Remote Customer Service Representative Agent - Part Time Panelists Needed

Executive Support Specialist

State of Washington · Orlando, FL

Salary : $80,000.00 - $99,800.00 Annually Location : Thurston County - Olympia, WA Job Type: Exempt Remote Employment: Flexible/Hybrid Job Number: 2026-06614 Department: Office of the State Treasurer Opening Date: 08/06/2026 Closing Date: Continuous Description About Us: The Washington State Treasurer's Office manages and safeguards public funds while supporting the financial health of Washington's communities. Our work helps fund critical public services and infrastructure that benefit people across the state. We are a team of dedicated professionals committed to integrity, innovation, collaboration, and public service. We value diverse perspectives, continuous learning, and creating an inclusive workplace where employees can grow and make a meaningful impact. If you're looking for a career with purpose, challenge, and the opportunity to serve Washingtonians, we invite you to join our team. Why Join OST: At OST, you'll be part of a collaborative, mission-driven team that plays a vital role in promoting the financial health and well-being of Washington State. We value professionalism, innovation, and commitment to public service. Every member of our team contributes to work that has a meaningful impact across state government and our communities. Opportunity: The Office of the State Treasurer (OST) is seeking a highly motivated and experienced Executive Support Specialist to serve as a trusted administrative partner to the Chief of Staff and the agency's policy, legislative, communications, and community outreach teams. This position is central to the success of the team and provides executive operations support by coordinating schedules, meetings, travel, and events. In addition to supporting the Chief of Staff and their direct reports, you will play a key role in the scheduling, logistics and advanced work for the State Treasurer, helping prepare for travel, statewide meetings, legislative activities, public presentations, and community engagement. Success in this role requires exceptional organizational skills, discretion, attention to detail, sound judgment, and the ability to build strong working relationships across the agency and with external partners. Duties Executive Support • Manage the COS's calendar, meetings, travel arrangements, records retention, and correspondence. • Provide executive administrative support to the Chief of Staff's direct reports, including project management, calendar management, scheduling, and records retention. • Draft, review, edit and format business correspondence, presentations, briefing materials, and official communications. • Maintain confidentiality when handling sensitive or privileged information. • Anticipate scheduling conflicts, monitor deadlines, prepare materials in advance, and proactively identify solutions to support executive priorities. • Serve as an integral member of the Executive Office administrative team, partnering closely with the Treasurer's Executive Assistant and the COO's Executive Support Specialist to provide seamless executive support. Operations & Project Coordination • Together with the Executive Assistant and the legislative, policy, outreach, and communications teams, take an active role in scheduling and preparing the Treasurer for meetings, presentations, legislative activities, public events, and speaking engagements. • Coordinate and track special projects and initiatives on behalf of the COS, and direct reports, by developing project plans and monitoring deadlines, priorities, and action items, ensuring timely follow-through and completion. • Through scheduling, reception, and constituent service duties, serve as a liaison between the office and the public, Legislature, external agencies, and stakeholders. These activities increase during the legislative session. • During the Legislative session, provide increased support to the COS staff, by scheduling, tracking legislation/bills, and monitoring committee hearings. • Provide back-up support for travel and expense management for the team. Agency Administration & Compliance • Prepare and submit quarterly Public Disclosure Commission (PDC) L5 Lobbying Reports, ensuring complete and accurate data collection and timely submission. • Provide back-up front desk coverage, greeting visitors, answering phones, and managing general inquiries on scheduled in-office days and during absences of other front office staff. • Support records management and public records request activities and ensure compliance with state requirements. Successful candidates will demonstrate the following competencies: Accountability - Takes personal responsibility for the quality, accuracy, and timeliness of work while consistently delivering reliable results. Communication - Communicates clearly, professionally, and effectively, both verbally and in writing, adapting messages to meet the needs of diverse audiences. Customer Focus - Builds and maintains positive relationships with internal and external partners while providing responsive, high-quality service. Ethics and Integrity - Demonstrates professionalism, discretion, and sound judgment while maintaining confidentiality and earning the trust of colleagues, leadership, and stakeholders. Initiative and Judgment - Anticipates needs, identifies potential issues before they arise, exercises sound judgment, and develops practical solutions in a dynamic executive environment. Organization and Adaptability - Effectively manages multiple priorities, adjusts to changing demands, and remains composed while supporting executive leadership in a fast-paced environment. Collaboration and Inclusiveness - Builds productive relationships across teams and values diverse perspectives to support a respectful, inclusive workplace and strong partnerships with stakeholders. Knowledge and Abilities Knowledge of: • Executive office practices and administrative procedures. • Business writing and professional correspondence. • Microsoft Office products and other business technology tools. • Records management and retention requirements. • Legislative processes and state government operations (preferred). Ability to: • Provide support to diverse professionals, tailoring that support to meet the unique objectives of each professional's business portfolio. • Communicate effectively, both orally and in writing. • Maintain confidentiality while handling sensitive information. • Build and maintain