Public Benefits Specialist 3 - Call Center
Government Jobs · Olympia, WA
Job description
Public Benefits Specialist 3 Are you interested in assisting working families in Washington State? If so, this opportunity may be what you're looking for! The Washington State Department of Revenue (DOR) has exciting opportunities that only come along once in a great while. We are hiring multiple Public Benefits Specialist 3 positions for our call center in Tumwater, Washington. This position will serve as the first point of contact on the Working Families Tax Credit (WFTC) call center, which focuses on assisting Washington State's low-to-moderate-income working families and individuals. The Call Center's primary function is to answer questions and assist those applying for WFTC. They are also dedicated to educating and providing guidance to applicants regarding the criteria for the benefit. The hiring manager may start screening applicants as early as July 13, 2026, and make a hiring decision at any time after. It will be to your advantage to submit materials as soon as possible. Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds, including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups, maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness. We invite you to review the opportunity details below and forward this message to others you feel may be qualified. To take advantage of Veteran's preference, please attach your DD-214, member 4 long form, or your NGB-22. Please blackout (redact) your social security number and date of birth before attachment. Questions? Hello, my name is Patrick, and I will be assisting with this announcement. As a 20-year Army veteran, I understand the difficulty in finding an enjoyable career with a work-life balance. At Revenue, we pride ourselves on connecting talented individuals with opportunity and would like to answer any questions you have. Please contact any part of the Staffing team at Jobs@dor.wa.gov or give me a call (360) 704-5738.
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POSITION SUMMARY: A Driver–CDL (B) is responsible for safely operating a collection truck, and providing prompt, courteous and complete waste removal services for customers. In addition, a Driver – CDL (B) is responsible for ensuring his or her vehicle is in compliance with the Company's safety standards prior to operating the vehicle, ensures that all Company, state and federal regulations are adhered to at all times while operating the vehicle, and completes vehicle condition reports (“VCRs”) on a daily basis to ensure that any vehicle defects are repaired in a timely manner.Principal ResponsibilitiesPerform complete pre‑and post‑operation inspection of the vehicle in accordance with Company policy to ensure tire pressure, fluid levels, safety equipment, gauges, and controls are in proper working order. Report any safety issues on standard reports.Safely operate his or her heavy truck along his or her designated route and to the disposal site; read route sheet, follow map and service each customer as identified on the route sheet or as assigned by the dispatcher and/or supervisor.Operate manual and/or automatic controls in accordance with Company safety policies and procedures to lift and load refuse, operate compactor and dispose of collected material at the designated facility.Courteously interact with all customers, dispatchers and others on a daily basis to ensure all customer routes are serviced in a timely and professional manner.Identify unsatisfactory waste containers and tag containers in accordance with applicable departmental procedures.Continuously monitor waste for evidence of unacceptable waste.Clean area around an accidental waste spill, ensuring adherence to all applicable safety standards and policies.Continuously monitor the condition of the vehicle to ensure it is operationally ready at all times to minimize down time; clean waste from the packer blade and truck body (where appropriate) on each disposal trip.Complete required route/productivity sheets, VCRs and other reports, as required.Maintain adherence to required productivity standards for the department to ensure all customers are serviced in a timely and efficient manner.Follow all required safety policies and procedures.Actively participate in the Company's ReSOP program.Perform other job‑related duties as assigned.Good customer services skills to meet and exceed customer expectations; acts in a professional, courteous and cooperative manner toward customers and co‑workers; works with a sense of honesty and trustworthiness.Good time‑management skills to ensure assigned responsibilities are completed in an efficient and safe manner.Good follow‑through ability; adheres to work schedule and follows through on challenges as they arise.Ability to adhere to Company policies and rules set forth; promotes the Company's safety standards; does not take inappropriate risks.Maintains a feeling of pride in work; strives to achieve all goals.Minimum RequirementsClass B or higher Commercial Driver's license with air brakes endorsement.Union Position: $28.50/hr USDThis is a DOT position.Employee BenefitsComprehensive medical benefits coverage, dental plans and vision coverage.Health care and dependent care spending accounts.Short- and long-term disability.Life insurance and accidental death & dismemberment insurance.Employee and Family Assistance Program (EAP).Employee discount programs.401(k) plan with a generous company match.Employee Stock Purchase Plan (ESPP).Paid Time Off (PTO).Benefits PTO: STATEMENTRepublic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services' commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3-AWARE-4.#J-18808-Ljbffr