$20–$22/hr
Customer Service Representative - REMOTE
First Group · Spokane, WA
Job description(tap to read)
Job Title Mortgage Account Specialist Job Description Our team helps customers navigate their mortgage accounts by researching questions, troubleshooting issues, and providing clear and accurate information. In this role, you'll use multiple systems and resources to analyze account information, perform basic calculations, document customer interactions, and identify solutionsall while delivering a positive customer experience. You'll also play an important role in helping the team meet service, call-handling, and regulatory requirements. Responsibilities • Resolve Customer Inquiries: Speak directly with customers to understand their needs, answer questions, troubleshoot account concerns, and provide timely resolutions. • Research & Analyze Accounts: Review mortgage account information across multiple systems to investigate questions, identify issues, and determine appropriate solutions. • Verify Account Information: Confirm and update customer contact and account information to help maintain accurate records. • Implement Solutions: Evaluate customer concerns and take appropriate corrective action based on established procedures and available resources. • Escalate Complex Issues: Recognize when additional support is needed and partner with managers, support representatives, or other teams to resolve more complex requests. • Document Customer Interactions: Maintain accurate account records by entering clear, concise, and thorough notes regarding customer conversations and actions taken. • Investigate & Follow Through: Research a variety of customer concerns and coordinate with internal teams to help ensure issues are resolved accurately and timely. • Assist With Billing Questions: Help customers understand billing-related matters and coordinate with Collections or other appropriate departments when additional assistance is required. • Identify Additional Solutions: Introduce customers to relevant products and services offered by our clients when appropriate. • Support Service & Compliance Goals: Meet established call-handling, quality, productivity, and regulatory requirements while providing a consistent customer experience. Qualifications • At least 1 year of related experience in a call center or customer service environment. • Mortgage servicing, financial services, or other related industry experience preferred. • High school diploma or equivalent required. • Strong customer service and communication skills. • Ability to navigate multiple computer systems and screens while assisting customers. • Strong attention to detail and the ability to maintain accurate account documentation. • Basic math and problem-solving skills. • Ability to research information, analyze customer concerns, and determine appropriate next steps. Schedule & Training • Class Start Date: 9/29 • Regular Shift: Monday Friday, 11:30 a.m. 8:00 p.m. ET • Saturday Rotation: One Saturday every four weeks, 9:00 a.m. 3:00 p.m. ET, with a scheduled weekday off Tuesday through Thursday. • Occasional mandatory overtime may be required based on business needs and call volume. • Training: The three-week training program will be held from 9:00 a.m. 6:00 p.m. ET. $20 - $22 hourly This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. What We Offer By choice, we don't simply accept individuality we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
Police Officer Recruit
City of Golden · Omaha, NE
Salary: $39.58 Hourly Location : Police Department, 911 10th Street, Golden, CO Job Type: Full-Time Remote Employment: Flexible/Hybrid Job Number: 2026-00073 Department: Police Department Opening Date: 08/14/2026 Closing Date: 8/30/2026 5:00 PM Mountain FLSA: Non-Exempt The Golden Police Department is seeking qualified entry level officers dedicated to excellent service to our community. If you are committed to technical excellence, high quality service delivery, leadership development and looking for a fun place to work; this may be the opportunity for you. The Golden Police Department is currently operating under a 32-hour workweek pilot program. Learn more about the details of this exciting pilot program at The Best for Golden We offer a competitive salary coupled with an excellent benefits package. The annual salary for entry level Recruits is $82,326 You must be at least 21 years of age, have documented 60 semester/90 quarter college credits from an accredited college or university, and possess a valid driver's license with clean driving record. Colorado POST certification or prior law enforcement experience are not required but will be given preference during this hiring process. Qualified applicants must submit a completed online application including supplemental questions, professional cover letter and resume. You will need this to answer supplemental questions in the application. JOB DESCRIPTION To perform law enforcement, investigations, and crime prevention work by enforcing state and local laws and regulations; to perform a variety of technical and administrative tasks in support of the department. Shift work, possible voluntary and/or mandatory overtime, holidays and weekend work required. JOB SUMMARY Patrol a designated area