effective working relationships with colleagues, agency leadership, elected officials, and external stakeholders. • Work independently with minimal supervision while exercising sound judgment and managing competing priorities. • Learn and adapt to emerging technologies that improve efficiency and service delivery. Qualifications Progressively responsible experience providing administrative support. Demonstrated experience supporting executive or senior-level management. Proficiency with Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint) and database systems. Strong organizational and time management skills with the ability to manage multiple priorities and meet deadlines. Excellent written and verbal communication skills. Demonstrated ability to maintain confidentiality and exercise discretion in handling sensitive information. Desired Qualifications • Experience supporting policy, legislative, communications, or public affairs functions. • Experience working for an elected official. • Experience working in Washington State government or another public-sector environment. • Experience with records management, including compliance with public records requests, records retention, and archiving requirements. • Familiarity with state government administrative and fiscal procedures. • Familiarity with emerging productivity technologies, including AI-assisted workplace tools, and an interest in identifying appropriate opportunities to improve administrative efficiency. Supplemental Information In addition to completing the online application profile on , Applicants must attach a current resume and a letter of interest describing how their experience, skills, and career interests align with the qualifications for this position. We encourage applicants from diverse backgrounds and experiences to apply. If you are excited about this opportunity but do not meet every qualification listed, we welcome your application and look forward to learning more about your experience. This announcement will remain open until it is filled. Applications will be reviewed as they are submitted. Candidates are encouraged to come forward as early as possible as the OST reserves the right to make an appointment at any time during this employment announcement. A background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the candidates' suitability and competence to perform in the position. Benefits: Washington State offers a competitive benefits package. Beyond the traditional benefits such as health insurance, life insurance and retirement benefits, we offer flex spending accounts, dependent care assistance, deferred compensation, 12 paid holidays, paid vacation, and sick leave. Click on the "Benefits" tab near the top of the page to learn more. Location: This position is based in Olympia, Washington, with offices located in the Legislative Building on the Capitol Campus. In-Office Expectations: Employees may be required to work onsite fulltime during the initial onboarding and training period, which may last up to six months. Following training, the onsite work schedule will be based on business and operational needs. Because this role provides direct support to the Chief of Staff, regular onsite presence is expected whenever the Chief of Staff and their teams are working in the office. This position also provides backup coverage for front office reception staff as needed. Flexible scheduling and remote work options may be available when consistent with agency business needs. Equal Employment Opportunity (EEOC): OST is an equal opportunity employer committed to providing a workplace free from discrimination and harassment. OST provides equal access and opportunity to anyone who qualifies regardless of immigration status, race, color, religion, national origin, sex (including pregnancy and related conditions, sexual orientation, or gender identity), age (40 and older), disability, genetic information (including employer requests for, or purchase, use, or disclosure of genetic tests, genetic services, or family medical history) retaliation for filing a charge, reasonably opposing discrimination, or participating in a discrimination lawsuit, investigation, or proceeding. Recruitment Assistance and Contact Information: For questions about this recruitment or for applicants in need of assistance during the application process, please contact Nadine Sordahl at (360) 902-8919 or via email to nadine.sordahl@tre.wa.gov. TTY users should first call 711 to access the Washington Relay Service. More than Just a Paycheck! Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation. We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs. Read about our benefits: The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time. Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits. Insurance Benefits Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state. Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts. To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs. Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses. Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction. The Washington State Employee Assistance Program promotes the health and well-being of employees. Retirement and Deferred Compensation State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site. Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options. Social Security All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system. Public Service Loan Forgiveness If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program. Holidays Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year. Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information. Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday. Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave. Sick Leave Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave. Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday. Vacation (Annual Leave) Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave. Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday. As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165. Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave. Military Leave Washington State supports members of the armed forces with 21 days paid military leave per year. Bereavement Leave Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave. Additional Leave Leave Sharing Family and Medical Leave Act (FMLA) Leave Without Pay Please visit the State HR Website for more detailed information regarding benefits. Updated 01-07-2026

