisis intervention or management, enhancing your efficacy in high-intensity scenarios. • Experience leading group therapy sessions and providing psychoeducation within a community framework. Compensation and Benefits This position offers a competitive annual salary range of $100,000 to $120,000, commensurate with experience and qualifications. Additionally, Recycle Mental and Behavioral Healthcare provides a comprehensive benefits package, including: • Medical, dental, and vision insurance coverage to ensure your health and well-being. • A retirement savings plan with employer contributions to help you build your future. • Generous paid time off (PTO) policies coupled with holiday pay to support work-life balance. • Professional liability insurance to give you peace of mind in your practice. • Opportunities for continued education and mentorship to support ongoing professional development. • A collaborative work environment focused on growth, learning, and mutual support. Career Growth Opportunities At Recycle Mental and Behavioral Healthcare, we are deeply invested in the development of our staff. As a Licensed Mental Health Counselor, you will find numerous opportunities for career advancement, whether through leadership roles, specialized training programs, or extending your own practice. Our commitment to personal and professional growth empowers you to carve out a fulfilling career path. Why Join Our Team If you are passionate about making a difference in the lives of individuals navigating mental health challenges, we invite you to apply for this exciting opportunity. Join us in our mission to promote mental wellness and foster resilience in our community while enjoying the benefits of working in a supportive, flexible, and impactful environment. Application Information To express your interest in this position, please submit your resume and a cover letter outlining your relevant experience and motivation for applying to Recycle Mental and Behavioral Healthcare. We look forward to hearing from you and potentially welcoming you to our dedicated team!

Position Overview MediStar Mental and Counseling Services is seeking a dedicated and skilled Licensed Mental Health Counselor to provide therapeutic services in a fully remote setting for our outpatient practice based in Olympia, Washington. In this full-time role, you will have the opportunity to work innovatively with clients experiencing mood disorders. Our ideal candidate is compassionate, experienced, and committed to making a positive impact on mental health. About the Organization MediStar Mental and Counseling Services is a leading provider of mental health care, known for its comprehensive approach to mental wellness. Our practice supports a diverse clientele by offering evidence-based therapeutic interventions tailored to individual needs. The team includes licensed psychiatrists and mental health professionals dedicated to fostering recovery and emotional well-being. Work Environment This position is fully remote, catering to the needs of modern professionals while ensuring a healthy work-life balance. Our working hours are Monday to Friday, 9:00 AM to 5:00 PM, allowing for consistent interactions with clients and colleagues while providing ample time for personal commitments. The virtual environment is supported by the latest technology to facilitate seamless communication and documentation. Key Responsibilities • Conduct thorough clinical assessments to evaluate the severity, frequency, and duration of clients' mood disorder symptoms, ensuring a comprehensive understanding of their mental health status. • Collaborate directly with clients to develop customized treatment plans that encompass their specific needs, goals, and preferences, integrating their values into every stage of care. • Utilize evidence-based therapeutic modalities such as Cognitive Behavioral Therapy (CBT) and Dialectical Behavior Therapy (DBT) to deliver effective therapy sessions focused on mood disorders. • Educate clients and their families about mood disorders, creating safe spaces to discuss treatment options and promoting self-care strategies essential for recovery. • Continuously monitor clients' progress, actively tracking their development and making adjustments to treatment plans when necessary to maximize positive outcomes. • Collaborate effectively with psychiatrists and other medical professionals to provide integrated care, discussing patient cases and ensuring cohesive treatment approaches. • Stay current with the latest advancements in mental health and treatment methodologies to refine and enhance therapeutic interventions. • Maintain meticulous documentation of each client's treatment journey, adhering to legal and ethical standards while ensuring the confidentiality of sensitive information. • Engage in ongoing professional development activities, including team meetings and case consultations, to foster a culture of growth and best practices within the organization. • Advocate for clients' mental health needs, contributing to efforts to destigmatize mental health challenges and promoting awareness in the community. Patient Population / Client Focus You will focus primarily on individuals experiencing various mood disorders, including but not limited to depression, bipolar disorder, and anxiety-related conditions. By offering tailored support and therapeutic interventions, you will play a vital role in helping clients navigate their mental health challenges and regain control over their lives. Qualifications • A Master's or Doctoral degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology from an accredited institution. • A valid license as a Licensed Marriage and Family Therapist (LMFT), Licensed Mental Health Counselor (LMHC), Licensed Independent Clinical Social Worker (LICSW), or Psychologist in Washington state. • Expertise in evidence-based treatment approaches for mood disorders, including CBT and DBT. • A strong understanding of psychopharmacology, enabling effective collaboration with psychiatrists and medical professionals. • A proven ability to deliver successful treatment outcomes for clients dealing with mood disorders. • Exceptional communication skills, with the capacity to build rapport and trust with clients from diverse backgrounds. Preferred Experience • Prior experience in a clinical outpatient setting, particularly with mood disorders. • Familiarity with telehealth platforms and electronic health record (EHR) systems. • Demonstrated involvement in continuous education and quality improvement initiatives related to mental health care. Compensation and Benefits This rewarding role offers a competitive salary ranging from $100,000 to $120,000 annually, commensurate with experience and qualifications. Additional benefits include: • Comprehensive healthcare benefits, covering medical, dental, and vision for you and your eligible dependents. • A retirement savings plan with employer matching contributions to help secure your financial future. • Generous paid time off (PTO) and holiday pay to support a healthy work-life balance. • Access to professional development opportunities, including workshops, conferences, and specialized training in mood disorder treatment. • A collaborative, supportive work environment that values teamwork and the professional growth of its employees. • Clear pathways for career advancement within our respected organization. Career Growth Opportunities MediStar Mental and Counseling Services is committed to the professional development of its team members. We offer pathways for career advancement, providing opportunities for leadership roles and specialized areas of practice. Our organization encourages continuous learning and innovative thinking among employees to foster a culture of growth. Why Join Our Team By joining MediStar Mental and Counseling Services, you will become part of a dedicated team that is passionate about making a difference in the lives of individuals facing mental health challenges. The collaborative and supportive nature of our workplace ensures you will not only grow as a seasoned professional but also contribute meaningfully to the community. We champion a culture of inclusivity and respect, and your work will directly affect our clients' paths to recovery. Application Information If you are ready to take the next step in your career and contribute to enhancing the mental well-being of those we serve, we invite you to submit your resume for consideration. Join us at MediStar Mental and Counseling Services, where your skills can create lasting positive change.