of the city in a car, bicycle, motorcycle, or on foot as assigned to preserve law and order; discover and prevent the commission of crimes; enforce traffic and other laws and ordinances. Engage in problem solving activities. Answer calls and complaints involving traffic collisions, robberies, assaults, fires, and related misdemeanors and felonies; responds to alarms; investigate complaints; apprehend suspects; search, inspect, transport, and take custody of prisoners. Respond to general public service calls including robbery and theft complaints, domestic/civil disturbances, civil complaints, property control, and related incidents; may participate in surveillance of area. Secure crime scenes; administer first aid; conduct preliminary and/or follow-up investigations by questioning witnesses and gathering evidence; make arrests of criminal suspects; prepare detailed reports. Maintain surveillance over suspected criminals; identify areas of potential crimes or unsafe conditions; report conditions and take corrective action. Appear in court to present evidence; testify on behalf of the City of Golden or the state; serve warrants and subpoenas. Prepare a variety of reports summarizing and describing crime scenes, interrogations and investigations activities, and findings. Conduct investigations of serious injury and fatality traffic accidents; conduct traffic accident analyses and general traffic surveys. Enforce traffic laws and ordinances; issue warnings and citations. Familiarizes self with district and persons living in area. Disperses unruly crowds at public gatherings. Inspects public establishments requiring licenses to ensure compliance with rules and regulations. Other duties may be assigned. SUPERVISORY RESPONSIBILITIES Designated officers may act as sergeants in their absence. QUALIFICATIONS High school diploma or G.E.D. and 60 semester or 90 quarter hours from an accredited college or university required. Must be 21 years of age by date of hire. Strong interpersonal skills with ability to deal with diverse population in a variety of situations. Strong oral and written communication skills. Colorado POST certification from an academy required by time of appointment to position of police officer. Non-POST certified individuals may be hired in a recruit status pending POST certification. CERTIFICATES, LICENSES, REGISTRATIONS • Peace Officer Certification (POST) preferred. • Possession of or ability to obtain First Aid and CPR certification. • Must have a valid driver's license and good driving record. • Ability to obtain Colorado Crime Information Center certification. KNOWLEDGE, SKILLS AND ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. LANGUAGE SKILLS Ability to read and interpret documents such as police methods and procedures including patrol, crime prevention, traffic control, accident and criminal investigation, and identification techniques. Ability to prepare clear, accurate, and grammatically correct written reports; understand and carry out oral and written instructions; communicate clearly and concisely both orally and in writing. Ability to speak effectively before groups of citizens or employees of organization. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY Ability to interpret criminal law and criminal procedure with particular reference to the apprehension, arrest, and custody of persons committing misdemeanors and felonies, including rules of evidence pertaining to the seizure and preservation of evidence. Interpret, apply, and enforce federal, state, and city laws, codes, and regulations. Analyze situations quickly and objectively to determine and take emergency action. Ability to demonstrate effective problem solving skills. OTHER SKILLS AND ABILITIES Knowledge of or ability to learn offensive and defensive weapons nomenclature and theory; self defense and arrest control tactics; interviewing and interrogation techniques. Knowledge of general social problems and community and social and welfare agencies. Ability to learn to use and properly care for firearms. Ability to establish and maintain cooperative working relationships/partnerships with those contacted in the course of work. Learn to identify potential crime situations, traffic hazards or public safety concerns and take preventive action. Observe accurately and remember names, faces, numbers, incidents, and places. Ability to use and learn various forms of technology to include computers, software and electronic media such as PowerDMS, Niche Records Management System and Blue Team. MATERIALS & EQUIPMENT DIRECTLY USED Motor vehicle, electronic speed measurement devices, intoxilyzer and portable breath test devices, cameras of various types, finger printing equipment and materials, and field testing chemicals for drugs. Lethal and less than lethal weapons to include: pistol, shotgun, rifle, batons conductive energy devices, and oleoresin capsicum spray. Basic office equipment, computers, law enforcement radio equipment, etc PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to run; stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and smell. The employee must frequently lift and/or move up to 25 pounds. The employee must occasionally lift and/or move up to 100lbs. Specific vision abilities required by this job include close vision, distance vision, low light vision peripheral vision, depth perception, ability to adjust focus, ability to drive at night. Sit and drive a motor vehicle for extended periods of time. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to wet and/or humid conditions; moving mechanical parts; high precarious places; extreme cold or icy conditions; extreme heat; and explosives. The employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock, risk of radiation, and vibration. The noise level in the work environment is usually loud. City of Golden is an Equal Opportunity Employer Regular Full-Time (RFT) employees of the City of Golden currently receive numerous benefits as part of their total compensation package. These benefits are in addition to mandated benefits such as: workers' compensation, unemployment insurance, and social security. Some benefits are provided at no cost to the employee while others require employee cost sharing or contributions. Employees are eligible to enroll in most benefits upon hire. The City of Golden's benefit package can comprise an average of 35% of total compensation. Employer Paid Benefits Include: Term Life Insurance Short Term Disability Long Term Disability Employee Assistance Program Cost Sharing Benefits Include: Medical Coverage Dental Coverage 401(a) Retirement Plan Full-time employees can also take advantage of: Wellness Benefits Flexible Spending Account Dependent Care Account 457 Deferred Compensation Plan Vision Coverage Tuition Program Supplemental Life Insurance Full-Time employees receive the following leave options: 128 Hours of Annual Leave (accrued each pay period) 96 Hours of Sick Leave (accrued each pay period) 12 Paid Company Holidays For more detailed information please refer to the section of our website. 01 Will you be 21 years of age or older by January 4, 2027? • Yes • No 02 Which best describes your level of education? • High School Diploma or General Education Diploma (GED) • 60 semester or 90 quarter hours from an accredited institution - verifiable by transcript • Associate's Degree • Bachelor's Degree • Master's Degree or higher • None of the above 03 Which best describes your level of certification? • Current Colorado POST Certification • Expired Colorado POST Certification • Out-of-state POST Certification • Currently in a Police Academy, expected graduation by January 4, 2027 • Currently in a Police Academy, not graduating by January 4, 2027 • Legally able to obtain POST Certification but have not attended a Police Academy • Unable to obtain POST Certification 04 Do you have prior law enforcement experience? • Yes • No 05 Have you ever been convicted of a felony? • Yes • No 06 Please review the document regarding Misdemeanors Which Will Affect Certification located at the top of the job description. Have you been convicted of any of the misdemeanors on this list on or after July 1, 2001? (You will be required to sign this document verifying your answer at future testing). • Yes • No 07 Have you had your driver's license suspended or revoked in the last two years? • Yes • No 08 Have you been convicted of a DUI, DUID, DWAI, or any hit and run accident within the past two years? • Yes • No 09 The Golden Police Department is a 24-hr operation. Police Officers are required to work shift schedules (late afternoon, graveyards and days). They are also required to work holidays and weekends. This may mean time away from family and/or personal obligations that occur during your scheduled working hours.If you have worked such 24-hr shift schedules please explain. 10 If not, what are your thoughts on this type of schedule? 11 Shifts are bid annually based on seniority. An officer may not bid the same shift more than two times in a row in order to allow opportunities for all. As always, the department reserves the right to alter any schedule, including vacations, to accommodate business and staffing needs.Do you have any questions or concerns about how shifts and vacations are scheduled? 12 As a Police Officer, you may be assigned on-call duty and mandatory overtime. You will also be required to appear in court, attend required training time and extend your assigned shift if required. Do you have any questions or concerns regarding this? 13 Initial written testing dates for qualified applicants will be scheduled during the following time blocks: September 16, 2026 - Morning Testing Session starting at 7:30am MTSeptember 17, 2026 - Afternoon Testing Session starting at 12:00pm MTDates and times for testing will be self-scheduled by applicants on a first come/first served basis after applicants receive e-mail notification. All qualified applicants are notified via e-mail at the same time.If you are unable to make a testing date, you will not be allowed to reschedule.Are you available during this date range for testing? • Yes • No 14 Oral board interviews will take place September 30, 2026 - October 2, 2026. Applicants selected for oral board interviews must be available during this time frame. Dates and times for oral boards will be self-scheduled by applicants on a first come/first served basis after applicants receive e-mail notification. All qualified applicants are notified via e-mail at the same time.If you are unable to make an oral board interview, you will not be allowed to reschedule.Are you available during this date range for oral board interviews? • Yes • No 15 Recruits receiving sponsorship to police academy will be required to accept a training agreement outlining potential required repayment should they resign within the first two years of employment. Do you understand this requirement? • Yes • No Required Question