Clinical Project Associate

OrganOx · Slaton, TX

ABOUT ORGANOX: OrganOx is a commercial stage organ technology company dedicated to developing technologies to improve outcomes for patients with acute or chronic organ failure. The company was established as a spin out of the University of Oxford in 2008 and is now part of the Terumo Group. OrganOx is a pioneer in normothermic machine perfusion (NMP). It's flagship platform, the metra®, is available for use in the U.S., Europe, Canada, and Australia. It has been utilized in over 7,000 liver transplants to date to keep donor livers in a metabolically active state outside the body enabling longer preservation times and functional assessment of the organ prior to transplant, leading to an increased number of organs available for transplant. Founded in 1921, Terumo Corporation (TSE:4543) strives to fulfill its mission of “Contributing to Society through Healthcare” by providing a comprehensive range of solutions in the fields of therapeutic procedures, hospital operations, and life sciences in more than 160 countries and regions. Position Summary The Clinical Project Associate (CPA) is responsible for working with research sites and the clinical research team to facilitate the successful and timely conduct of clinical investigation(s), building relationships, and effectively communicating ideas and results. The CPA participates in most phases of ongoing clinical investigation(s) including Study Initiation, Enrollment, and Study Closure. The CPA contributes to ongoing studies by performing on-site monitoring visits and remote monitoring visits (with oversight); centralized monitoring, following up on monitoring visit action items; maintaining in-house study files; providing day-to-day study management and site support; interfacing with site coordinators, investigators, field clinical staff, and other company representatives. The CPA ensures study and site compliance with applicable federal regulations and OrganOx policies and procedures. Listed below are the major responsibilities of the role and a brief description of some of the key tasks to be performed. This list is not totally exhaustive. This is a remote position in the United States. Major Responsibilities Under direction from the Director, Clinical Affairs, the Clinical Project Associate will be responsible for the following: · Assist in the review of protocols, data collection methods and training materials. · Assist in the development and review of study documents, including nomination and screening forms, monitoring plan, informed consent and study agreements. · Ensure that documentation from investigators and study sites meets FDA and OrganOx requirements. · Prepare and maintain complete and accurate in-house study files, including original study documents, training documents, inventory, site regulatory documentation, and correspondence during the course of the study. Audit in-house study files for compliance to departmental standards. · Assist sites with IRB submission process. Assist sites with IRB renewal process and tracks continuing IRB renewals. Ensure site compliance with IRB requirements. · Support OrganOx in maintaining current and developing new professional relationships with investigators and study sites for assigned study. · Demonstrate critical thinking to recognize data discrepancies, compliance, and/or regulatory issues and interface with site staff and project team for resolution. · Identify and report serious compliance issues to clinical management and participate in implementing action plans. · Provide training to site and field personnel in protocol requirements. · Provide training to site coordinators, investigators, and field clinical staff in collecting data in a timely manner that meets the protocol requirements. Assist site coordinators, investigators, field clinical staff, and sales representatives in collecting data appropriately. · Review data submitted to OrganOx for completeness and accuracy. · Review aggregate clinical data for scientific validity and interface with project team to resolve