Customer Service Executive (Work From Home Perak)
SummitNext · Centralia, WA
Job description
Customer Service Executive (Work From Home Perak) Ipoh, Perak, Malaysia About the Job Customer Service Executive (Work From Home Perak) We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence. As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Customer Service Executives, providing unrivalled support to clients within the logistics industry. Position Customer Service Executive (Malay & English, Work From Home Perak) Job Description • Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, and other contact tools. • Resolve customer complaints to achieve high customer satisfaction. • Record and submit customer complaints using the internal system according to the provided SOP. Job Requirements • Diploma and above. • Excellent English and Malay communication skills (written, verbal, listening). • 12 years of BPO experience will be an added advantage. • Customer-oriented mindset, pleasant interpersonal skills, willing to learn, and a team player. • Proficiency in office software and computer operation. • Ability to work in a fast-paced working environment and work under pressure. • Must be based in Sarawak and able to work from home (stable internet connection required). Job Type • Full-time • Rotational shift • 5 days a week Salary • Basic Salary: RM1,850 • Performance KPI Allowance: Up to RM150 per month Benefits • EPF, SOCSO • Birthday Leave • Annual Leave, Maternity Leave, Parental Leave, etc. • Opportunities for promotion • Professional development Expected Start Date • Immediately
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Labcorp Genetics Customer Service Support Representative I- Remote
Labcorp · Centralia, WA
Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratorynetwork, we advance diagnostics, accelerate innovation and help address some of the world's most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance howwork gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you'll have the opportunity to do meaningful work, grow your career and make a real impact on people's health around the world. Together, we're improving health and improving lives. Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives. Labcorp Genetics is seeking a Customer Service Support Representative I - Remote Work schedule: Monday-Friday 8:30am - 5:00pm PST / 9:30am - 6:00pm MST/ 10:30am - 7:00pm CST / 11:30am - 8:00pm EST Shift difference for 11:30am EST - 8pm EST Responsibilities • Handle a high volume of outbound calls and occasional inbound calls regarding account balances, billing inquiries, and payment options. • Review reports and patient accounts to determine appropriate account resolution actions. • Research and resolve billing, insurance, and account-related issues. • Initiate payment plans for patients for outstanding balances. • Routinely utilize multiple resources to resolve patient inquiries while on the phone. • Maintain performance goals. • Ability to become proficient with processes after completing a structured training program. Minimum Qualifications • High School Diploma or GED equivalent ? • 1 year or more healthcare related call center customer service experience Preferred Qualifications • 3 months or more XIFIN experience • 1 year or more call center experience or healthcare-related customer service • 1 year or more medical billing, insurance claims, and explanation of benefits (EOB) • 1 year or more patient billing • 1 year or more women's genetics, health and oncology experience • 1 year or more molecular testing reimbursement • 1 year or more Medicare and Medicaid experience • Bilingual in English and Spanish Additional Job Standards • Strong verbal and written communication skills • Explain complex women's health, genetics and oncology testing coverage, costs, and financial responsibility to patients, providers, and payers with clarity and empathy • Establish protocols and procedures; cross-functional collaboration. • Work and learn in a fast-paced environment • Attention to detail and focused • Team-oriented mindset with the ability to work independently • Excellent organizational skills • Proficiency navigating multiple computer screens and applications • Alpha-Numeric data entry proficiency • Explain billing or account information clearly and professionally • Energetic, passionate customer service • Customer-focused problem solving and resolution skills • Adherence to confidentiality, privacy, and regulatory compliance requirements Application Window Closes: 7/23/2026 Pay Range: $17.75- $21.00 an hour All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You'll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world. Together, let's embrace possibilities and change lives! This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement. Labcorp Genetics (formerly Invitae) team has an exciting career opportunity for a Customer Service Support Representative. Representative I. This role is responsible for reviewing assigned reports and patient accounts, evaluating billing and account information, and determining appropriate actions to resolve outstanding balances and account-related issues. This Customer Service Support Representative serves as a key resource for patients by resolving open patient accounts receivable, addressing customer questions, and assisting patients with payment options, including the initiation of payment plans for outstanding balances. The position requires routine use of multiple systems and resources to efficiently research and resolve issues in real time while maintaining established performance and quality standards. The representative is expected to develop proficiency in role responsibilities through successful completion of a structured training program and ongoing application of learned processes within a fast-paced customer service environment. BENEFITS: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please?click here Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site ( or contact us at Labcorp Accessibility. (Disability_apply@LabCorp.com) For more information about how we collect and store your personal data, please see our Privacy Statement ( .
Customer Care Coordinator
Ampcus · Centralia, WA
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Customer Care Coordinator Location(s): Cary, NC (Remote) Job Summary We are seeking a Customer Care Coordinator to support after-hours service operations in a fast-paced healthcare technology environment. This role is responsible for coordinating customer service activities, managing field resource deployment, and ensuring customer commitments are met through effective planning, communication, and problem-solving. The ideal candidate is highly organized, customer-focused, and thrives in a dynamic environment while managing multiple priorities. Key Responsibilities • Coordinate end-to-end scheduling and deployment of field service resources. • Manage customer communications throughout the service lifecycle. • Schedule service appointments and handle complex customer interactions. • Prioritize service requests to meet customer commitments and service-level expectations. • Coordinate with field managers, service engineers, and technicians to optimize resource utilization. • Monitor capacity planning and adjust schedules to accommodate changing business demands. • Answer and manage customer and field engineer phone calls in a service support environment. • Troubleshoot basic system or application issues and provide first-level user support. • Escalate technical issues to qualified Service Engineers or Service Technicians. • Process customer orders, inquiries, and service requests. • Maintain accurate customer information within company systems. • Assist with equipment ordering and service-related notifications. • Support software platform transitions and complete required training. • Work collaboratively with sales teams and customers to resolve commercial and technical issues. • Participate in resolving customer service and operational issues. Required Qualifications • Bachelor's degree or equivalent work experience. • Strong proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook). • Excellent verbal and written communication skills. • Strong organizational, time management, and multitasking abilities. • Demonstrated critical thinking and problem-solving skills. • Ability to work independently with minimal supervision. • Strong attention to detail. • Self-motivated with a high level of initiative and ownership. • Ability to adapt to changing priorities in a fast-paced environment. • Customer-focused mindset with excellent interpersonal skills. Preferred Qualifications • Experience in customer-facing support roles. • Knowledge of SAP is preferred but not required. • Experience in medical device or healthcare environments. • Experience supporting service operations or field service organizations. • Familiarity with dispatching, scheduling, or service coordination. Experience • Approximately 1-3 years of relevant customer service, service coordination, dispatch, or administrative support experience. • Vocational or technical training combined with relevant work experience is also considered. Work Environment • Fully remote position. • Initial onsite training (up to approximately one month) may be required. • Company laptop provided. • Must be comfortable working evening shifts and one weekend day. • Fast-paced environment requiring strong multitasking and prioritization skills. Ideal Candidate This opportunity is ideal for someone who enjoys solving problems, coordinating multiple activities simultaneously, communicating with customers and technical teams, and delivering exceptional service during non-traditional working hours. The successful candidate will be adaptable, dependable, and comfortable working in a dynamic remote support environment. Shift: • 2nd Shift: 3:00 PM - 12:00 AM. • One weekend day required (Saturday or Sunday). • Flexibility to support alternate schedules, including occasional late-night/3rd shift coverage. Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.