Clerical Assistant 3
GovernmentJobs.com · Spokane, WA
The Position Are you looking for a great opportunity to utilize your experience and knowledge to perform complex clerical work at an agency that stresses the importance of ethics, integrity, and accountability? If so, this is the position for you! This Clerical Assistant 3 position at the Office of State Inspector General (OSIG) performs complex clerical work which supports our investigative programs. Success in this role relies on knowledge and application of Department of Human Services (DHS) and OSIG procedures and systems, call center experience, knowledge of various software packages, and the ability to exercise independent judgment throughout the course of its duties. Step into a role that values your attention to detail and dedication. This position answers customer calls on a multi-line wireless telephone system and completes variety of complex clerical duties. Work is performed with considerable independence using analytical, organization, and customer service skills and applying sound judgment. As a Clerical Assistant 3, you will perform the following duties: • Tip Call Processing: Enter tips received via welfare fraud tipline, make data and narrative entries in accordance with office procedure and confidentiality policy • Claim Call Response: Review data and provide information to callers about overpayments, intercepts, and related situations; discuss and explain claim computations and resolution processes • Investigation Support: Analyze tips and research claim data to determine if the case should be forwarded to investigative staff • Record Management: Label, organize, retrieve, and keep files current for multiple programs • Process Assistance: Review documents, prepare correspondence, enter and track data, monitor reports, and perform related work as assigned Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: • Full-time employment • Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch. • Telework: You may have the opportunity to work from home (telework) part-time up to eight days per month based on operational needs. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview. • Salary: In some cases, the starting salary may be non-negotiable. • You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. Required Experience, Training & Eligibility Qualifications Minimum Experience and Training Requirements: • One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or • One year of moderately complex clerical experience; or • An equivalent combination of experience and training. Additional Requirement: • You must have one year experience in a call center environment. • You must adhere to the values and ethics of the OSIG. • You must have solid written and verbal communication skills. • You must have the ability to multi-task. • You must be able to perform essential job functions. Preferred Qualifications (not required): • Experience analyzing electronic data and creating or manipulating Excel data spreadsheets • Experience working with Department of Human Services databases or systems such as Client Information System (CIS) or Automated Restitution Referral and Computation (ARRC) • Customer service experience • Experience handling or maintaining confidential information • Experience proofreading documents Legal Requirements: • A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information. • You must pass a background investigation. • This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification. • Please note: Due to Act 29, the agency the selected candidate will be serving has limited law enforcement powers and requires all employees with access to agency systems to undergo fingerprinting and an in-depth background check to include criminal, tax, and credit history. How to Apply: • Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). • If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. • Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. • Failure to comply with the above application requirements may eliminate you from consideration for this position. • All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information. Veterans: • Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans. Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
Track Laborer System Driver- Fort Worth, TX
Union Pacific Corporation · Fort Worth, TX