discrepancies. · Assist in the development and implementation of a study-specific clinical database. · Identify logistical and operational issues and work with clinical management to develop solutions. Effectively communicates solutions to field and site personnel. · With oversight, conduct on-site and remote monitoring visits as well as centralized monitoring within timelines and according to the monitoring plan and OrganOx procedures. Apply FDA regulations, ICH/GCP guidelines and OrganOx procedures to monitoring activities. · Create professional, accurate and succinct queries and action items per OrganOx procedures and follow queries and action items to resolution. · Complete Monitoring Visit Reports (MVRs) and Monitoring Visit Follow-up Letters per OrganOx procedures and work with sites to resolve action items between monitoring visits. · Provide input on departmental decisions related to process and procedures. · Interface with other departments as necessary · Provide support and assistance to team members in completing other trials when necessary. · Adhere to and demonstrate proficiency in implementing departmental SOPs and policies. Escalate procedural discrepancies to Manager. · Assist the Manager with team, department and study related projects as requested including audits, investigator meetings, training, continuous quality improvement, etc. · Adhere to the letter and spirit of OrganOx's Code of Conduct and all other company policies Requirements Skills & Experience • Preferred demonstrated aptitude and knowledge in relevant therapeutic area (Transplant Surgery and/or medical device research) and ability to learn and integrate new or different therapeutic areas. • Demonstrated ability to maintain composure in difficult circumstances and to identify and adapt to shifting priorities and competing demands. • High attention to detail and accuracy. • Proficient knowledge of medical terminology. • Excellent time management and organizational skills. • Excellent professional writing and oral communication skills. • Excellent interpersonal skills. • Ability to work independently as well as part of a team. • Experience with word processing, spreadsheets, and databases applications (e.g., MS Word and Excel). Qualifications • Bachelor's or Graduate degree in a life science, nursing or other health related disciplines. • Must have a valid US driver's license. • 2 years clinical research experience in medical device or pharmaceutical industry or CRO as a CRA, clinical trial assistant, research site role or similar role. • Strong working knowledge, understanding and ability to apply FDA regulations and ICH/GCP guidelines governing clinical trials. • Current certification as a Certified Clinical Research Associate (CCRA) or current Certified Clinical Research Professional (CCRP) is preferred. • Ability to travel 10% of the time for training, investigator meetings, monitoring responsibilities, corporate meetings, and educational seminars. • Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear. The position may require sitting for significant periods of the day while working on the computer. The employee must occasionally lift or move items weight up to 50 pounds. • Work Environment: This is a work-from-anywhere, remote job wherein meetings and collaborations can occur across multiple time zones. A job description does not imply that the duties stated are the only ones to be performed by the job holder. Job holder will be required to follow any other job-related instruction as reasonably requested by their line manager or their designate. . Benefits We offer competitive compensation and comprehensive benefits available from day one, including health, dental, vision, disability coverage, and flexible spending accounts. Additionally, we offer a 401(k)-retirement plan with company matching after 90 days, paid time off, holidays, and additional leave benefits, as well as employee discounts and access to our onsite wellness facility. OrganOx supports work-life balance and provides opportunities for ongoing professional development

Clinical Assurance Spec/RN

Northern Light Health · Abilene, TX

Clinical Assurance Spec/RN - 95393 Northern Light Home Care and Hospice | US:ME:South Portland or Remote | Quality/Risk Management | Full Time Salary range- $32.65-$50.11 USD Description The compensation range listed reflects the range Northern Light Health anticipates relying on in setting the wages for the position. The range may not necessarily include all additional compensation elements available, such as differentials, incentive programs and benefits. Northern Light Home Care and Hospice Department: Quality Management Position is located: Northern Light South Portland Work Type: Full Time Hours Per Week: 40.00 Work Schedule: 8:00 AM to 5:00 PM Salary Range: $32.65 - $50.11 Exempt: No Summary: The Clinical Assurance Specialist exercises independent judgement in analyzing clinical documentation to optimize accuracy with Oasis and other standardized assessment points, accurately establishing diagnoses codes to maximize reimbursement, and ensuring compliance with agency established standards of care, clinical orders and State and federal regulations. The Clinical Assurance Specialist collaborates with staff, Clinical and General Education leadership, and department leader to identify areas needing improvement at the staff and agency level regarding outcome and regulatory compliance. The Clinical Assurance Specialist assists with performing clinical audits and utilizing the unusual occurrence reporting system to document any pertinent findings. The incumbent exercises independent judgment in reviewing clinical documentation for accuracy and making corrections to the electronic health record as necessary. The Clinical Assurance Specialist timely processes all SOC/ROC, re-certification, and resumptions of care and discharge assessments. The Clinical Assurance Specialist tracks and documents OASIS inconsistencies and chart corrections. Provides reports to department leader on a timely basis. Provides patient care as needed. Responsibilities • Analyzes clinical documentation (including OASIS documentation) and diagnoses for accuracy while maximizing appropriate reimbursement for the organization • Utilizes critical thinking and organizing skills to ensure the timely processing of all SOC/ROC, re-certification, and resumptions of care and discharge assessments • Reviews OASIS for completeness and accuracy on admissions, re-certifications, resumptions of care and discharges and communicates needed changes to appropriate staff • Collaborates with others to review CMS additional documentation requests, monitor for trends and reports to clinical leaders • Problem solves and troubleshoots documentation for coding discrepancies, logical inconsistencies, errors, and completeness • Performs chart audits, assesses for trends, and communicates findings to clinical leaders • Makes corrections in electronic medical record as needed • Other Duties as assigned Other Information • Current license to practice as a Registered Nurse, Physical Therapist, Occupational Therapist or Speech Therapist in the State of Maine • BLS for Healthcare Providers certification is required to be obtained prior to independent visits. • Certification (or willing to get within 6 months of hire) as an OASIS Specialist-Clinical by the OASIS Certificate and Competency Board • Valid driver's license with reliable transportation and agency required auto liability insurance. Must be able to drive within assigned region as directed Competencies and Skills • 2+ years of relative work experience required. Two years of professional clinical experience, one of which is in home care • Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed. • Basic Life Support • Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively. • Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level. • Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully. • Human Capital, Supply Chain and Financial Software. • Ability to understand the language used to precisely describe the human body including its components, processes, conditions affecting it, and procedures performed upon it. • Word processing, spreadsheets, data entry, database experience and other computer related skills. • MS Teams • Multi-line phone, scanner, photocopier, fax, and internet. • Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable. • Zoom • Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. • Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation. • Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. • Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. Credentials • Required Registered Nurse • Required Driver's License Education • Required Bachelor's Degree In lieu of education, two years of experience is required per year of required education, exclusive of the minimum experience identified above Working Conditions • Potential exposure to abusive and/or aggressive people. • Potential exposure to diseases or infections. • Need to drive to perform responsible duties. • Potential exposure to noxious odors. • Potential exposure to very hot or cold temperatures. • Work with computers, typing, reading or writing. • Work beyond the regularly scheduled hours. • Prolonged periods of sitting. • Lifting, moving and loading less than 20 pounds. • Lifting, moving and loading 20 to 30 pounds. Equal Opportunity Employment We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sex, sexual orientation, gender identity, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.