Track Laborer System Driver- Fort Worth, TX Join our team of track laborers with a record of building and repairing track for Union Pacific for more than 150 years! As a Track Laborer - System Driver, you'll perform the maintenance, repairs and installations vital to the safe and efficient movement of trains to serve customers throughout North America! We are powered by our people, will you join our team? Required Certifications: This position requires a CDL upon hire. You must meet the following Motor Vehicle and Medical Requirements: • Must be a minimum of 21 years of age • Have valid driver's license • Have an acceptable driving record per your Motor Vehicle Record (MVR) • Medical Requirements: Must meet the medical requirements (also called physical qualifications) for commercial motor vehicle drivers as specified by the US Federal Motor Carrier Safety Administration (FMCSA). Accountabilities: • Conduct regular inspections of tracks, including beds and right-of-way, to identify any issues or defects. • Replace or repair rails, rail anchors, spikes, ballast, ties, and other track components as necessary. • Assist in the unloading and movement of track materials and equipment from rail cars, carts, or trucks. • Operate equipment such as excavators or trenchers to perform tasks such as digging holes and trenches. • Maintain track beds by clearing vegetation and brush, as well as removing dust or snow from movable track parts through sweeping, picking, and digging. • Adhere to company and industry safety rules, practices, and procedures to ensure a safe working environment. • Drive company vehicles as required for job duties. • Foster positive working relationships with colleagues, supervisors, contractors, and customers, and effectively resolve any issues that may arise. • Ensure compliance with all safety, operational, and Federal Railroad Administration (FRA) regulations and rules. • Perform additional assigned tasks or responsibilities as needed. Qualifications - Required: • Applicants must have reached the age of 21 or above. • Able to understand and apply safety rules, practice safe work habits, identify safety risks and avoid potentially risky behaviors and situations • Commercial Drivers License (CDL) Class A or Class B • Proficient verbal and written communication skills to deliver information to coworker(s) and supervisor(s) • Able to read and comprehend regulations and instructions • In order to be considered for this position, candidates are required to successfully complete an assessment in English before proceeding to the interview stage. Qualifications - Preferred: • Experience operating heavy equipment such as construction, farm, etc. (consider professional, personal, and volunteer experience) • Willing to work on-call, overtime, various shifts, 7 days a week, as well as weekends and holidays • Experience of 1 year or more in Railroad Maintenance of Way work • Experience working in a construction-type setting (consider professional, personal, and volunteer experience) • Experience welding or a welding certificate (consider professional, personal, and volunteer experience) Physical and Mental Job Requirements: • Candidates are required to successfully pass a Physical Ability Test (PAT) before being considered for employment. This is separate from the medical exam. • Physically Demanding Tasks: Must have the capacity to engage in physically demanding tasks, including occasional bending, stooping, and kneeling. • Lifting and Carrying: Must be able to occasionally lift and carry items weighing up to 65 lbs, as well as push and pull objects up to 119 lbs. • Standing: Must be capable of standing for extended periods during the workday, with the flexibility to change positions periodically for comfort. • Walking: Safely walk and maintain balance on uneven surfaces. • Climbing: Must be able to climb ladders to access truck storage as necessary. Work Conditions: • Must be legally authorized to work in the United States without requiring company sponsorship. • Must have reliable transportation for commuting to work. • Willingness and ability to work around large equipment such as railcars, locomotives, and cranes. • Must agree to wear personal protective equipment (PPE) including safety glasses, safety boots, hard hats, and hearing protection as required by the company. • Travel Requirements: Extensive travel may be necessary across Union Pacific's 23 state system, often with short notice. Assigned to traveling system work gangs (work groups) engaged in track projects throughout the Union Pacific System. Work takes place in various rural and remote geographic areas. Work may be seasonal, influenced by weather, business conditions, or seniority. Apply only to locations where you are willing and prepared to live and work. Schedules may consist of five 8-hour days with 2 days off, four 10-hour days with 3 days off, or ten 8-hour days followed by accumulated rest days. Union Pacific strives to attract all available talent. We are committed to creating an environment where all people can be their best, personally and professionally, as we remain a merit and performance-based company. What we offer: • A strengths-based, engagement-focused, and performance-oriented culture • Ongoing learning, development, and Educational Assistance (including little to no out-of-pocket cost for online and in-person courses at the University of Nebraska at Omaha and Metropolitan Community College) • 401(k) retirement plan • Employee Stock Purchase Plan with 20% match up to 5% • Medical, dental and vision insurance, which are collectively bargained for through union membership • Wellness and Employee Assistance Programs
Medical Support Assistant (Medical Receptionist)
CVP (Customer Value Partners) · Spokane, WA