Director of Sales

LBA Hospitality · Altamonte Springs, FL

Job Type Full-time Description Fully develops assigned segments with an emphasis against the development of new business for assigned hotel. Works with the General Manager, Regional Revenue Manager and the Regional Director of Sales, to optimally merchandise revenue potential for assigned property and ensure customers have a memorable hotel experience. Develop and execute Sales action plans, maintain positive interdepartmental relations and complete special projects as assigned by the General Manager, Regional Director of Sales and/or Vice President of Sales and Marketing. Success is determined through achievement of the hotels revenue goals and improvement, where possible, in market shared performance as compared to that of the hotel(s) defined competitors. PREREQUISITES Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances. • High school diploma or equivalent; College Degree (BS/BA) preferred or equivalent work experience • Previous direct selling experience in a hotel required including performing outside sales calls • Demonstrated success in developing a market. • Experience selling Marriott, Hilton, Best Western and IHG hotels -Hilton Focus Service, and/or Full Service (where applicable) and/or Extended Stay lodging to all market segments is preferred to include weekday/weekend business. • Hotel operations experience preferred. SUMMARY OF ESSENTIAL JOB FUNCTIONS • Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating. • Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted. • Must be able to see and hear. • Must be able to speak and read English, the ability to communicate in another language may be helpful. Requirements REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Knowledge: • Knowledge of the market area for the hotel is preferred. • Knowledge of effective outside sales tactics required • Thorough understanding of client base Skills: • Effective communication skills both written and verbal. • Proficient written and verbal English • Financial analysis skills to assess potential business opportunities and whether or not they contribute to the success of the business. • Strong organizational and multitasking skills • Relates well with others and is flexible to work with a team • Analyze work for accuracy of self and others. • Proficiency in Microsoft Outlook, Microsoft Word, Excel, PowerPoint. Experience working with customer relationship software like Delphi.fdc and/or STS preferred. Abilities: • Ability to effectively influence others and engage clients and coworkers on difficult issues. • Ability to inspire confidence in and gain respect from superiors, peers, subordinates, industry partners and competitors. • Combines a confident, self-starting, high performance orientation with track record that reflects a "can do" attitude. • Enjoys interacting with customers and networking within the industry. • Must be able to have a high level of decision making and discretion. • Must be able to work independently to successfully achieve sales goals established for the property. SPECIFIC RESPONSIBILITIES • Handle inquiry calls, proposals, negotiations, and contracts according to departmental procedures. • Books appropriate business that allows hotel to achieve/exceed monthly room revenue budget, and, if applicable, other revenue budgets specific to assigned hotel. • Approaches the position with a relationship building/proactive selling mindset. Ensures that weekly telephone prospecting/qualification/solicitation calls goals as well as outside call goals are met or exceeded based on guidelines agreed to in the Commitments to Success. • Include General Manager on appropriate sales appointments as well as calls on Corporate-based Sales personnel for assistance as needed to "win" business. • Uses property's computerized sales management system to manage the hotel's business, including but not limited to adding all sales activities, generating weekly sales report, entering business, blocking meeting space if hotel has it and building accounts. • Remain in active status in a minimum of two outside organizations including but not limited to: Local Convention and Visitors Bureau, Chamber of Commerce, Sports Commission, university affiliations etc. • Generates sales contracts and BEO's (if applicable) within LBA guidelines. Also develops, presents business case as needed on LNR and Group business if the business falls outside of established group rates and allotments. Deploys seasonal and segmented promotions and packages where needed to drive bookings. • Understands and utilizes available business tools to prospect for new business (i.e., Brand database reports, Construct Connect, ZoomInfo, Agency 360 where applicable, local newspaper and business journals, etc.) and utilizes internal lead source generators such as in house guest lists and brand reporting to maximize revenue production for assigned hotel. • Target, saturate, penetrate specific companies to reach true decision makers in position to refer to our hotel(s) while seeking new business and/or working an existing account. • Strives to continually improve his/her general business and industry/job specific skills by attending Brand and LBA Corporate-sponsored sales training, and, if appropriate, outside continuing education. • Motivates, coaches, counsels and disciplines all sales department personnel (as applicable) according to LBA Hospitality standards. • Monitors economic/business news in general and news specific to assigned market segments. Understands the business rationale behind and contributes, as appropriate, to the hotel's rooms forecast. • Understands the need to follow up and regular communicate with clients to stay engaged in relationship to either book or maintain business. • Understands the business rationale to complete the annual budgeting process, revenue generation, advertising and promotion costs. WORKING CONDITIONS/SPECIAL REQUIREMENTS • This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work. • The ability to drive on behalf of the company and maintaining a valid driver's license is required. • Typical week consists of a minimum of three days out of the office on sales calls and two days in the office working on sales plan. • May be required to come in on the weekends to ensure meeting or group satisfaction. • Periodic overnight travel will be required to attend company/brand conferences, to assist with sales blitzes/training, or attend client events. POSITIONS FOR POSSIBLE ADVANCEMENT • Area Director of Sales • Dual Director of Sales • General Manager Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.