Medical Support Assistant CVP is seeking Medical Support Assistants to join our team in support of our Nation's Veterans at the Salt Lake City VA Health Care System (SLCHCS) in Salt Lake City, UT. These are full-time remote positions based in Wasatch County, Utah supporting both the Health Administration Service (HAS) and the Office of Community Care (OCC) departments. Working hours are Monday – Friday, 8:00 AM – 4:30 PM (8-hour shifts), excluding federal holidays. This role is primarily remote but may call for on-site training and support as needed. As an Medical Support Assistant, you will coordinate care between VA and community providers, schedule appointments, and ensure Veterans receive timely and appropriate care. Responsibilities • Serve as the designated MSA scheduler and receptionist responsible for the performance and coordination of appointment scheduling in accordance with VHA Directive 1230, Outpatient Scheduling Processes and Procedures • Work collaboratively with the Supervisor/Lead Scheduler and scheduling team to ensure all schedulers and receptionists are competent and represent the VA in a positive, proactive manner • Perform appointment scheduling, tracking, and pre- and post-appointment contacts as required, ensuring Veterans are scheduled within VA guidelines • Coordinate and authorize Veteran care with community providers for services the VA does not supply or cannot supply in a timely manner • Communicate with internal medical providers on rules and regulations for VA Community Care and advise on appropriate processes • Process community care consults via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS) and other systems as needed • Screen and receive phone calls in a courteous and timely manner; answer the phone within 5 rings and follow appropriate telephone etiquette • Respond to telephone inquiries regarding the delivery of services, listening attentively and confirming understanding before transferring calls • Validate and update patient demographic information on a continuous basis, including phone number, address, next of kin, emergency contact, and insurance information • Ensure all necessary health and administrative information from received records is processed and integrated into the Computerized Patient Record System (CPRS) and Veterans Health Information Systems and Technology Architecture (VistA) • Maintain proficiency and daily use of VA software systems including CPRS, ISS, VistA, CTM, PCI, HSRM, PPMS, and Microsoft Office Suite (Word, Excel, Outlook, and Teams) • Update no-shows within 24 hours of appointment; monitor incoming and outgoing faxes and mail in accordance with HIPAA standards • Maintain National clinic profile management, completing grid access requests in a timely manner for both opening and closing availability • Review and use data from reports to collaborate with team members for patient appointments and communicate scheduling issues to supervisors • Serve as a Patient Relations Representative; actively listen to feedback and patient concerns and self-resolve patient complaints and co-worker concerns in a tactful, professional manner • Receive, review, prepare, and ensure correct punctuation, spelling, grammar, format, and style of incoming and outgoing correspondence • Ensure all patients are identified with two appropriate patient identifiers per policy at all times • Maintain computer and IT security, and confidentiality of files Qualifications • Must be a U.S. Citizen and eligible to successfully undergo a Government-sponsored background investigation (NACI) • High School Diploma or GED equivalent • Minimum 6 months of customer service experience • Oral and written proficiency in English • Minimum typing speed of 50 words per minute (WPM) • Basic computer skills required; daily proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams) • Basic medical terminology knowledge • No health or physical disability restrictions that would interfere with the performance of assigned duties • Must be able to work independently, make decisions, and exercise sound judgment with limited direct supervision • Prior VA scheduling or medical support assistant experience preferred • Familiarity with HIPAA and Privacy Act requirements preferred Shift: Monday – Friday, 8:00 AM – 4:30 PM (8-hour shifts), excluding federal holidays Location: Salt Lake City VA Health Care System (SLCHCS) at 500 S Foothill Dr, Salt Lake City, UT 84148 *This is a primarily remote position; must live within 50 miles of Salt Lake City VA Medical Center for on-site training and support.* About CVP: CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. We help organizations achieve lasting transformation. CVP is an Equal Opportunity Employer dedicated to actively recruiting individuals and providing advancement opportunities based on merit and legitimate job qualifications. We ensure that all associates receive equal opportunities based on their personal qualifications and job requirements. CVP strictly prohibits any form of discrimination or harassment. At CVP, we cultivate a work environment that encourages fairness, teamwork, and respect among all associated. We are committed to maintaining a workplace where everyone can grow both personally and professionally.